Transcript
WEBVTT
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Welcome back to be to be growth. We are in a three part series
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with you're going Abou, the VP
of marketing at screen cloud. We are
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both enjoying our coke Zeros. In
yesterday's episode, if you haven't already listened
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to it, you're going to love
it, we talked about the early stages
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of category design. What's the pre
process before you actually dive into the process
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of designing a category? Telling your
story, getting clear on what that story
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is. Talked about alignment with the
CEO how to go about getting that.
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We talked about some brands that have
influenced your again and myself, that have
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been inspiring to me and of influence
your going. It's as he's figuring out
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how to do category design. Today's
episode we're actually going to dive into your
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gains process what his company at screen
cloud is doing to actually build out this
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category. Now they're in the midst
of it right now, which is why
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I think this episode is going to
be so fun. It's not like,
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you know, it's tied up with
a pretty little bow. He's in the
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middle of it. So there's a
lot of question marks, there's a lot
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of unknowns, but I think we
can learn a lot as marketers from the
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process he's going through. So you're
going to we did your kind of brief
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intro in the last episode. For
those that didn't listen to that one.
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Again, give us just a real
brief, kind of fifteen second version of
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background so people understand context and then
let's just dive in. Yeah, thanks
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for that, James. Awesome to
be here with you guys. So fifteen
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or so years and BTB marketing.
I lose track here in Los Angeles area.
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Originally from Norway. S Hiphop,
tickes is, barbecue and coke.
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Zero. Let's go, yes,
yes, let's go. All right.
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So the business that you're in,
screen cloud, you're going to your five
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months into that business, but the
business has been around for five years and
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you guys are at this point where
you're like, okay, what's you know?
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What's the second chapter? Talk to
us about that. What's what's going
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on with where you're at? What
this? What is the state of the
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company right now? Five years in? Yep. So first five years for
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screen cloud was really about a very
simple mission, which was we all see
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these screens around us, you know, in offices and wherever we walk,
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and getting cool stuff on them can
be a little complicated, can be expensive,
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can require very specific hardware and and
kind of like clunky software solutions to
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is there a way to get awesome
stuff on public screens really easily with every
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day hardware? And that's what the
founder set out to figure out and sure
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enough they figured that out and they
did that and here we are, Ninezero,
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paying customers later, doing quite well, even though circumstances are tough,
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and we are fortunate to be the
opening up the second chapter, and the
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second chapter is really more in the
in the direction of okay, so we
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we got this down right. We
got a software solution for managing screens at
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massive scale using very, very simple
hardware, in expensive hardware. We're talking
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fire sticks, Amazon fire sticks and
back of TV's ride and still being able
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to control that centrally. So what's
the best use of that? You know,
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like that has really I mean we
serve everybody, from universities to quick
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service restaurants to big corporations, places
of worship, like everybody can really take
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advantage of this. Where are we
now really going to put this to use?
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We're alwas going to be available,
you know, to ever want some
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of this digital signage software, if
you will. But where are we going
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to put our focus? What is
the mission were on? Where do we
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think we can do the most good? I love it. And so so,
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as you're asking yourself those questions in
this stage of the journey, where
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where you at with it? Yeah, so pretty early in that journey.
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And but what we have been talking
about this for months. So in the
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kind of internal comms world that we
operated in, we had this situation where
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we knew that everybody he was becoming
more and more open to having remote employees.
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And we are very, you know, spread out company. You know
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about ninety employees in London, La
New York, Bangkok, Vietnam, like
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we're, you know, Belfas,
like, we're all over the place.
