Transcript
WEBVTT
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Are you trying to establish your brand
as a thought leader? Start a PODCAST,
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invite industry experts to be guests on
your show and watch your brand become
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the prime resource for decision makers in
your industry. Learn more at sweetphish MEDIACOM.
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You're listening to be tob growth,
a daily podcast for B TOB leaders.
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We've interviewed names you've probably heard before, like Gary Vander truck and Simon
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Senek, but you've probably never heard
from the majority of our guests. That's
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because the bulk of our interviews aren't
with professional speakers and authors. Most of
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our guests are in the trenches leading
sales and marketing teams. They're implementing strategy,
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they're experimenting with tactics, they're building
the fastest growing BTB companies in the
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world. My name is James Carberry. I'm the founder of sweet fish media,
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a podcast agency for bed brands,
and I'm also one of the cohosts
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of this show. When we're not
interviewing sales and marketing leaders, you'll hear
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stories from behind the scenes of our
own business. Will share the ups and
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downs of our journey as we attempt
to take over the world. Just getting
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well, maybe let's get into the
show. Hey, everybody, logan with
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sweet fish here. Before we get
straight into today's interview, I wanted to
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let you know about another podcast you
might enjoy. If you were a regular
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listener of this show, you'll probably
really like the B Tob Revenue Executive Experience
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With Chad Sanderson over at value selling
associates. Chad is a good friend of
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ours here at Sweet Fish, a
phenomenal podcast host. I really liked one
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of his older episodes from probably a
year back, with Todd Capony, the
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author of the Transparency Sale. Great
conversation about leveraging honesty, transparency and a
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value added approach in BB sales.
Check out the B Tob Revenue Executive Experience
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With Chad Sanderson on apple podcast or
anywhere you do your list. All right,
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now let's really get into the show. Hey, everybody, logan with
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sweet fish here. It's a new
year and at new decade and we're celebrating
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by rounding up the top twenty episodes
as we look back on two thousand and
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nineteen. Will be sharing them here
throughout the month of January in our Hashtag
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best of two thousand and nineteen series. Today's episode is Number Nineteen in the
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countdown of our top twenty episodes from
two thousand and nineteen. We talked to
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Sarah Varney, CMO over at Twilio, about reverse engineering the perfect be tob
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event. Welcome back to the BB
growth show. I'm your host for today's
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episode, Logan Lyles, with sweet
fish media. I'm joined today by Sarah
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Varney. She is the CMO over
at twill Oh, Sarah, how you
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doing today? I'm doing great.
Thanks for having me. Hey, thank
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you for joining us. You just
got back from some international travel at the
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time of this recording, so I
appreciate you making some time to join us,
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and we're going to be talking about
something that is fresh on my mind.
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We just got done with a small
event ourselves at sweet fish, putting
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together a customer mastermind group around podcasting, and today we're going to be talking
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about some things that you can do
to reverse engineer the perfect event in Btb,
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how you want it to feel and
how you can extend that community after
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the fact. But before we get
into that, Sarah, I would love
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for you to share with listeners a
little bit about yourself and what you and
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the team at twilio are up to
these days. Absolutely. Yeah, as
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the men mentioned, I'm Sarah Barney. I'm the CMO here at tolio.
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I've spent the past twelve plus years
focused on customer engagement. I was previously
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at SALESPORCECOM working on sales cloud,
which is their flagship product. Now I'm
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at Tulio. Tolo is the leading
cloud communications platform. We provide a series
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of communications apis and solutions to help
you connect your customers via any channel that
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they want to connect to you on, if that's SMS or voice or video,
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even facts, any way they want
to communicate. We have power developers
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to to build those connections. Yeah, Sarah, you'd you and I hadn't
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even talked about this, but I
love that you mentioned facts. There you're
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talking to a recovering copy or salesman. So I've seen some industries where facts
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is still alive and well and being
improved in certain ways, which is probably,
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you know, pretty surprising for most
of our listeners. But I I
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love that. And the underlying theme
that you mentioned is meeting customers where they
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are and how they want to communicate
with us. I think that's so important,
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no matter you know what phase of
growth you're in or what industry you're
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serving. Right, absolutely. I
think there's a massive gap between customer expectations
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and what businesses deliver in reality.
