Transcript
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Welcome back to be tob growth.
I'm Dan Sanchez with sweetfish media, and
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today I'm joined with David C Baker, who is the author of the business
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of expertise and who the New York
Times calls the experts expert. David,
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I know you do a lot of
podcasts and that you have been just on
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a number of episodes are ready,
so I thought I throw you on your
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toes for a bit and ask you
what was your AOL screen name back in
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the s? HAH, I think
it was recourses, but I have to
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which was the such a stupid name, but I and I could have picked
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anything. You know, this is
when all the domains were available on pick
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something stupid. But the first website
I built I had a filter on there
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so that anybody who was surfing using
AOS connection would see a blank screen,
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because I determined early in those days
I'd never wanted to work with anybody that
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used AOL, so I didn't pay
much attention to it, honestly. Well,
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I remember my a well screen name
actually to join in was wind runner,
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just because that just sounded fun and
of course I was well not that
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old at the time. So I
was thinking, you couldn't have been.
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You would have. It's four years
old when Il was around, right,
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seven, eight, something like that. Today we're talking about the practical steps
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to positioning yourself as a thought leader
and, David, we're going to be
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jumping into first. How do you
even define thought leadership? It's a word
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that's out there. People think it's
a little cringey even, and don't like
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to use it. But I think
it's worth actually starting there because a lot
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of people have different thoughts about this. I know even around here at sweetfish
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we've had conversations about how, how
this word or phrase should be defined.
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How do you define it? Yeah, it is such a sloppy word.
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I lie awake at night sometimes thinking
of new words, but then of course
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I'm not big enough in any setting
to create a new word. But I
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just don't like the word, mainly
because of all the people who use it
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who I don't think really are thought
leaders. I would say a thought leader
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is somebody who has a following.
So there's multiple parts to the definition.
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They have a following. I don't
think there are thought leaders who don't have
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one. They influence the conversation.
Second and third, they tend to bifurcate
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the audience. So there are people
who say, yes, that's really that
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really makes sense, that resonates,
and then others who say what that just
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seems ridiculous, it doesn't make any
sense. And by Bifur Kate I mean
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they eliminate the folks who read it
and register but don't ever do anything with
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it. So thought leaders are by
definition, they're not they're not Prias,
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but they do have a clear point
of view and they force somebody to either
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agree or disagree with them. So
those are the three parts of that definition
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I would use. It's interesting thing
and that you define thought leadership is someone
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who has to take like a really
clear stance on something, which means other
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people are going to be of a
different opinion. It's something, something new
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that I haven't heard before. So
with that, is that as the definition
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of thought leadership? Like would you
say that there's reasons why someone wouldn't want
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to be a thought leader? Do
you have clear reasons why it would be
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better for someone to stay away,
even if they thought it might be desirable
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to become one? Yeah, especially
in in today's world, where you can
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stand out for the wrong reasons,
there are certain brands that need to be
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completely inclusive. They don't need to
exclude people because that's not a part of
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who they are, and in that
world I think it's really it works against
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you to be a thought leader.
So thought leaders make more sense when your
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brand stands for something and stands against
something else, or when it's research based,
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when there needs to be a steady
stream of new entrance into the conversation.
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That's when a thought leader makes sense. The difference between an individual thought
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leader and a company thought leader,
though, there's a lot more nuance around
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that and that's not quite as clear. What's changed all of this more than
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anything to me, is Google.
When you think about how the world operated
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before the world was google eyed,
so this was in the late s,
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you largely had a local audience.
It wasn't that you couldn't travel, it's
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just that you didn't need to,
and so people's expectations of expertise were lower
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because it had to encompass whoever their
local experts were. When the world became
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googleized, we got really excited and
really depressed by things. We got excited
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because now we could reach out and
work and attract somebody that was way outside
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of our previous geographic influence, but
all of our competitors could then reach in
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and take us so a all that
makes sense right. But what was the
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role of Google? The role in
Google was that Google had to be given
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something to work with. So that
trained over the last twenty five years or
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so, twenty three years. It
is trained consumers to expect very specific answers
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and those answers should be quick and
they should be free. So those are
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the things that we give to Google
to work with. So now when a
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consumer, a client, has a
question, they go to Google and Google
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says all right, here I have
found exactly the person who has your answer.
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I found it quickly and you're going
to be to get their insight and
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not pay anything, and that,
ideally, would entice this client or customer
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to pay you real money to do
something even deeper for them. So we've
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just been in the back seat here, because unless you gives Google something to
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work with your they're just not going
to deliver traffic to you. That doesn't
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include everybody. There are some expert
who don't need to depend on Google.
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They are allowed to pontificate broadly about
all kinds of things. But I don't
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know how to be one of those
people. It's not something that's reachable to
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me. So what I'm hearing you
saying is that you essentially become almost a
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servant of Google. If you want
to be found and be recognized as a
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thought leader, you need to be
found by Google, and getting found by
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Google, well, it takes a
lot of work, but it does take
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about of discipline. It takes it
takes having opinions that have real research opinions,
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because when you get found by Google, you have all these people who
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can then interact with your expertise and
they can call you stupid and Google's going
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to believe them. So in your
book you cover a number of different topics,
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one of them being how to how
to monetize thought leadership. But since
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a lot of these listeners are working
for a business, often want to become
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thought leaders to use that as a
marketing means to bring more revenue to their
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business, will leave that off the
table. I know most people are looking
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to make the transition from expert to
thought leader and it's not the same thing.
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There's a there's a clear transition there. But before we jump for that
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transition, like why do you designate
if you're an expert enough, because there's
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different levels of profession, professional out
there. How do you know you are
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kind of at the level where you're
a professional and you're I don't know,
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you've known enough now to be to
even consider yourself an expert, to even
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start promoting yourself right to my thought
leader, not that you would call yourself
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that right. Yeah, that's sort
of the unwritten rule. You don't call
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yourself a guru. Let other people
call you that and then you've kind of
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fame lack of interest in being called
that. I you know, I want
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to before I answer the question,
I want to define a little bit more
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because in the world that I'm addressing
I'm really talking about experts related to thinking.