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So there was a bit of an
elephant in the room around. Well,
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you know, our everybody working in
offices, and so you can communicate through
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these screens at offices, but what
about the people who are remote? And
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then, of course that came to
head with covid nineteen right, and everybody
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all of a sudden, even companies
that thought that they could never even trust
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their employees to be at home right, had to turn around and say WHOA,
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everybody's going remote, and so that's
just accelerated something we already knew we
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had to deal with. And so
question is really, you know, in
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this particular climate where all the channels
we all use, whether it's slack or
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zoom or email or whenever we get
a chance to meet in person, all
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those channels are oversaturated. We all
know that. But what is the state
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of kind of sharing information, getting
people engaged, you know, how do
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you take advantage of all the screens
you have, whether they are at some
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in someone's homes or at the office? And and we're just really trying to
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figure out what the future of that
looks like. So that's partly internal COMMS,
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that's partly leadership, that's partly comes
as partly you know it. It's
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all really that stuff. And we
have an interesting company we're working with that
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refers to this concept as as information
radiator, you know, like you have
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all this information inside your company and
you need to get it out in different
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ways. So is there like a
hub for that? And and that's that's
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what we're circling in on. Is
Well, we have software that is essentially
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content management. We can show that
in a number of places. But how
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do we, how should that be
approached now, with people working in different
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places and all that, and and
is that an internal consolution? Like,
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what is it? And so that's
put very simply. That's where we're at
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and so we're taking some big steps
towards that. And so what's the process
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look like up to this point?
You're going to is it? Is that
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you meeting with the rest of the
senior leaders in the organization a couple times
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a month? are that conversations happening
just organically? I with COVID and you're
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not all you're all in your working
from home. How is that conversation progressing
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and moving forward, and what are
the topics of those conversation so that you're
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making sure that you're all rowing in
the same direction and ultimately going to get
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to the place where you all guys
were, where all of you want to
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land. Yeah, it's not clean
right, it's not simple, it's not
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easy at all. It's a number
of conversations. It's feeling at times like
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you're completely stalled, feeling at other
times you had made made a major breakthrough
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and then realizing you didn't. Multiple
conversations with multiple people. It really takes
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time and it really takes effort.
Anybody who's been through it will tell you
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that. So for us it's been
a small group inside of our Marketing Organization
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as well as one of the founders, are CEO, who is really leaning
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into the the sales and marketing side
of the business, and we've been been
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going for a few months now discussing
this and what we've what we've done is
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everything from different frameworks. Right,
is it all the way into full on
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category to sign Allah, you know, play bigger, or is it more
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like just strategic narrative around a new
game versus an old game? Or is
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it just like as simple as like
a product market fit exercise? Like there's
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this whole spectrum of figuring out the
story in terms of frameworks you can use,
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and so we've gone back and forth
and we've had some setbacks along the
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way, but we're we're figuring it
out. And so we had this conversation
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with that also included our CEO a
few weeks ago and we're talking about,
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well, you know, we're going
to need to interview people from our ideal
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customer profile, right, and so
we have some of those as customers,
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but we talked to them a lot. I've need to go outside of that.
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Okay, so we gotta figure out
how to talk to the right people.
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We got to get unbiased information.
Okay, we also probably need to
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do some more research around this.
Yeah, maybe we got to, you
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know, really do some serious writing
around it. Should we just write the
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book on it while we're trying to
figure it out? And it was like
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a little moment of like what,
that makes that now that'd be crazy.
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She should we do that though?
And Long Story Short, you know,
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two of the three founders, David
and mark, have now started writing a
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book on a category yet to be
defined, and the reason why I love
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that so much is that you can't
really write a credible book without doing the
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upfront work of researching and analyzing real
information from various sources, and so it
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takes the BS out of it.
It takes the wanting to shortcut it by
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just let's just call it this,
put a label on it, call it
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that and go out to market with
it. I'm sure there are plenty of
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other ways and not everybody needs to
write a book on this, but what
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we are seeing is a real opportunity
to get clear on how do you actually
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share information internally in a way that
people actually get it and they aren't overwhelmed
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and they get engaged, you know. And so it's like you can't just
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post it on slack, like I'm
sorry, you can't just put it on
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the Internet. You know, like
no, it's not enough to do,
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you know, ten zoom calls a
day, backtoback like it. There has
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to be some other way to get
this information across, to get people engaged
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in the right way. There has
to be a way to curate that experience.
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That's what we're trying to you know, really get to the bottom of
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gap, and I think you're onto
something there. You're going. I mean
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you see that. I mean gainsighte
wrote the book on Customer Success, Terminus
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wrote the book on ABM, Drift
wrote the book on Conversational Marketing. It
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is it is a commonplay to as
a tactic of of building a category.
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You know, it's it's not like
it's never been done before. What I
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think is really unique is you guys
are setting out to do it. To
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figure it out for yourself. What
are the nuances of of this category?