Today, customers have super high expectations with
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the explosion of APPs and devices and
channels in terms of, you know,
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receiving the exact right message at the
right time and there in the application where
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you know, they want to communicate, and Wilio helps brands today bridge that
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gap so that actually, you know, dovetails nicely. Maybe I'm stretching a
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little bit, but we're going to
be talk about, you know, building
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meaningful relationships through events and as you're
talking about building connections with your customers.
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So there were three specific things I
know you wanted to touch on in talking
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about how you think about building your
event and develop, you know, communication
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with guests after the fact. And
the first thing is you and I were
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talking offline, Sarah. You mentioned
thinking critically about the goal of the event
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and reverse engineering how you format at
how you bring it together based on that.
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Tell us a little bit about your
experiences there. Yeah, I mean
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I think first and foremost you have
to think about who's the audience that you're
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trying to target. And if doing
facetoface programming makes the most sense. You
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know, I think the place where
you often see events really taking shape and
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driving pipeline is toward the the larger
company size and at the market, if
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that's enterprise customers. I think that
they find the most value in connecting with
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peers in similar roles, in sharing
best practices across their companies. And you
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know, for me, thinking about
market holistically, if I need to drive
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enterprise pipeline, that's where I'm going
to focus a good amount of energy.
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Yeah, and we talked a little
bit on thinking about making your event or
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or the theme, or at least
the way you think about it. Do
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you want it to really be new
prospect focus or problem focus? Tell us
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a little bit about this mental exercise
you've gone through, as you've, you
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know, planned and executed a lot
of events in your career. I think
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it's just got to be a give
get relationship, and this speaks for all
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of marketing. I don't think that
my strategy when it comes to events is
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all that different and how I think
about content marketing, for example. So
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if you've got to earn the right
to to talk to these prospects and I
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think that means you can't lead to
heavily with your product right out of the
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gates and really be solving a higher
order problem. For that prospect if it's
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driving more conversion, if it's,
you know, helping improve ceasat and focusing
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on that higher level problem, is
opposed to be in like a you know,
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buy this product tomorrow and you know
your world's going to be saved.
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Yeah, absolutely. So let's move
on to the next one that I know
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you wanted to touch on, Sarah, and that is how you think about
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your speaker lineup. What are some
of the things people should be thinking about
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here, because no matter the type
of event, there's usually some you know
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speaking component, either you know,
the bringing it home with the keynote or
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breakout sessions. Tell us a little
bit about how you think about speakers as
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you plan and craft events. I
think that you've gotta craft a speaker lineup.
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That is going to sound obvious,
but that brings something to the table
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that people haven't heard before, because
if you think about the executives you're trying
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to target, they are a busy
lives, they have families, they have
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worked obligations, and the speakers you
bring to the table need to be compelling
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enough for them to take a night
off from their family or to take a
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half day off of work and have
to catch up at some other point.
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And often the people of that are
going to be the biggest draw are not
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necessarily the people at your company,
unless you're, you know, working for
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the lawyers. So I think you
know, you got to think about you
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know who's going to be a draw, if that's a third party thought leader
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or if it's a it's a customer
of you. It is doing something extraordinary,
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you know. I know it truly. Oh, people always want to
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hear about how we were built their
application, how they are what they're approach
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is to messaging how airbmb thinks about
community can with their customers using a variety
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of new channels, and so giving
people access to those people who have really
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been destructors in the space can be
a big draw. HMM. Yeah,
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and there's probably some added benefit there
as well, because you're propping up your
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existing customers and giving them the stage
and highlighting an opportunity for them to share
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their expertise. So that's even more
of that get give with your customer that
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you're lining up as the speaker as
well. Right, absolutely. I mean
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I think some people, some marketers, has to take to bring customers and
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prospects together because they think it'll turn
into a venting session. But in my
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experience, in nine times out of
ten, your customers are going to do
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the selling for you and if they're
engaged enough to attend one of your events,
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they're normally on the the the positive
side of the spectrum and going to
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be huge of angelist for you.
