Transcript
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Welcome back to be to be growth. I'm Logan lyles with sweet fish media.
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Today I'm joined by Matthew Van Denbrook. He's the head of thought leadership
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over at Wah. Matthew, welcome
to the show. How you doing today?
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I'm great. Thanks for having me. Absolutely Matthew. I love to
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ask this question, especially folks across
the world and across time zones from me.
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Matthew, are you team coke or
team Pepsi? Where do you land
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on the great debate? Wow,
definitely cold. I love it, man.
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That's kind of a prerequisite for for
working at sweet fish if you're a
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team Pepsi are founder and CEO is
just so anti Pepsi that it becomes kind
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of a sticking point. I Kid, but it's always a question that we
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ask during onboarding and I like to
ask our guests there to see kind of
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where they land. I will never
order Pepsi when there's Co cafeatable. I
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don't know why. I even think
that it's the real coke has more flavor
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in a way, but I don't. I'm not sure it's been a while
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since I've drank above whole or a
gloss pepsie right right. That's the way
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it goes. Well, man,
as we as we mentioned in the open,
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you are head of thought leadership over
at walk and we're going to be
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talking about really how to operationalize your
thought leadershift efforts. You know what,
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what challenges have you guys been seeing
since you've kind of made a shift in
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the way that you approach thought leadership? How do you get buy in?
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How do you get time with the
subject matter experts internally that it takes to
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really establish thought leadership? But before
we do that, that's you. I
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would love to hear your thoughts,
not only on why coke dominates Pepsi in
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the flavor game, but why is
thought leadership so important these days? Why
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has it become such a buzz word
and why are we making this shift towards
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thought leadership and away from kind of
the tried and true content marketing that,
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you know, teams have been doing
for the last ten years or so?
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Oh well, I think we're in
the in the Bob Sector and we're into
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a customer experience bench marking and what
I think is if you're working with a
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really high high, high knowledge intensive
product, then fought leadership is the way
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to go. Because you have a
lot of stuff to explain to people before
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they even understand what you're trying to
sell them, to be a bit unpolite
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in a way. So I would
say that thought leadership is the way to
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get into the hearts and minds of
your of your customers and what work.
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What we're trying to do is do
it via our research. So we publish
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a lot of a lot of data, we publish a lot of stories,
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a lot of articles, a lot
of rankings, and that is also content
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marketing, is a part of our
fault leadership strategy. So I would say
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in be to be and with with
a lot of when you got a lot
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of stuff to explain in a way
or too, and and also a lot
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of stuff to show, then I
would say that content marketing and thought leadership
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are is the way to go for
your for your marketing strategy. Yeah,
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I think it's interesting matter you that
you mentioned content marketing rolling up into thought
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leadership, not the other way around, and that's kind of one of those
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that I've seen hubs. Body even
post stuff on inbound marketing content marketing.
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Are they the same? Is One
part of the other? Where is it
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the other way around? What do
you see? What are the other components
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if you look at it the way
you do, where content marketing is a
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part of thought leadership but not the
whole thing. They're not just synonymous.
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What are the other core parts of
thought leadership in your opinion, I would
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see? I would say that the
the thought leadership is more the the mission
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and the vision you have about the
the business you're in. So we're into
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customer experience benchmarking and we say that
listening to your customers is the way to
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go to optimize your your website or
your APPs or your service environments for a
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bigger and higher conversion. So it's
it's got edit. The fault leadership compartment
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has anything to do with the the
mission and a vision you're in as a
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company. So I would say that
that the on top of all the technical
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stuff that you can do in content
marketing, so be a white paper or
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a tweet or a block post or
a boot cost. On top of that
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is the the more the values and
the devision and a mission of a company.