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There are a lot of very gifted
experts who do other things, crafts
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people, for instance, poets,
musicians, and though their expert their expertise
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is just as deep and just as
real, but it's not the kind of
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expertise that I'm talking about. So
in the context of that, I would
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say you're not really an expert until
a lot of people are willing to pay
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you a lot of money for just
what's in your brain, for your ability
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to listen to their situation and address
it in a way that solves the problem
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that they have, strictly through the
things you say or the things you write,
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not the things that you do,
and that's how I'm defining expertise in
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my world. It's interesting, as
usually define expertise is like you, you
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essentially know everything. They're kind of
is to be known on a maybe a
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very niche topic and maybe, of
course, adjacent topics, because there's a
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lot of overlap between different topics.
But you're saying that it's not enough to
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just to know those things. You
need to be able to put it to
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such practical use that people who are
willing to pay you to solve very niche
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problems right, because otherwise you have
this expert, quote unquote, who's never
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tested in the real world. The
whole practice of expertise is a giant feedback
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loop. So most experts are pretty
stupid until they're on stage. By on
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stage I mean they're talking with the
prospector or a client. That's when they're
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most articulate, and then they take
a chance and they try to analyze the
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client situation and then they addressed that
with specific ideas about how they might improve
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it. And they're going to get
immediate feedback. That's what I mean by
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this immediate feedback loop. And expertise
doesn't get better until we force articulation and
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we force testing in the market place. That's why there aren't experts who then
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give these ideas to other people to
go out and apply in the market place.
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It doesn't work that way. Experts
are always on the front line and
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they're always learning, not just because
there's always more to learn, but because
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the world is learning, is changing
all the time and whatever is true today
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won't necessarily be true two years from
now, and I have to be put
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in a position where I'm constantly learning. It's what it's what keeps me interested
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in what I do. I was
talking we were doing an episode blaring's and
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I were doing an episode in our
podcast to Bob'scom and we were talking about
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what would be the one thing that
would make us lose interest in what we
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do, and both of us answered, without comparing notes, if we ever
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felt like we stopped learning. And
that doesn't mean that we have to learn
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broadly all over the place about all
kinds of things. I do that in
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my personal life, but in my
work life, what means is if I
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am able, if I'm not able, to keep digging deeper and deeper and
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deeper, I'm going to start to
die, and that that a feedback loop.
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Is What is what makes the expertise
build up like a snowball and you
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start to charge for it and you
start to see the connections in other places.
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It's like entering one room and finding
a door that leads to another room
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with all kinds of other doors and
it just never that's the one strange thing
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about expertise is people feel like narrowing
your focus, making a positioning decision is
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feels like it's narrowing your opportunities to
learn, and that's not the case at
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all. It deep into opportunities to
learn. That's fascinating. I've been having
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quite a few conversations on linkedin about
people wrestling about this one topic, like
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should I go niche or should I
brought in? Because I have so many
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clients that I'm already working with and
I feel like I might get bored working
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on the same thing over and over
and over again and that I'll be unstable,
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that it's actually kind of dangerous for
me to try to niche myself into
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two narrow of topic. Because what
if? What if that changes right,
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read if this change and I'll goes
away. What if this vertical starts to
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shring? Worries like that keep up
from niching end and that crazy, though
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those guys, nobody else in the
professional services field ever ask that question.
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If we heard a surgeon over launch
saying that to a colleague's like yeah,
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I know I'm one of the best
nerror surgeons in the world, but I
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just love the idea of thinking about
psychology and and how the foot operates and
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I just want to keep excess like
I wouldn't go to that doctor. It's
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like. Or if an engineer or
an architect or you know, it's just
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but we in the creative field,
in the marketing field, we feel like
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developing deep expertise is a is how
we begin to die and it's such a
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ridiculous idea. The solution to that, ultimately is to have more of a
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t shaped expertise. So you have
a very deep expertise that you get paid
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for and you make a lot of
money with that and that's where your thought
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leadership comes but there's a tea and
that your personal life is very, very
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broad and it spans all of your
interests and those those interests in your personal
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life provide a an anchoring context to
your deep expertise, the one that you
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make your money from. But if
you expect to have a broad expertise,
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you're not going to get people to
pay you a lot of money for that.
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It just doesn't work. I think
what people wrestle with is like,
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let's just take marketing, for example. They don't want to specialize in just
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one channel because chains kind of come
and go. I'm faster and faster these
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days. I don't want to just
be an email marketer. I know I've
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been challenge with that. I've almost
been pushed in some direction sometimes and it's
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made me nervous because knowing well,
actually stink. Email marketing still great,
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but at of people are shouting from
the rooftops that it's dead, just fun.
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I've been shouting that for twenty years
and they've all been wrong. Yeah,
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but I know it would make me
nervous just to specialize in one thing
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and I've always kind of prided myself
on being a generalist. But at the
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same time I am starting to discover
that it's better to if I'm going to
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be a generalist, than at least
pick an industry of vertical you can be
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a really strong generalist end. It's
just stronger that way, right. So
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I can see where people are nervous
about it, especially in marketing, where
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things change fast. Maybe not as
fast as we think they're changing, but
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yeah, we keep pretending that our
marketing world is changing. We keep saying,
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you know, over the last two
decades that now, with the advent
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of digital marketing, we really understand
what works and we can be held more
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accountable. That's all. If it
was so clear, there wouldn't be twentyzero
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books on marketing and somebody would have
figured it out. You don't get permission
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to be a second generation expert until
you're an expert in the first generation.