Yeah, I love that. I think
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getting over that, that fear,
that concern can there can be a lot
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of benefits on the other side and
can be more effective than than you doing
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your selling, as you were pointing
to there as well, Sarah. So
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let's talk about connecting clients together or
connecting customers and prospects. You and I
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were talking about an event that you
attended recently that really was crafted well in
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a Lott of different ways to create
some some strategic connections for the people that
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were attending. Tell us a little
bit about some of the things. I
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have to necessarily name names, but
I know there were a lot of great
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lessons from that experience that you and
I talked about last time that I think
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would be great for marketers in thinking
about their own events. Yeah, you
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know, I fall into that category, as as many of you who are
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listening to, of the person who
doesn't have enough time for everything that,
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you know, they're asked to do
and has a family at home and all
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those things. But I had a
former colleague reach out and said, you
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know, hey, we're having this
this dinner with a set of select CMOS
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to talk about best practices and to, you know, just share lessons learned.
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And you know, they really created
that that Fomo. I know I
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was like, Oh, this is
something I don't want to miss. I
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want to you know, this is
going to be a rare opportunity for me
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to commiserate with other CMOS about,
you know, the challenges and B Tob
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and, you know, thinking full
well the whole time, even you know,
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as a marketer I should cease through
some of this, but thinking the
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whole time. You know, this
is just more of kind of a community
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group as opposed to being backed by
a vendor and it you know, I
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get to the event. It was
a really nice dinner at a nice location
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and all those things that were also
draw which is which is definitely, you
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know, don't underestimate the importance of
that. And you know, the conversation
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was very open ended. It was
basically everyone went around the room and said
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you talked about a time where they
had failed. But it was genius in
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the back drop there. You know, this had been planned by a vendors.
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Vender worked really closely with Air VC
firm and the BC firm happened to
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be connected to all these people and
that was my colleague was at the BC
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firm. Would reach out and then
it all kind of started to click together.
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But even though we ended up hearing
a product pitch at some point,
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I got huge value out of that
dinner. They had recruited a great set
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of people. I learned a lot
about, you know, some of the
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other challenges my peers were facing,
and so I didn't feel like it was
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a night where I'd been like bamboozled
into wearing this product pitch. I had
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actually got something out of it.
So, you know, they had really
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failed. That give get relationship and
you know, I think there's a lot
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to be learned from that. Yeah, so it wasn't that time share presentation
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after the free lunch where they keep
you locked up for two hours or anything
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like that. Yeah, they did
a great job of repruvable of people and
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I think we all left getting something
out of it. I love it.
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So you talked about recruiting the right
people, so people that would actually be
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able to have a valuable conversation with
their peers. So think about that.
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Not only you know the people you're
trying to reach, but who would they
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gain value from talking with and then
setting up the conversation. So don't just
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think about getting the people in the
right room. Think about how can you
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kick off the conversation that's going to
deliver value, and in this case they
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opened it up to talk about some
failures and challenges. Right. Yeah,
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it just it made the audience all
feel a little bit more open to just
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discussing problems and I think it just
kind of broke down any kind of awkwardness
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or nervousness in the room because everyone
realized they were on the same plane field,
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which I thought was was really smart. And you know, when I
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posted similar dinners I try to ask
as open ended up a question as possible.
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If I'm hosting a dinner around let's
say customer service, I might ask,
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you know, what is your customer
service experience look like in the next
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five years, your ideal state,
and that's it's just interesting to hear the
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different answers you might get based on
the types of customers you have in the
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room, if they're in different industries, if they are looking at it from
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different angles, and you know,
I think that that's that's the way to
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foster a conversation that doesn't feel forced
and that people eventually you learn from each
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other as well. Yeah, and
again it goes back to that piece here
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that you're delivering value by helping craft
those meaningful conversations. Now, beyond the
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event we've talked a little bit about, you know, you can continue to
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deliver value to people who attend your
event by helping people stay connected. So
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don't just leave it at crafting that
meaningful conversation, but include some sort of
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ways, some avenue or method for
those people who attended the event, got
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value from those connections to then extend
those connections, because if you are the
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one who is continuing to facilitate that, then it rolls back to you right
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you're getting the value from those folks
are seeing the perceived value that you're delivering
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because you're helping them continue those relationships
that they began at the event. Right.