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And if you put it all together
and blend it in, then it
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then it becomes your your mix and
your your marketing strategy. I think that's
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really well said, Matthew. You
know, they are typical content marketing,
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where we're answering the most frequently asked
questions, we're helping to create awareness,
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but tying that to the bigger narrative, which is actually the name of a
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new podcast from Andy Raskin, I
think it's called. It is called the
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bigger narrative. That's one that if
this is kind of a hot topic for
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you, I definitely recommend checking out. We don't have an affiliation to that
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show, but I've been geeking out
on it and it's been fun. So
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I think that definition is pretty cool
to frame the way that people are thinking
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about thought leadership now. I heard
you on an episode with Bill Sherman recently
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and you were talking about some of
the challenges that it that you have encountered
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in moving your organization in this direction
of tactically executing on thought leadership day in
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and day out. What would you
say are some of the top two three
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challenges that you've run into? And
then I want to take those kind of
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one at a time and talk about
how have you overcome some of those or
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how are you still trying to tackle
some of those if they haven't fully been
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over or come yet. So let's
start with those top challenges in the wire
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break them down. I would say
that that the top challenge is time,
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because we're in a consultancy business.
Everybody is working for on a client project
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or for a client project and any
you want to spend all your all the
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time and your energy you have on
your client because you want to live the
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best research you can do, and
I would always say a second one is
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a probably also the stuff you can
what you can do. So the options
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you have, the options you have
to contribute to thought leadership is a is
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a big number two, let's talk
about the the time, because we could,
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we could talk tactically, talk about
okay, you have subject matter experts
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and especially if they are buillable,
then you know their time is very valuable.
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So we can talk about how to
maximize their time, but first you
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gotta sell them on investing their time. So let's talk about that first and
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then we'll talk about how do you
maximize their time once they've said yes,
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but you've got to get them to
agree to it first, right. Yeah,
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yeah, you got to. And
what I've what I've experienced in my
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in my time at. Why is
that? If you create a platform for
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the for the experts, to show
off their knowledge and to contribute to solving
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a problem or to show an audience
how, together with a client, how
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we solved how we solve the case
for that client, then they were really
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happy to contribute. So it's not
direct what's in it for me, but
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it's really about showing their expertise.
And then if I've were working together with
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a one of the biggest marketing platforms
in the in the Netherlands, and I
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it is my role to facilitate that, our researchers can blog on those platforms.
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So when they get fifteen or k
fus on on a specific block post,
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they're really there, really happy and
and they show they show it on
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on the internal WHATSAPP groups and that
is so that is really working well.
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And then all of a sudden there
is time. But it's also got to
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do with the second one is,
although you have a lot of people who
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are really they studied a lot,
they're really smart people. They're smarter than
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me, but it's not their line
of business, content marketing or thought leadership,
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or is not their line of business
their neuro psychologist or their consumer psychologists
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and they they're not into marketing.
So I have to understand that they do
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not know what they what they should
know to contrime you at best. So
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it's for me. It's also I
have to better understand what they do know
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and what they don't know and teach
them more than I would. Yeah,
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then I would do so normally.
Yeah, so what I hear you saying,
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Matthew, is one, show them
how you're going to show off their
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expertise. So that touches on the
what's in it for me. But don't
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just stop there. Maybe point to
an example where another subject met are expert
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internally. You know, hey,
this got, you know, five thousand
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views on this industry blog or whatever
the case is. Kind of sell them
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on it a little bit and kind
of show how you're going to shine the
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spotlight on them and share those wins. would be number two. And then
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number three, make it easy for
them. So I'd imagine you might have
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some internal internal experts that you want
to establish as thought leaders that are more
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apt to writing or more apt to
speaking, with video off or more APP
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for video and with different experts.
The path of least resistance might look a
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little bit different based on their specific
skill set. And am I wrong there,
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or is that they are totally if
your internal experts now you're totally right
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there with because we have the biggest
department at our office right now is the
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the research department, where there where
the knowledge about the product of the knowledge
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about the tools and the knowledge about
the data. To all eyes at that
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the department in there and those people
have all are not the same. They're
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not researchers, they're all individuals and
they all are more introvert or they're more
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extrovert. So what I've also noticed
is some people are really skilled riders and
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they they ride really, really fast
and they can produce in really short amounts
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of time. They produced the best
block post they've ever they've ever could have
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imagined, but the latest ten percent. So getting it done and getting it
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published. That's where I come in
because I I am a journalist by by
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study and I can help them to
to get the get the final ten percent.
