Transcript
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mhm
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Hey everyone welcome back to be to be
growth. My name is Olivia Hurley and
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today I am joined by Aaron Court who is
the VP of operations at click up, Aaron,
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how are you doing? Hey Olivia, thanks
for having me doing great, my pleasure.
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I'm glad we get to talk. We've been
trying to make this happen for a little
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while so I'm glad today is finally here
Aaron the last time we spoke when we
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were just chatting about of the many
things with your background being
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marketing, of the many things that you
could speak to, Trying to find out that
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thread that we really wanted to pull.
You said something that the brand
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should flow directly from your product
or maybe another way of saying this is
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you should focus on product, lead
branding. Um I was wondering if you
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could give some kind of depth and
definition to that for us to kind of
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set our trajectory. Yeah, for sure. I
mean everything for click up started
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with our product is the core focus
creating an excellent experience around
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that. And branding really helps support
that in its own way and it helps tell a
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story around it. But we do have what we
really centered in on is an excellent
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and phenomenal like product experience
for people and that's really how we
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grew as as fast as we did um
organically um and then you know, as we
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continue to grow and they are in other
areas marketing, be that with
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performance, marketing, digitally or a
lot of the stuff we do with out of home.
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Those are just key areas. We've used to
help support the product as an
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experience and tell that story, but it
does all start with the product. So, I
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mean that's that's really what we've
centered in on from the gecko and has
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been incredibly important to us. So if
you could define some of the, like,
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major proponents of product lead
branding, what would you say are some
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of the key ingredients? Yeah, I mean,
I've talked about this in a couple
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different areas, but I mean it does
start with focusing on, you know, rapid
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development cycles and rapid feedback
iterations. That's probably the first
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thing. And, you know, when you're
talking about product lead branding, I
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mean that that is allowing your product
to have its own story that you're
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telling with the pace of innovation,
but also with the pace. I wish you're
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able to listen to your community, but
really in terms of just branding
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isolated, um, it does come down to like,
core branding principles we have, we
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have an incredible team on the creative
side that does a great job at this. But,
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you know, really telling the story of
like, what's the value that you're
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driving for people more on, like what's
the value rather than the what it is,
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uh more like classic feature benefit
stuff. We've done stuff with our
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branding to, with billboards and things
where we purposefully like had very
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vague yet intriguing messages like that,
people to like be curious about it, but
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more so like, like stick in their mind.
Um everyone has a different opinion of
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that kind of stuff, but with that said,
it's worked for us um and it's been
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beneficial at least who are out of home
to date. So I mean definitely focusing
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on the value of the messaging and what
you're saying, which is just
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foundational branding stuff, but I mean
third, if I had to come up with a third
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pillar really, it comes down to having
everything like centric. So when you're
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thinking, brand, brand is an experience.
So how does that experience match to
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what you're doing in every area of
branding? Not just billboards, not just
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digitally, but the moment someone sees
a billboard hits your website or, you
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know, watches an ad on Youtube, you
know, it all feels like part of the
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same story and experience. So being
centric and having like a holistic
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approach to it is basically the third
thing I would call that with a product
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lead brand. Do you need to evolve the
brand as much as you evolve and tweak
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the product? How do those things work?
Synchronously, yeah, the product story
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and this just totally depends on the
company, but ideally like the brand is
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what you're cementing into people's
mind, right? So your brand actually
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shouldn't change as much for like what
story, like core story you're telling
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the product though may change and
reiterate, but ideally those changes
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and iterations or what you're building
into, what is the foundational build up
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of the brand, the brand is the story
you want to tell me that now, future,
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present or future looking. So the brand,
in my opinion doesn't change as much,
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but it might become a more fluid story
over time, but it's still telling the
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same things, right? Whereas like when
you're releasing new product features
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and you're building and you're
iterating there, it's a little bit
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different. So that's the one
correlation I would call out. Were
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there specific questions you were
asking yourself as you developed the
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evergreen brand and the developing the
story that click up was going to tell
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where they're like, questions that you
would think, oh, anybody could use
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these to kind of develop the story.
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Yeah. Among our team. I mean there was
many discussions about this, about all
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the different things we could put on
billboards for example, and it all came
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back to just keeping it simple um, and
having something that was like centric
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to our product yet intriguing enough.