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What is the problem we're trying to
solve? What is a story that we're
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trying to tell and it's a forcing
function. Writing the book is a forcing
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function to get you guys to ask
yourself the questions you need to ask to
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get to the answer that is actually
really meaningful. And I love the way
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you say you know you don't want
to just slap a label on it and
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go. That's almost a guaranteed way
to make sure that your category never gets
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traction, because if you have an
invested deep in it, why on Earth
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would anybody else want to want to
invest in it? And so I love
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how you guys are thinking about this. We're like, where you at now
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with the book? Do you have
that? You know the three cofounders in
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yourself? Are you all working on
different sections of the book or how is
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that shaping up? Yeah, well, first of all, that's great,
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great set of observations there. It
really is. For us, we are
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coming a little bit earlier than you
know. The drifts, the the the
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hub spots and the others right,
who kind of knew about their category and
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then wrote the book on it?
For us it's very deliberate that we are
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trying to figure it out as we
are, as we are writing it,
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and we have some ideas. I
just you know, I don't. I
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don't want to steal thunder from from
our founders here. So in terms of
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writing the book, where we're at
in the process is it's really interesting.
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So our two founders approach book writing
a little bit differently. You know,
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one prefers to just be like just
dive into the writing and the other prefers
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to do research and really thinking about
it. So David our CEO, he's
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already writing a bunch. Mark Our
CEO, he's just listen to so many
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podcasts around this stuff, been reading
and just immersing himself. But what they
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have done to is they've split up
the book so clear outline, know,
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the sex main sections, two main
sections, number of chapters within each.
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Assigned it to to each one of
the only those two are writing it.
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We're not doing any ghostwriting for them. Will help with editing and we help
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with you know, a regular kind
of check in where we talk about it.
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But I think what's valuable about this, first and foremost for our kind
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of story purpose, is we are
talking to a number of people at the
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type of companies we ultimately imagine selling
to to get their honest take on stuff.
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So we're we're doing. We're setting
up something right now which is a
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little video intro from the two founders
saying hey, we're working on this book.
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It's the working title, here's what
we're trying to figure out. Set
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up a little landing page, a
little more information. No massive, you
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know, traffic driven to that landing
page. But people we reach out to,
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whether they're in the network or we
reach out to them cold, we
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can drive them there and say it
look like we are legitimately trying to get
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to the bottom of this. If
you want to contribute to our thinking and
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to the writing of this book,
We'd love to love to have you.
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So throughout this process we're going to
have interviews with key people at all kinds
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of different companies that have a perspective
around this, and so David, he's
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going to take a lot of those
interviews up front as he's writing, and
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mark is going to take more of
them towards the end after he's done some
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of his writing, to validate etc. So it's a bit of a unique
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process. I think probably any founder
writing a book it's like maybe not the
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same as the next founder wrote a
book is doing it, but the thing
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that we need right away for our
positioning, our narrative, our story,
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whatever is. We need those conversations
with those potential buyers, those key people
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in the space, and this just
feels like a really good way to have
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really open, honest conversations that aren't
Salese, to help us inform what's really
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going on here. What can this
category be and how should we talk about
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it? It's checking so many boxes. You guys doing. This book is
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allowing you to get a clear picture
of your ideal customer profile. It's allowing
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you to do deep it's forcing you
to do de deep research, as opposed
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to, you know, like what
you said earlier, just sticking a label
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on it. You're doing the work
so that you truly understand, you know,
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what the new game really is,
and then you're building a community around
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it, the folks that you're talking
to. It's funny. I talked about
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content based networking. It's the book
that I wrote, this idea of content
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collaboration as a means of driving your
content strategy, and so you and I
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talking right here. You're getting your
you're a VP of marketing in the trenches
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doing the work of a baby marketer. I had no clue, an I
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didn't know in the first thing about
you be marketing whenever I first started baby
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growth four years ago. But by
talking to folks like you now over one
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thousand six hundred times, because we
were it's a daily show or releasing multiple
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episodes a day, I'm learning from
you as you're driving our content strategy.
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So people love listening to our show
because I talked to people like you that
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are actually doing the work and understand
this deeply, and you're helping me shake
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my own perspectives. And you know, it's affecting how we're going to market
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with our marketing strategy, and so
I think you're just checking so many boxes
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through the process of doing this book. Another thing that you mentioned was this
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book is going to be one of
five types of what we call pillar content.