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And if you're really leading a field
and it starts to fade away, you're
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going to see it quicker than anybody
else and you're going to be able to
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easily pivot your career in that direction
as well. So, for someone who's
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thinking about making the jump to I
know a big part of that is learning
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how to position yourself in that so
what question should they be asking from the
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outset? How does someone begin begin
that journey of positioning themselves in the right
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place. Well, we have to
acknowledge that it's not going to emerge from
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nothing, from a vacuum. So
they have a multitude of options at the
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moment. So whatever the new positioning
is going to look like, it's going
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to emerge from something that they are
already good at. And that's what's dangerous,
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or not dangerous, it's what's painful
about positioning, because positioning is not
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about saying yes to something, it's
about saying no to all those other things
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and recognizing that your life is very
successful if you choose to focus in a
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particular area. Somebody who's very successful, who looks back on their life and
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says I wish I'd have been more
successful, they don't ever say if I'd
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just had more opportunities that. That's
not what they say. What they say
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is, Oh, if I had
just been more focused on and choosing some
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of those. So it's going to
emerge from something that you already do.
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Second, it's going to be built
around noticing the patterns that come from that
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and and that stepping back and just
enjoying the pattern matching process has to be
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something that comes naturally for you,
and we often talk about how important it
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is for people to be curious.
That's just a friendlier word for pattern matching,
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honestly. So you start to pull
these patterns apart and then you will
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naturally start to see that in order
for you to be effective, you're going
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to need to bring a steady stream
of clients to you that have similar problems,
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because you've helped your clients solve those
similar problems. Those can't be similar
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problems that everybody solves, because then
you're not you're replaceable. You're very replaceable
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at that point. So it's a
process of going through all of this.
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One of the easiest ways to do
it is to say, all right,
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what are this is prepositioning. You're
just working normally and you've got lots of
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different clients from different areas and you're
wondering how to narrow your practice. One
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of the ways to do that is
to say, what are the questions I'm
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getting where I feel a little bit
more stumped than I would be otherwise?
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Not The easy questions, but the
tougher questions. Where are the ones where
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I have to pause or I have
to worry about whether my answer has any
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substance to it or not, and
write those questions down and do some research,
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not specifically for a given client but
for all clients like that, and
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see if you can pull out some
of those patterns that other people are not
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noticing and that will start to nudge
you in certain directions and help you ignore
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all of the other options that you
have around you and then build up positioning
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around it. Ultimately, you're going
to come up with six or eight options
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for your positioning decision and then what
you would do to narrow those down is
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to follow some specific parameters that help
you make those decisions. For instance,
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can you think of at least ten
firms that focus on that, but no
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more than two hundred firms? Can
you think of problems that that particular segment
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that your might that you might be
addressing? Is Losing Sleep over at night?
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Are they regularly paying money for those
sorts of things? And so you
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can go down this pathway and tested
in many ways and in the end recognize
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that there probably aren't any bad decisions
because there are actually five or six good
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possible decisions that any individual could make
as they decide where to go, and
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that any decision they make is not
necessarily. It's not a life sentence.
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It could be a three or a
five year decision. But walking down that
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path will open up so many other
avenues down the road and the next decision
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they make will not be broader.
It might be slightly different, but more
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likely it'll actually be narrower than this
initial decision was. How narrow is too
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narrow? When picking a topic,
there's only one problem with a narrow positioning
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and that's running out of opportunity.
So if you don't have at least two
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thousand clients that you could work with, then your positioning is too narrow,
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because in the field of expertise you
don't want to make an assumption the you
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can lock up any more than one
percent of the opportunity out there, and
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one percent of two thousand is twenty
clients and most experts need around fifteen,
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ten to fifteen to twenty clients.
So that that would be the only way
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you would be nervous about being too
narrow. So that would kind of give
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me an idea of what someone who
wants to be like a so solo practitioner
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would want to go after. What
if you're like a CMO at a at
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a large tech company that's trying to
scale. You just try to then pick
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a larger largest fear of influence,
to go after. Know you those numbers
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apply. So two thousand to Tenzero. That's not true for scalable be TOC
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products. I don't have the data
for that. But in an expertise world,
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if you'RE A CMO and you're selling
expert product or service, then those
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same numbers would apply. Two thousand
to Tenzero. If you have more than
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Tenzero addressable prospects, then usually the
marketplace is going to view us two interchangeable
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with somebody else. That's fascinating.
Getting those numbers did you is this your
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after years of trial and error?
Yeah, or do you did extensive research
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to find come to those numbers?
Both. So the analog sort of research
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is having worked with more than nine
hundred firms now, expert firms, and
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understanding seeing the correlation of my practice
is a little bit unique in that I
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not only know exactly what they're positioning
is, because usually I've helped them fashion
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it, but I also see the
financial results and I see the lead generation
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specifics that come from it. So
I can put all that into spreadsheets and
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say this is an outlier or ninety
percent of firms that are very successful here
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have a positioning where these characteristics are
true of it. So there's a lot
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of analog research and working with these
nine hundred firms and then some other specific
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research that I did for my for
my last book. And does product extension
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start to become like the death of
a company when they start to go outside
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that realm of expertise? Or do
you would you start a new company for
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every vertical you went after? How
do you start to grow beyond the tenzero?
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You have to think first about how
a prospect might think about having these
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two disparate focuses, or folk I
together. So, to use a silly
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example, if you decided that you
wanted to expand and you have a medical
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practice and then you also want a
funeral home business, you wouldn't have both
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of those on the same business card, right. So if it would be
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a jarring thing to see both of
these next to each other in the world,
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then you would have to do them
separately. There are lots of other
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reasons to think about to so.
For instance, if you're selling a customized
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versus a productized service, those always
have to be separate. If the sales
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process is different. You have to
do you have to have those separate so
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the common mistake that folks make is
feeling like they need to expand because they
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don't see enough opportunity in the current
niche rather than stopping for a minute and
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digging deeper to see if there's more
opportunity there. This is a particular problem
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in the US in that part of
our genetic makeup is we feel like it's
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sinful to say no to opportunity.