So I mean really the big things that we
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did ask ourselves where everything you
could think of in terms of, like what
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should we put on a billboard or which
are brand B but we did get back to keep
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it simple, but be effective in terms of
that simplicity with whatever messages
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you're trying to get across. So
hopefully that clarifies on that one,
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definitely. So a little bit for maybe
for the people who are a little bit
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like chicken or the egg, like which
comes first, it sounds like very much
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that the product, you create, the
product, you create the product
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experience and the brand flows from
that. How as you're building the rest
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of the company's identity, how do you
match everything to your brand? Is that,
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does brand need to infiltrate and
permeate through the rest of the
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company? Or can it be this top customer
experience brand is every single thing
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you do as a company. It's how your
support team communicates, it's how
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your sales team talks to customers.
It's how your ads look. It's how you
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communicate on social media and respond
to people. Brand is everything right?
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So it should be holistic across the
board. I remember when I first joined
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the company, I was incredibly impressed
with how, how we kept that like
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synchronized IQ across everything
because we care a ton about support for
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example. So our brand is very apparent
and consistent across our support team
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and other areas of the business, but it
should be consistent in some way, shape
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or form across everything. It shouldn't
feel like a disconnected experience and
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it does go back to experience. Brand is
the company, but it's every touch point
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that you have with the business. So
when you joined, where there are things
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that you were maybe little details are
larger pieces that you were bringing to
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match the brand or that maybe she can
you share an example of like, it wasn't
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like the brand and then we did this too.
Yeah, honestly, like we've been super
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dialed in with brand from the get go.
Like from when I got here, Marcia's
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like is huge, huge proponent of
marketing and you know, has been core.
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I mean, he's a product focused ceo in a
lot of areas. So, you know, the brand
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and the product and having that extend
out and having a holistic experience.
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Honestly, I can't really say I came in
and, you know, had a bunch of ideas
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that we can better connect the brand.
It was more things that were like
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layering on top of what we're already
doing that's working well and making
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sure those things are consistent. So
knowing that this was the stage that
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was set from the beginning, so maybe
maybe drawing some comparisons from
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other companies then what results have
you seen from this simple product lead
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brand that's very clean and allows for
this creativity. Um yeah, it's a lot of
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to scale our marketing. I mean, we do a
lot online, we do a lot on out of home
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media and other areas as well. Um but
why not try and do a million things and
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keeping it centric, but still having a
data driven approach. Um you know,
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we've been able to scale to a certain
point now we're at the point of like
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refining things but still knowing what
works. So essentially it's allowed us
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to scale up to where we are now, but
also given us an opportunity to dive
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deeper in the core areas while still
having a foundation built for the core
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programs on at least the marketing,
creative and business side. Rest. I'm
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curious your take on why many companies
might not have a product lead brand or
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why other instances where somebody
would choose because it would benefit
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them to have that or is product like
lead brand maybe like a foray into the
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future approach. It totally depends on
your product and industry like product
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Lead works for us because we're bottoms
up software product right? But
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naturally we do have like top down
instances and being product lettuce in
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centric to bottoms up or top down as
isolated comparisons. I think at the
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end of the day, if your product is what
you're selling, whether it's to anybody
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on any level of and we're going to be
to be standpoint, your product should
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be front and center, but you should be
telling the story of your product and
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how that correlates and having the
product experience match that. So, you
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know, the really simple answer is, I
mean, I think cos this is kind of just
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like the right way to do marketing. I
could be biased but you know, that's
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mostly I think what people are trying
to learn, some people have to learn
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through experience. Like we've
definitely done things that haven't
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worked and tested and that's that's
also part of the experience, not
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everything has been perfect, but at the
same time too, it's important to have
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that mentality as well. Has products
led brand lead for more creativity and
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more of um we were talking a little bit
about bringing in some of this BDC
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style marketing into the BdB places
that played a part in it. Yeah,
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absolutely. I mean we definitely focus
on like the more human experience to
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marketing and the nature of our product
allows it to be that way. But you check
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out any of our videos on Youtube, we
did a cool returning work series which
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is like a good articulation of like
that creativity and BtC style being
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integrated with like a product that
cars. So it absolutely has. Um and then
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also the nature of our product in our
industry also open up things for that.
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But I think it's a broader trend where
enterprise companies are starting to
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focus on more human approaches on how
they approach their brand and their
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company when it comes to the public.
And I see that happening. So I think
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there's a lot of things to consider.