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And we also I've also experienced that
some people are really, really good
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in creating video tutorials. So showing
the the specks of of our digital experience
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the board and not when they're in
insight. So not not in a facetoface,
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a combination, but just with audio. There he's really, really good.
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Yeah, it's young nick is really
really good in that and I have
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to say to him, well,
this is what you do, really good,
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and give me more of this.
So I have to facilitate. I
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also have to see what the person
and it's the human capital we talked about
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in our in our company. I
have to see person what their most comfortable
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in in contributing to our fought leadership
and our branding and in our external communications.
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So other people are really really good
on stage. Yeah, their performers.
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They love to have the audience.
Well, in the COVID nineteen it's,
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of course, a bit more complicated, but we saw people giving a
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keynotes that were really high level and
other people are introverts and they don't they
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they have to cry when they go
on stage. So it's really depends and
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and it's so it's the unlocking of
the of the all the expertise and all
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the knowledge we have, to a
certain amount, of course, and I
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think that is really what were the
face were in right now, and I
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like, I love the the face, because everybody is doing what what he
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or she does best, and then
probably you get the highest energy and also
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get the really biggest and the best
results. But it takes take, take
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some time to get there and also
some mistakes and some frustration. It all
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hug you chuckle a little bit there. Do you have any fun stories on
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mistakes figuring out how how to operationalize
this where you're like Ah, man,
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if I would have approached this internal
expert this way or if I would have
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tied them up this way, maybe
I would have avoided a mistake. There
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anything interesting along the way that you've
encountered their matthew? Yeah, well,
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well, yeah, I've got a
lot trying to think. What can you
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share here on the podcast? Yeah, I'm trying to think that really fast.
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No, well, I once I
we did an episode of podcasts and
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then we had our head of industry
of automotive and he said, yeah,
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I've never did a podcast before,
but I think I'll I can manage.
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Well, we'll just little, just
dive in and we'll do it and it
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will be okay. And he also
didn't had any journalistic experience in journalism.
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But I thought, yeah, it
was really convincing and I was also I
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was saying, yeah, you're a
you're the expert here, so you should
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do it and not me, because
I'm not the expert here. But afterwards
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also the client said, yeah,
well, I think it would have been
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better if if we did the podcast
with you, and then I yeah,
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that is so that was like really
good. Yeah, I kind of goes
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back to what you were saying.
Match the the expert with their medium,
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not only with their aerio of expertise, but the medium or the channel that's
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going to make most sense for them, where they most comfortable, where they
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most experience, and maybe do some
dry runs just, you know, hey,
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if I'm going to get this internal
expert out on podcasts, were on
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our podcast as a brand, let's
do a dry run, let's hop on
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zoom, let's riff a little bit
and see. HMM, maybe I should
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stick to written content with them right. Yeah, I definitely, I definitely
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had to that, but because it
was it was just not as, not
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as those good as as it could
have been. So that's that's one of
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the but I also what we also
did in the past was that the we
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had a marketing department and the marketing
department was like five people and they produced
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all the external communication. So they
also took a look at the preview of
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the data and and made analysis of
the data, and rid rode a blog
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post about that. I also did
that myself, but that delivered almost every
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time. When the research department grow
that, that delivered a lot of discussion
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with people said, yeah, well, it's really a marketing, marketing talk
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you have there, and I when
I interpret these research inside, I would
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not never say this or that or
that and that. Well, it took
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me some years to figure out that
that it should really be the the expert
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doing the analysis so that you would
don't have any doubt that it's correct,
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that it's a rise of a presentation
of the data. And of course you
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have the you have to have a
nice visual and a good, good copy,
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and you have to consider a seo
and you also have to make sure
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that also normal people can can read
it. But that's more to the editorial
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finishing touch. So that took me. That took me some time to get
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there. Yeah, yeah, so
that's you. Before we hit record,
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you were talking a little bit about
your own journey in organizational thought leadership.