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Mark Collin's a draft calls it cornerstone
content. So you know Mark Collin
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says. You know it's books,
courses, events, research and shows.
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We think of it in a very
similar way. This book, not only
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are you going to get the asset
of the book, but so much micro
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content can come from that book.
Can you talk a little bit about that?
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Yeah, that was a timely post
from mark and, yeah, whatever
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you call it, right, it's
really impactful content in a number of ways.
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So the first thing that I'm super
excited to share about, you know,
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what we're doing for content around the
book is it's in the A is
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in on the video side. So
we are really fortunate to have a full
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time top notch video producer as part
of the marketing team at screen cloud,
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and his name is Tony, and
Tony had a great idea for essentially a
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Docu series writing the book, right, like the making of the behind the
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scenes, the the reality show,
if you will, you know, leading
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up to it. And so,
in a world where we can't necessarily meet
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up in person all the time,
that are be you know, zoon recordings
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and some straight to the iphone kind
of like stuff. Right, like,
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you know, our CEO talking about
the challenges he's working through as he's writing
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this and even touching on real stuff
like imposter syndrome and stuff like that.
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Like I got to build up the
audacity to write a book like that.
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Wasn't really in my job description,
you know. So the idea of a
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really cool and and engaging docu series
is the first thing, and then,
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of course, naturally to from that
is all the people that get, you
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know, interviewed for the book or
that we reference in the book are then
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people that we can have conversations with
both during but also after, you know
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kind of interview series, going deeper
on certain parts of it. And so
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video alone is just going to be
a big, big deal for us,
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and I also think there's tons we
can learn from the folks who have done
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this already right with, I mean
drifted a phenomenal job with the book launch
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around Conversational Marketing. I also really
am a big fan of lesson Lee and
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what Mac so over there did with
do better work that book and the website
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they have for that. So there's
there's good stuff to learn and I think
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I think video for us is going
to be a big one, especially capitalizing
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on the fact that you've got a
full time video producer on your team.
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That's an asset that so many brands
just don't have the luxury of having,
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and so capitalize on it. I
think that's a brilliant use of creating additional
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content on top of the book itself. I think if you're writing a book
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and you're not thinking of how you
can repurpose that book and you know,
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Fifty, a hundred different ways.
You're not really getting all the juice you
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can from that squeeze because it's so
much effort, there's so much work,
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there's so many conversations behind the scenes
happening. Why not get as much out
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of it as you can, and
it could legitimately fuel a marketing strategy for
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an entire year. I mean,
having gone through the process of writing a
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book, I didn't do everything I
should have done. I've I scratched the
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surface on what I could have done, but Mayn like even even the little
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that I did do. I'm like, man, this this is incredible.
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So you're going to this has been
amazing. We're going to do one more
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episode to finish off our three part
series, and the next episode we're going
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to be talking about the Magic Triangle
and bbsass marketing, which is story,
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content and demand and how those all
inner play with one another. So make
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sure to stay tuned to tomorrow's episode
to check that out. But you're going
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for those that didn't listen to the
last episode, which they absolutely should have.
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How can how can they stay connected
with you? Man, I love
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Linkedin, so find me there.
You're going to about wonderful. All right,
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we'll link it up in the show
description. Make sure to connect with
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your again. You're going to again. Thank you so much, man.
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This has been incredible and to the
listener, we love you a ton and
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we'll talk to you soon. Thanks. Are you on Linkedin? That's a
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stupid question. Of course you're on
linked it. Here's we fish. We've
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gone all in on the platform.
Multiple people from our team are creating content
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there. Sometimes it's a funny gift
for me, other times it's a micro
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video or a slide deck, and
sometimes it's just a regular old status update
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that shares their unique point of view
on BB marketing leadership or their job function.
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We're posting this content through their personal
profile, not our company page,
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and it would warm my heart and
soul if you connected with each of our
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evangelists. will be adding more down
the road, but for now you should
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connect with bill read, our COO, Kelsey Montgomery, our creative director,
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Dan Sanchez, our director of audience
growth, Logan Lyles, are Director of
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partnerships, and me, James Carberry. We are having a whole lot of
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fun on Linkedin pretty much every single
day and we'd love for you to be
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a part of it.