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Absolutely. I think it's a way
to just build your brand beyond the
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event. Of course, all these
people can get business cards or collect with
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people on Linkedin after the event,
but if you're the the hub of that
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connection, you will just always be
top of mine when that person engages with
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that other executive again. Yeah,
absolutely. We've talked about this even recently
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at the event I just mentioned,
in the way that podcast host can set
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up a channel community for guests of
their podcast to be able to connect together.
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Now the challenge there is, if
you're going to be the hub,
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you have to think about how am
I going to curate that community? How
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am I going to facilitate engagement,
those sorts of things, but I think
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there are some practical ways that that
you can do that. Any other thoughts?
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They're on helping your guests of your
small events to stay connected to each
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other. Before we let you go, Sarah, yeah, I mean I
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think you just have to be respectful
of the channel. You don't want to
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be spamming them with every ebook you
have, but if you do have something
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relevant based on the conversation that was
had at that event, I think that's
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completely fair game and it's also a
way to it's also creates a new channel
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that people might be more receptive to
than in traditional means if they're, you
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know, sending all of their typical
solicitation emails to spam or biling those away.
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You know, that can be a
way to follow up on things like
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your annual use your conference and see
if you can get that group together again
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add another one of your events so
that they can continue to both the relationships
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with each other. Yeah, that's
a great example there. You've got another
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event on the calendar that makes sense
for that small group to get together,
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making sure that you reconnect them because, though, that first shared experience is
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only going to deepen in that second
interaction. I think that's a great little
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nugget for people to think about,
not just getting these large groups of people
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and the same people over and over
to your your events, but within that
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where the little microcosms, these little
small groups that you can connect together and
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really deliver value by helping them facilitate
relationships with the folks in their space.
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I love that point that you're advocating
there for as well, Sarah. Well,
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Sarah, if anybody listening to this
would like to stay connected with you,
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learn more about what Tullio's up to, anything along those lines. What's
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the best way for them to reach
out or to find you? Yeah,
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and anyone can reach out to me
on Linkedin. I meet plenty of people
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through the network and I'm always happy
to help people either navigate Tulio or also
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just answer general career questions about being
a b Tob Marketer. And we are
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hiring it Fullio, so if you
are on the market or looking for your
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next out oportunity, please reach out. I'm always looking to bring rock stars
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onto the team and would love to
chat more. Awesome. I love that,
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Sarah. We've got a lot of
smart marketers that listen to the show
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and have been guests on the show, so hopefully that message reaches someone where
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the timing might be right. You
guys are doing great things on your team
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and we'll make sure we link to
your linkedin profile right in the show note,
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sofabody's looking for that connection. Go
ahead and reach out to Sarah.
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Definitely. Well, Sarah, this
has been fantastic to talk with you again.
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Thank you so much for joining me
on today's episode. Yes, thank
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you for having me hey, everybody, Logan with sweetfish here. If you're
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a regular listener of BB growth,
you know that I'm one of the cohosts
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of this show, but you may
not know that I also head up the
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sales team here, is sweetfish.
So for those of you in sales or
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sales offs, I wanted to take
a second to share something that's made us
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insanely more efficient lately. Our team
has been using lead Iq for the past
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few months and what used to take
us four hours gathering contact data now takes
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00:18:29.220 --> 00:18:33.380
us only one. We're seventy five
percent more efficient. We're able to move
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faster without bound prospecting and organizing our
campaigns is so much easier than before.
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I'd highly suggest you guys check out
lead Iq as well. You can check
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00:18:42.049 --> 00:18:48.890
them out at lead iqcom. That's
Elle, a d iqcom.