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You've gotten experts involved, you've kind
of pitched them on the vision. You've
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shared some wins with them. You've
kind of helped them pick which channel,
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which medium is going to make sense. All of that being said, you've
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kind of headed up into the right
like you guys are sticking with this.
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It's going here, but it's not
a straight line. There are some ups
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and downs and and that sort of
stuff, you know, like like getting
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one of your experts on a podcast
and deciding maybe written for men as better
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for them. What has it that
has helped you and helped your executive leadership
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team to continue investing in thought leadership? Because we've even seen internally, as
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much as we're all about thought leadership
here at Sweetish, are internal evangelist program
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where we're helping create content for our
five evangelists. There have been times where
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some of us, the five of
us that are involved there, we're really
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heavy and then sometimes where we've had
to back off, and there are definitely
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these ebbs and flows. And so
how have you and the experts, as
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well as your executive leadership team,
that are still saying Yep at you,
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you can get time with these folks
that are our highest billable rate folks?
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How have you guys stuck with it
throughout those ebbs and flows to continue investing
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in thought leadership. I think.
Well, that's a great question. I
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think it's when it comes down,
I would say two things. Sharing the
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successes is really important on so showing
off fuse clicks leads anything that if one
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of our experts as written a white
paper on behavior roll consumer psychology and it's
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downloaded for three hundred times, so
that is a marketing qualified lead in our
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in our world, I share that
on the on the or better, I
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let him share that on our internal
mill in our internal WHATSAPP groups. So
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that's one. And showing off the
success make people stand out facilitate them to
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also share it themselves. So that's
that's one. And to what we're doing
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is almost for twelve years the same. We produce rankings and data on customer
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journeys and we benchmark the customer experience
in several journeys and we've done that with
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a validated model and we do that
for the benchmarking is what we do best
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and it's the laser focus thing we
do. So all the publications of our
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rankings, all the white papers,
all the data we produce now in our
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death spoorts. It's what we believe
in and there's never any doubts that what
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we have to offer is is working
for our clients. So the fought leadership
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efforts and also the marketing efforts are
a bit well, I decided in English
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that it's that it's directly related to
our business. So the marketing is also
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the product. So we would never
let go of those really effective communications types
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and also not not give up on
the on the way we work, because
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it's yeah, it's directly lines to
what we believe in. So that is
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a really big advantance for me to
have people work on that. Work on
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the fought leadership efforts is really directly, almost always directly linked to our day
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to day business. I'm not sure
if that is that is a make that?
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Does it make sense? Yeah,
absolutely. I like what you said
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to so one you're talking about they're
linking it to the bigger narrative. What
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is the mission that we're on,
which is goes back to the way that
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you define thought leadership and then what
you said before that to Matthew. Show
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off the successes, but you put
a little wrinkle there that I want to
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make sure that listeners key and on
facilitate your contributors and make it easy for
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them to show off the successes,
because if it's always you kind of waiting
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the flag of thought, thought leaderships
working and look at this and and look
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at how well this piece of content
did, then you know that it kind
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of gets a little bit old.
But if you have some genuine excitement from
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the people who are contributing to the
thought leadership efforts, sharing and showing their
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enthusiasm, their excitement and sharing the
wins with the rest of the team,
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including the executive leadership team that's still
has to sign off on, you know,
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them spending time there, that,
I think that that is so much
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more powerful. So I think both
of those really makes sense. As you
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as you figure out how do we
how do we deal with some of the
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downturns, some of the struggles,
some of the the tough times to keep
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at it from a thought leadership perspective
and how do you keep people body and
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keep them moving in the right direction? I really like that. Yeah,
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and and what I would really like
is to have because if you're if you're
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I'm really still hungry for more.