So we feel like it's wrong to waste
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opportunity and so when opportunity comes our
way, we just it's unconstionable to say
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I can't do anything with that instead
of instead, what we do is we
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say, Oh, I can turn
that into something, it doesn't matter how
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bad it looks. altern it at
something and we're constantly getting pulled off our
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best games because we we want to
explore things and there is a certain amount
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of expiration that takes place in a
business and a lot of expiration that needs
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to take place in someone's personal life. But we'd be a lot better off
305
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if we if we stuck to our
guns and played in our lane, so
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to speak, to use a term
that means something else nowadays. Do you
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find that positioning a person is a
lot different than positioning a company? Or
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is it? Do you see,
it is both in the same thing here
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it depends on the company. So
in this is changed a little bit over
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time. So nowadays there's more relevance
to the leaders of a company and what
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their personal brands are, and that
wasn't true in the past, and that's
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because consumers are so wary of the
messages coming to them that they feel like
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it's more useful for them to be
able to identify with a person that they
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trust and respect, and that's where
the personal brand comes into play. There's
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also an element of how do we
apply this to a big firm versus a
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small firm? Right, if you
are, say, a consulting firm of
317
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forty five people and the and there's
one owner, one major partner, and
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that partner has a big personal brand, then your clients are going to feel
319
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ripped off if they don't get to
work with that person, which is going
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to be really bad for the firm's
growth. So there are lots of things
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to think about there. I generally
am more open to the idea of an
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individual at a firm being encouraged to
have a personal brand if the result of
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that activity is that it's steers prospects
into the company itself. So if that
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person left, let's say you have
an employees hosting your podcast and that person
325
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leaves, what's going to happen to
your podcast? Was the purpose of the
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podcast to draw people into the culture
of the firm itself or was it to
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build individual followers of that person?
So there's lots to think about there.
328
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Yeah, that it really is an
interesting thing when you start to consider building
329
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employees as thought leaders or as personal
brands out there or ambassadors, evangelists.
330
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His companies are starting to build those
kinds of programs. More for me,
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if it's select employees, do you
think that's more of a threat or more
332
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of an opportunity for businesses? I
think it's more of an opportunity generally,
333
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because you want to attract employees who
whose light will not be hit under a
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Bushel, so to speak. They're
going to be more open to working for
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your firm if you are going to
encourage them building a platform, as long
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as it's ethically drawing people into the
firm and not just to that person.
337
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So I'm you know, the control
freak side of me is nervous with that,
338
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but the more generous, expansive side
of me says this is a really
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good thing. We should encourage this. Where some places you've seen this work
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well. I've seen it work really
well when somebody who is like first or
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second in their class is thinking about
what firm to go to and they want
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to rise quickly and they made if
you got them to talk with you honestly,
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they would say, I'm only going
to work for this place for two
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or three years and I'm going to
move on. Not Be afraid of that.
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That's completely fine. You will actually
convert some of those people to stay
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longer, but if you don't,
that's okay. I would rather have a
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steady stream of real winners coming in
and building their personal brand and when they
348
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leave there are other people that come
behind them building their personal brand, and
349
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this, the sum total of that, is really good for the firm.
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That's not true of a smaller consulting
firm or a firm where the principle is
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going to shed a lot of the
daytoday stuff and they simply are going to
352
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migrate into a role of business development
from a high platform, then it would
353
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be really important for them to build
a personal brand. But otherwise I love
354
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the idea of individuals building personal brands. I don't the flip side of that,
355
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as you don't want too many people
doing it. So in general that's
356
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like using the example of a fifty
person firm full of experts. The market
357
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place is going to get confused if
you have more than two, three or
358
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four of those people with individual voices. People tend to connect to individuals and
359
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there needs to be a unified voice. Those experts need to speak. They
360
00:27:26.289 --> 00:27:30.400
can have different points of emphasis,
but they should not be contradicting each other.
361
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Sure, sure, it makes sense
and they'll probably have their own expertise.
362
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They'll be speaking from and experiences right
right. Something we're experimenting at Sweet
363
00:27:38.039 --> 00:27:44.160
Fish is having a linkedin evangelist team
where we have a designer and operations guy,
364
00:27:44.309 --> 00:27:47.750
a sales guy to Seeo and myself
as the marketer. Of course we're
365
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all kind of in marketing at a
media marketing company, but we're all talking
366
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about our individual disciplines and probably twenty
percent of the time talking about well,
367
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be to be podcasting right. It's
been an interesting experiment so far. We're
368
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only, I don't know, maybe
a month of a month in, but
369
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it's been positive. There's five of
us and we're starting to see, I
370
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don't know, people are starting to
catch on that there's multiple people at this
371
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company doing this thing right, but
it's still early. I've only seen a
372
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few other companies head into the water
so far, gone being one. I
373
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know there's a few more, I
just can't to get their names. One
374
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of the most difficult things for employees
to pull that off is whether or not
375
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they feel the freedom to have a, and I clearly articulated point of view.
376
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That might push people away from the
company. If you don't allow them
377
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to have that articulated point of view, then it's just going to be vanilla
378
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kind of stuff, that it's all
the noise, the signal stuff at Linkedin.
379
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It's not going to draw people because
it doesn't push some people away.
380
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That's that's one of the tensions in
that in that method. You know,
381
00:28:48.789 --> 00:28:52.150
as I've been reading about thought leadership, I've come across a number of authors
382
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that just scream, you know,
don't try to be different, don't try
383
00:28:55.779 --> 00:28:59.859
to be someone else, just be
yourself. That's the most positioning you need
384
00:29:00.019 --> 00:29:03.500
just be yourself, which to me
sounds a lot like just a really nice
385
00:29:03.619 --> 00:29:07.099
to feel good platitude and doesn't actually
like tell me what to do, because
386
00:29:07.339 --> 00:29:11.730
sometimes, you know, what is
our self? Ourselves always changing, right,
387
00:29:11.890 --> 00:29:14.289
so it's kind of like, well, what like the version of myself
388
00:29:14.289 --> 00:29:15.890
I think I am? I actually
am that my friends think I am.
389
00:29:17.009 --> 00:29:19.930
There's so much to put there.
What would you say about that advice,
390
00:29:21.049 --> 00:29:22.690
in particular to be yourself, and
what would you say is a good thing
391
00:29:22.809 --> 00:29:29.160
for someone to consider? To consider
instead? That phrase reminds me of the
392
00:29:29.880 --> 00:29:34.440
of another bit phrase, follow your
heart and successful come, which is simply
393
00:29:34.920 --> 00:29:41.630
isn't true. You can't be anything
other than yourself, obviously, but that
394
00:29:41.950 --> 00:29:47.710
seems like bumper sticker triteness to me. You. Yeah, if yourself is
395
00:29:47.829 --> 00:29:52.430
being yourself, is being trying to
be really smart and learning all the time
396
00:29:52.710 --> 00:29:56.740
and articulating a clear point of view
around a particular positioning, then yeah,
397
00:29:56.220 --> 00:30:02.619
feel free to be yourself. But
if be yourself means lazy, undisciplined,
398
00:30:02.660 --> 00:30:08.049
sloppy thinking, than don't be yourself. You need to change yourself instead.
399
00:30:08.089 --> 00:30:12.289
What are other ways people can kind
of have a personal brand that's more attractive
400
00:30:12.329 --> 00:30:15.849
like, what are some questions they
can ask or steps they can take in
401
00:30:17.009 --> 00:30:19.890
order to be a little bit more
relatable, because it's one thing to stick
402
00:30:19.930 --> 00:30:23.960
out your expertise out there, and
if it that were enough to have good
403
00:30:25.000 --> 00:30:29.799
ideas, then, like most college
research professors would be throwing out original ideas
404
00:30:29.839 --> 00:30:32.599
all the time, but you don't
see them being followed often because, well,
405
00:30:32.680 --> 00:30:37.430
sometimes it's just dry and academic and
buried in a certain word count that
406
00:30:37.509 --> 00:30:40.549
you no one wants to read.
So what's the difference, then, if
407
00:30:40.589 --> 00:30:44.630
someone who's putting out original ideas where
someone who's actually getting traction out there?
408
00:30:45.390 --> 00:30:48.190
I think I don't know if I'm
just reading myself into this too much or
409
00:30:48.230 --> 00:30:55.259
not, but I think people are
really drawn to sharp thinkers who are also
410
00:30:55.500 --> 00:31:02.299
transparent about the process for themselves,
so everything is not completely polished. They
411
00:31:02.380 --> 00:31:08.730
are willing to work around this MVP, the minimally viable product sort of idea
412
00:31:08.849 --> 00:31:15.450
they're they're testing things, they're willing
to listen to feedback. They're not afraid
413
00:31:15.569 --> 00:31:23.200
of feedback, they embrace it.
They talk about failures. So in all
414
00:31:23.240 --> 00:31:27.440
of this carefully dressed up persona stuff
that we're talking about, it seems to
415
00:31:27.480 --> 00:31:33.950
me like people are really drawn to
this combination that comes together people who think
416
00:31:34.109 --> 00:31:38.869
clearly, who are also transparent about
that process and helpful. One of the
417
00:31:40.029 --> 00:31:47.140
beauties of thought leadership is its inherent
generosity, because you are giving away all
418
00:31:47.259 --> 00:31:52.299
kinds of useful things to people and
expecting nothing in return, and that is
419
00:31:52.420 --> 00:31:57.099
such a beautiful process it you you
need to think of yourself as investing in
420
00:31:57.299 --> 00:32:00.220
other people that you don't even know
of. At the end of Your Life
421
00:32:00.220 --> 00:32:02.609
you look back on it and say, I don't even know some of the
422
00:32:02.650 --> 00:32:07.089
people I touched, but I generated
three million dollar, three million words of
423
00:32:07.170 --> 00:32:10.769
insight that a lot of people have
told me was really helpful. That's my
424
00:32:10.970 --> 00:32:16.720
investment. That's what thought leadership of
it is really it's empathetic generosity. That's
425
00:32:16.839 --> 00:32:22.160
not jet that you're where you're just
writing things to sort of get an audience.
426
00:32:22.319 --> 00:32:27.359
Know you're really thinking about your audience
carefully and you're willing to carve away
427
00:32:28.160 --> 00:32:31.430
two hours that you might have spent
with real clients thinking about this bigger,
428
00:32:31.589 --> 00:32:36.309
broader audience and you're doing what you
can to be generous to them. So
429
00:32:36.549 --> 00:32:39.829
something I've heard Gary v say a
lot, and whether you you love them
430
00:32:39.869 --> 00:32:43.990
or hate him. He certainly got
a lot of influence out there. Is
431
00:32:44.029 --> 00:32:49.380
He incouraged just people to document,
to just start recording and kind of putting
432
00:32:49.420 --> 00:32:52.059
their journey out there on their process, usually to becoming a thought leader,
433
00:32:52.099 --> 00:32:55.740
but maybe just to being an artist
or in their craft of some kind?
434
00:32:57.059 --> 00:32:59.769
Do you feel like that's a helpful
process and becoming a thought leader? Have
435
00:32:59.849 --> 00:33:02.369
you seen that Pan out? I
do. I really think it's a it's
436
00:33:02.410 --> 00:33:08.450
good advice. I generally hate Gary
v partly because he's way more successful that
437
00:33:08.529 --> 00:33:13.319
I am and partly because I've thought
of a lot of things he says.
438
00:33:13.359 --> 00:33:19.839
But he gets credit for him but
honestly, he's he's definitely a thought leader.
439
00:33:19.880 --> 00:33:24.200
He he's somebody that's articulated a point
of view that people either love or
440
00:33:24.279 --> 00:33:30.430
hate, and that's the essence of
thought leadership. And he's also very articulate.
441
00:33:30.750 --> 00:33:34.710
So and finally, he's somebody I'd
love to have a drink with right
442
00:33:35.029 --> 00:33:37.710
a lot of thought leaders bore me
to death and he doesn't. So yeah,
443
00:33:37.710 --> 00:33:42.500
I think that's brilliant. That's that
exactly makes the point that you,
444
00:33:43.099 --> 00:33:47.539
even if nobody that's a thing,
you're not doing anything differently. Later when
445
00:33:47.579 --> 00:33:51.420
you have a following and you were
earlier. The only differences. You have
446
00:33:51.500 --> 00:33:55.529
a following, but you need to
start doing all those things mainly for your
447
00:33:55.690 --> 00:34:01.170
sake to hold yourself accountable, and
then eventually it will attract an audience if
448
00:34:01.210 --> 00:34:06.369
you're honest with yourself about all that. It's interesting in that a big part
449
00:34:06.410 --> 00:34:10.400
of marketing and getting your your ideas
out there become almost like infotainm at like.