So I would really expose expand the volumes
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I would block to sort love to
see more podcast I would love to see
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more inside, I would love to
see more be practices, more back round
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articles. We switched from January two
thousand and nineteen. We switch to to
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English, so we overhauld the whole
site to English only, and that is
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a big step into the internationalization of
the company. But we're now for the
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media part and for the blogs and
the the more the free publicity in a
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way, or the earned media.
It's we're not, we totally not begun
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with with the international marketing and research
and inside blogs or media. So I
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would definitely see that there's so much
opportunity still and I'm also a bit yeah,
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I'd like to what one of the
have you say that the the down
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turns is that is you want to
speed it up, but the you cannot
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speed it up all of a sudden. It's just you also have to be
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a bit, a bit patient sometimes. Yeah, it's not always what we
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want to hear, but that's exactly
how the word I was thinking about.
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You have to show some patients with
this. Investing in that leadership is an
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investment in the long game and there's
just no way, there's no way around
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that. Well, Matthew, this
has been a fantastic conversation. I know
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that we're definitely going to link to
your episode with Bill Sherman on a similar
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topic. I think that was a
great one if folks want to learn a
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little bit more. Something else I
was thinking about. We recently led one
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of our monthly customer mastermind calls with
our customers here at sweet fish and we
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talked about our internal what we call
Pov discovery process. So I point a
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view discovery where you can ask some
some key questions that we use for both
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podcast interviews and creating content internally of
that subject matter expert. That could be
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your guest on your podcaster, that
could be your internal Sam that's contributing to
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thought leadership content. I'll share that
video in the in the show notes.
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I've just found that asking some key, repeatable questions have helped to take that
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that expert who has knowledge but,
like you said, they're not journalistically trained,
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they're not trained in marketing, they
don't know always necessarily where is the
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gold that they have. So asking
a question like Hey, matthew, what's
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a commonly held belief in marketing that
you passionately disagree with? Now. We
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won't get into that. That's a
podcast for another day, but you can
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just tell that by asking that question
I get the wheel spinning right. So
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we'll share that, as well as
your other episode with bill in the show
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notes. Aside from that, Matthew, any other resources or ways to get
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in touch with you in the team
at Woah that you would recommend for folks
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listening to this today? Yeah,
the best is Linkedin, I guess.
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So following our company page would be
would be really great. It's would be
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would be very nice if you could
show that also in the in the show
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notes and following me on on also
on Linkedin. That would be that would
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be great. Or subscribe to our
general newsletters on who have globalcom. That
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would also be really recommendable, of
course. Awesome, awesome. Well,
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Matthew, thank you so much for
making time across time zones. I love
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this about podcast and we get to
hear from marketing leaders that are doing great
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things with content and establishing thought leadership
for their brands from all over the place,
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and you guys are doing some great
stuff at also thank you for making
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time to spend with me and with
listeners to today. If you're my brother.
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00:25:00.309 --> 00:25:04.190
Thank you. One of the things
we've learned about podcast audience growth is
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00:25:04.309 --> 00:25:08.700
that word of mouth works. It
works really, really well actually. So,
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00:25:08.859 --> 00:25:11.859
if you love this show, would
be awesome if you texted a friend
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00:25:12.059 --> 00:25:15.980
to tell them about it, and
if you send me a text with a
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00:25:15.059 --> 00:25:18.859
screenshot of the text you sent to
your friend, Metta, I know I'll
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00:25:18.940 --> 00:25:22.569
send you a copy of my book
content based networking, how to instantly connect
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00:25:22.609 --> 00:25:26.650
with anyone. You want to know
my cell phone numbers. Four hundred and
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00:25:26.690 --> 00:25:30.890
seven, four nine, hundred and
three and three, two eight. Happy
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texting.