450
00:34:10.960 --> 00:34:14.519
The more you can blend the two
together, I far they're probably going
451
00:34:14.599 --> 00:34:19.039
to go. Yeah, just honestly, extremely difficult. My opinion. It's
452
00:34:19.480 --> 00:34:22.639
it's hard enough to have original thoughts
and interesting ideas out there, but try
453
00:34:22.679 --> 00:34:27.869
to make them entertaining somehow. It's
like, okay, and which really wellknown
454
00:34:27.909 --> 00:34:31.230
musician didn't start out playing a bunch
of small dive bars late at night with
455
00:34:31.429 --> 00:34:37.349
smoke and getting thirty bucks or free
drinks in exchange for all that work?
456
00:34:37.429 --> 00:34:43.500
You know, I'm pretty small time, honestly. There's forty plus thousand,
457
00:34:43.579 --> 00:34:46.260
fortyzero three hundred people I check today, people who get my who signed up
458
00:34:46.260 --> 00:34:51.940
for my weekly email. That's pretty
small time, but that's the allso precious
459
00:34:51.940 --> 00:34:54.889
asset I have. Those are people
who have who've sampled the stuff and say
460
00:34:54.929 --> 00:34:58.329
they want more of it, and
I'm so grateful for that. And it
461
00:34:58.449 --> 00:35:01.650
just comes from lots of hard work
and trying to be myself, but the
462
00:35:01.769 --> 00:35:06.170
the self I'm trying to be as
a self that works hard and tries to
463
00:35:06.250 --> 00:35:09.599
think clearly for people. I've read
the hub spot says that it takes about
464
00:35:09.599 --> 00:35:15.280
two hundred pieces of original content to
have the chance at being a thought leader.
465
00:35:15.760 --> 00:35:19.639
Like, how much content do you
think someone needs to produce and then
466
00:35:19.679 --> 00:35:24.469
keep producing in order to to really
have an influence? HMM, there's probably
467
00:35:24.469 --> 00:35:29.590
an inverse relationship there. You know, I can think of a thought leader
468
00:35:30.469 --> 00:35:34.989
who's maybe written to fantastic books and
all of their time, all his or
469
00:35:35.030 --> 00:35:40.579
her time, is spent making those
books fantastic. I have spots. Approach
470
00:35:40.659 --> 00:35:45.340
to thought leadership is very different,
friend. They they their thought leadership isn't
471
00:35:45.340 --> 00:35:50.250
very deep, it's a lot,
it's very broad and they just throw tons
472
00:35:50.289 --> 00:35:53.130
of stuff at it, giving Google
stuff to work with, hoping that in
473
00:35:53.210 --> 00:35:58.489
the end they'll pop up soon enough. I don't I haven't done the research
474
00:35:58.610 --> 00:36:01.090
myself on what that but when I
heard you say that, it resonated with
475
00:36:01.210 --> 00:36:07.079
me like yeah, probably that's probably
about right. You could probably, if
476
00:36:07.119 --> 00:36:12.800
you're willing to take some some chances, then you probably could establish thought leadership
477
00:36:13.519 --> 00:36:17.909
with fewer than two hundred, maybe
fifty or I like in my own career,
478
00:36:19.110 --> 00:36:22.110
I remember being slightly embarrassed time and
time again when people would ask me
479
00:36:22.190 --> 00:36:25.710
certain questions, clients, and I
thought, oh my goodness, like my
480
00:36:25.909 --> 00:36:31.230
clients are consistently expecting me to have
a an articulated point of view on quite
481
00:36:31.230 --> 00:36:36.099
a few topics that I don't have
one on, and I just started writing
482
00:36:36.139 --> 00:36:38.780
those down and I then I counted
the whole list and it was fifty five
483
00:36:38.820 --> 00:36:44.300
of them. And what really launched
my career in a new way, like
484
00:36:44.539 --> 00:36:46.250
at a jet pace, was saying, all right, I'm going to commit
485
00:36:46.329 --> 00:36:52.170
to articulating a clear point of view
with with thought behind it for each one
486
00:36:52.210 --> 00:36:55.489
of these topics, and I attacked
them one a month. So it took
487
00:36:55.530 --> 00:36:58.690
me, however many years, four
and a half years, to do that,
488
00:36:59.730 --> 00:37:01.119
and so I don't know what the
exact number is, but I really
489
00:37:01.159 --> 00:37:05.960
like that thinking. That makes sense. And of course I'm talking about when
490
00:37:06.000 --> 00:37:08.199
I hear how spots say that a
seem they mean like long farm blog post
491
00:37:08.360 --> 00:37:13.360
as like the medium. Of course
a book is much or substantial right of
492
00:37:13.840 --> 00:37:16.269
books at worth at least a five
fifty to a hundred blood posts, and
493
00:37:16.389 --> 00:37:21.190
then a social post is could be
just a meme. So I'm I'm thinking
494
00:37:21.269 --> 00:37:24.309
that they're they're two hundred. Is, like two hundred long form blog post.
495
00:37:24.750 --> 00:37:27.989
You might be able to get it
done in a hundred, like a
496
00:37:28.030 --> 00:37:30.219
hundred social media post. My count
for one of those. Yeah, and
497
00:37:30.260 --> 00:37:32.739
whether you get noticed by Google or
not matters. You know, if it's
498
00:37:32.739 --> 00:37:36.420
less than three thousand words, you're
probably not going to get noticed by Google,
499
00:37:36.500 --> 00:37:38.099
but you might be noticed by the
people that subscribe to your stuff.
500
00:37:38.139 --> 00:37:43.059
So it's pretty complex question. Yeah, I mean it might be podcast videos
501
00:37:43.179 --> 00:37:46.369
and of course that's a good ten
minute video can count for a lot.
502
00:37:46.409 --> 00:37:50.769
Yeah, if someone wanted to take
those steps and wanted to learn more,
503
00:37:52.090 --> 00:37:54.650
what are some resources that you would
recommend that have been the most helpful to
504
00:37:54.690 --> 00:38:00.719
you in your studies? And well, I think the approach that the folks
505
00:38:00.800 --> 00:38:07.679
that hinge marketing take their programs called
the visible expert. I think there's a
506
00:38:07.719 --> 00:38:13.230
lot of really good thought put into
that. Dorry Clark is somebody I know.
507
00:38:13.989 --> 00:38:15.750
We're not close friends or anything that
somebody I know, and I think
508
00:38:16.150 --> 00:38:22.269
she does a really good job at
helping people think through that. I think
509
00:38:22.110 --> 00:38:30.179
looking at some of the authors out
there, even though maybe the foundation isn't
510
00:38:30.179 --> 00:38:35.579
academically pure, I think they've done
a really good job of of like a
511
00:38:35.699 --> 00:38:38.940
Seth Goden for instance. It's done
a good job of that, just putting
512
00:38:39.059 --> 00:38:46.010
the effort into articulating very clearly a
point of view and doing it within a
513
00:38:46.170 --> 00:38:51.489
discipline style. Those are the people
that I admire because of all the work
514
00:38:51.610 --> 00:38:57.440
that they put into their craft.
All right, I think as I'm learning
515
00:38:57.480 --> 00:39:00.519
and growing myself, I've read Doris
Book and a big seth coat in Fan.
516
00:39:00.599 --> 00:39:02.360
Of course. I've read multiple many
of his books. off to check
517
00:39:02.400 --> 00:39:07.880
out hinge marketing as I dive into
thought leadership myself. Your book was also
518
00:39:07.000 --> 00:39:10.750
fantastic. I've read a lot of
fluffy thought leadership books so far and I'm
519
00:39:10.789 --> 00:39:16.590
like your book was actually concise and
to the point. was actually very helpful,
520
00:39:16.590 --> 00:39:20.670
especially around positioning, which most people
have been beating around the Bush with
521
00:39:20.949 --> 00:39:23.190
in their books, saying like Oh, yeah, just be different, yeah
522
00:39:23.300 --> 00:39:30.820
right, great. You actually had
some very clear examples and exercises people to
523
00:39:30.940 --> 00:39:32.659
go through in the book. I
won't say what they are. They can
524
00:39:32.699 --> 00:39:37.179
read the books as quite lengthy,
but they were very, very handy and
525
00:39:37.219 --> 00:39:39.650
practical. I'll thank you. I
really enjoyed writing the book. The the
526
00:39:39.730 --> 00:39:44.929
business of expertise was my fist book
and the one I really enjoyed writing the
527
00:39:45.010 --> 00:39:49.449
most. It was very passionate exercise
for me. Fantastic. What last thing
528
00:39:49.489 --> 00:39:53.599
would you want to leave our audience
with? Who are highly considering pursuing this
529
00:39:53.639 --> 00:40:00.760
thought leadership as as a marketing play, but in an authentic way right,
530
00:40:00.880 --> 00:40:09.429
I just can't over emphasize enough the
notion of articulating expertise. We sometimes sometimes
531
00:40:09.469 --> 00:40:15.909
come at this and think that it's
a two step process, that we come
532
00:40:15.070 --> 00:40:20.869
to clarity about something and then we
articulate it to the marketplace, and I
533
00:40:21.030 --> 00:40:27.059
just haven't found that that's the way
experts develop this. It's a twofold process
534
00:40:27.179 --> 00:40:31.860
where both things happen at once.
The clarity comes not before the articulation,
535
00:40:32.139 --> 00:40:38.530
but it comes in the articulation.
So start thinking out loud and letting the
536
00:40:38.610 --> 00:40:45.170
marketplace interact with your thoughts. So, for instance, if something keeps coming
537
00:40:45.170 --> 00:40:50.679
up regularly in your client discussions and
it comes up yet one more time,
538
00:40:51.119 --> 00:40:55.679
don't just start talking about it.
Instead, reach to your IPAD and pull
539
00:40:55.760 --> 00:41:02.440
out a little scratch diagram of a
time when you actually thought through what it
540
00:41:02.480 --> 00:41:08.429
might look like before they ask that
question. So you start putting things in
541
00:41:08.590 --> 00:41:14.230
writing, putting things in diagram diagrams, and you explain them and then,
542
00:41:14.510 --> 00:41:17.349
as you do that, you see
how you could clarify it even more and
543
00:41:17.429 --> 00:41:22.820
it gets it's gets sharpened every time
you do it. And we've got two
544
00:41:22.820 --> 00:41:28.820
kids who are both very intelligent and
very articulate and when I think about how
545
00:41:28.820 --> 00:41:34.929
to transfer this to raising great kids, it's about encouraging them to articulate their
546
00:41:35.010 --> 00:41:38.969
thinking along the way to we could
pretty much scrap most of school. As
547
00:41:39.010 --> 00:41:45.170
long as people knew how to write
and read well, they would be fine
548
00:41:45.250 --> 00:41:50.800
as citizens out there. And that
whole process never stops. The process of
549
00:41:50.840 --> 00:41:54.800
learning how to read and write well
carries over into expertise, and the one
550
00:41:54.880 --> 00:41:58.920
thing I would ask people to do
more of it. Just start articulating what
551
00:41:59.000 --> 00:42:04.150
you're thinking and the clarity will come
in that process. And I just posted
552
00:42:04.550 --> 00:42:07.469
the other day that, like I
wish I could quote it exactly, but
553
00:42:07.550 --> 00:42:13.429
I said I actually write on Linkedin
more to learn than I do to teach
554
00:42:13.550 --> 00:42:15.900
marketing. Right. Yeah, because
the process has just been fantastic. Someone
555
00:42:15.940 --> 00:42:20.099
challenged me to post every day,
so I've been at it for maybe seventy
556
00:42:20.139 --> 00:42:22.300
days or something like that. It's
just been an excellent process. If Philip
557
00:42:22.380 --> 00:42:27.539
Morgan, to fill a Morgan Consulting, has a process, forgotten exactly what
558
00:42:27.579 --> 00:42:31.769
it's called, something like the expertise
insight incubator, something like that, and
559
00:42:32.289 --> 00:42:37.250
and he challenges people to write every
day for that same reason and they're there's
560
00:42:37.289 --> 00:42:40.409
some author, famous author. I
don't remember who it was and I won't
561
00:42:40.409 --> 00:42:43.849
get the quote. Is Zat he
right? But it was something like I
562
00:42:44.090 --> 00:42:47.119
write to figure out what I think, and that's that's exactly what you just
563
00:42:47.239 --> 00:42:51.519
stated. It's just another statement of
that. It's funny. You said that
564
00:42:51.559 --> 00:42:54.280
about schools, like if we can
only teach two subjects. As I reflect
565
00:42:54.320 --> 00:42:59.030
back on my own schooling, I've
I've had two similar conclusions. I'm like,
566
00:42:59.150 --> 00:43:00.030
man, if there was just one
class I wish, I would have
567
00:43:00.070 --> 00:43:05.469
worked for the A and they all
weren't worth the A, but the one
568
00:43:05.510 --> 00:43:08.070
class I was worth it would have
been English. No one actually mattered.
569
00:43:08.710 --> 00:43:14.300
Math eighth grade. Algebra was fine, don't really use much beyond that.
570
00:43:14.500 --> 00:43:17.699
But English every day, all day. It has massive consequences if you get
571
00:43:17.699 --> 00:43:22.659
it wrong right, massive upside if
you get it right. Absolutely, yeah,
572
00:43:23.179 --> 00:43:28.329
work in our audience learn more about
who you are, what you do
573
00:43:28.809 --> 00:43:31.730
and can find where your resources are. Sure. So if they want to
574
00:43:31.769 --> 00:43:35.929
know more about the most recent book, they would just go to expertise dot
575
00:43:36.210 --> 00:43:40.090
is, expertise dot is, and
they want to know more about my advisory
576
00:43:40.170 --> 00:43:45.880
practice, it's David C Bakercom and
between those two sites it's about it.
577
00:43:46.000 --> 00:43:50.480
I presume they're not interested in my
woodworking or or flying or my racing or
578
00:43:50.519 --> 00:43:53.039
anything, but those are the two
places where they learned the most valuable stuff.
579
00:43:53.559 --> 00:43:57.389
Nonsense, I think. What those
are actually the things that make you
580
00:43:57.469 --> 00:44:00.230
much more interesting. When I started
learning those things about you, I was
581
00:44:00.269 --> 00:44:01.429
like wow, like I don't know, it just makes you more human and
582
00:44:01.469 --> 00:44:06.710
naturally there's a few piece of it
that maybe I had over hear the audience
583
00:44:06.710 --> 00:44:09.659
might have overlap with right. So
those things are fun. David, thank
584
00:44:09.699 --> 00:44:13.019
you so much for joining me on
the show today. I've learned a time.
585
00:44:13.099 --> 00:44:15.900
I'm sure the audience has learned a
time as well. Thank you damn.
586
00:44:15.900 --> 00:44:19.980
I appreciate the chance to chat with
you and your audience. Hey,
587
00:44:20.059 --> 00:44:23.059
everybody, logan with sweet fish here. If you're a regular listener of BB
588
00:44:23.289 --> 00:44:27.170
growth, you know that I'm one
of the cohosts of this show, but
589
00:44:27.329 --> 00:44:30.809
you may not know that I also
head up the sales team here at sweetfish.
590
00:44:30.170 --> 00:44:34.210
So, for those of you in
sales or sales ops, I wanted
591
00:44:34.250 --> 00:44:37.130
to take a second to share something
that's made us insanely more efficient lately.
592
00:44:37.170 --> 00:44:42.519
Arts team has been using lead Iq
for the past few months and what used
593
00:44:42.559 --> 00:44:46.199
to take us four hours gathering contact
data now takes us only one. We're
594
00:44:46.320 --> 00:44:52.909
seventy five percent more efficient. We're
able to move faster withoutbound prospecting and organizing
595
00:44:52.949 --> 00:44:57.630
our campaigns is so much easier than
before. I'd highly suggest you guys check
596
00:44:57.630 --> 00:45:00.750
out lead Iq as well. You
can check them out at lead iqcom.
597
00:45:01.150 --> 00:45:12.780
That's ee ad iqcom. Are you
on Linkedin? That's a stupid question.
598
00:45:13.139 --> 00:45:15.300
Of course you're on Linkedin. Here's
so we fish. We've gone all in
599
00:45:15.539 --> 00:45:21.059
on the platform. Multiple people from
our team are creating content there. Sometimes
600
00:45:21.099 --> 00:45:23.530
it's a funny gift for me,
other times it's a micro video or a
601
00:45:23.610 --> 00:45:29.050
slide deck, and sometimes it's just
a regular old status update that shares their
602
00:45:29.170 --> 00:45:34.250
unique point of view on BB marketing
leadership or their job function. We're posting
603
00:45:34.369 --> 00:45:37.639
this content through their personal profile,
not our company page, and it would
604
00:45:37.719 --> 00:45:43.480
warm my heart and soul if you
connected with each of our evangelists. will
605
00:45:43.480 --> 00:45:46.079
be adding more down the road,
but for now you should connect with bill
606
00:45:46.159 --> 00:45:52.070
read, our COO, Kelsey Montgomery, our creative director, Dan Sanchez,
607
00:45:52.110 --> 00:45:55.110
our director of audience growth, Logan
Lyles, are Director of partnerships, and
608
00:45:55.349 --> 00:45:59.829
me, James Carberry. We are
having a whole lot of fun on Linkedin
609
00:45:59.949 --> 00:46:01.789
pretty much every single day and we'd
love for you to be a part of
610
00:46:01.829 -->
it.