There. Are there any limitations to
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having a product led brand. I mean if
you change your story. Um but that's
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like to anything right? I would say
like you want to make sure you have
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product market fit and you know what
you're doing before you start pushing
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that out, right? Because if you don't,
it's really hard to change that once
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you've tried to cement it in people's
minds now, like to truly do that well
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takes time, it takes money, it takes a
lot of people. So those are all things
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to consider. But I would just make sure
you have like product market fit now
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then, because if you don't then, you
know, you don't want to guess with
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brand, you want to be pretty tapped
into like what you're doing and why and
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how it matters, at least, foundational
lee before you start pushing that stuff,
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were there great examples of product
brands that you've emulated or if you
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kind of, you and your team at click up
kind of had to write the playbook or
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rewrite the playbook in some ways. I
mean there's companies that have done a
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lot of things. Well, I would say we've
taken our own approach and pretty much
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every area of creative and and
approaches to performance marketing,
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but we do have similarities with other
companies. I mean, I think Twilio has
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cool billboards to leo's done some cool
stuff with their billboards and they're
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out of home, um that I haven't seen
other software companies. Do you know,
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there's other companies that have done
very well in the performance marketing
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side in different areas. We have
competitors that spend a lot there and
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trying to do a lot. But yeah, Twilio
has done some cool stuff without a home
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and brand specifically. I've always
admired them. But I would say that like
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that's just one example. I think we've
kind of taken our own approach every
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step of the way ourselves and I think
that's also important so that you're
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kind of setting the standard in the
pace, but we're also making unique
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creative decisions to your business.
But still keeping in mind what other
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companies may or may not have done that
have worked. Um like billboards have
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been around forever, right? It's kind
of like if you choose to do it as a
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company or you don't, that's up to you.
Also, there's other areas of marketing
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outside billboards, but that's just an
example of where you know the way you
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do it or how you do it or when you go
back to your digital experience, it's
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kind of up for you to set your own
standard depending on your business.
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Yeah, Yeah. It sounds like this is like
all marketing very nuanced. Very no one
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size fits all. But if we can take a
peek into that playbook for a second.
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Like almost like flipping the script a
little bit. Could you give us some
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parameters around how not to do product
lead branding, like either some red
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flags you encountered or false starts
or anything like that. Like just kind
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of give us like the warning signs, we
should be watching out for sure. I mean
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I call this one out already, but making
sure you have product market fit before
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you start trying to approach things
that way because otherwise you won't do
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it correctly will be guessing. So
that's definitely like a limitation to
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consider is like having product market
fit before you go all in on brand or
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even focusing on products and branding
outside of that. I mean, it just hands,
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it's like how you tell your story is
equally important. It's focusing on
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value and benefits and just core
marketing principles, but telling a
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story where people can connect to it.
There's emotion, people feel human when
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they're watching it. Like that's great
thing. Our creative team is tapped into
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a lot with a lot of our ads and
everything in between. So, you know,
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those are just key call outs I would
make is definitely the centric approach
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on product market fit and then yeah,
taking a human creative approach to how
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you go about it, where people can
actually connect to it on a very basic
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level. Um not not to focus on the high
level, but depends on your market,
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depends on your audience, but I do
think both of those are foundational.
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Were there indicators early on that you
and knowing that you may not have been
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at the conception of this, but where
they're indicators early on that you
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guys had nailed your story and that
you'd really had product market fit,
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but also the story and the rest of the
brand we're really right on and we're
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going to be successful, I'd say with
brand, I mean it's it's it's ever
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evolving, I think things that we've
received qualitative and quantitative
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feedback that there are things we've
done well so far on the brand and we've
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been listening to that. Um but in terms
of everything, I mean, the organic
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approach we took to the business from
the get go that the company was focused
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on and how we grew, just literally 100%
organically helped us find product
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market fit faster, which made a lot of
this easier. Now there's ups and downs
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with that journey itself, like any
startup, but getting through that and
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getting that established is probably
the biggest thing that helped us. I'm
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curious about what you hope to see in
the B2B space moving forward, just
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knowing that that click up is doing
something really awesome and it's
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really working. Are you looking to see
and hoping to see more product lead
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branding from other companies or you
know, what, what are you hoping for?
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I'm hoping more companies like take a
unique approach to the way they
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approach putting their brand, their
company out there. Um you know, we are
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all human beings and we're rolling on
this planet for so much time. So when
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we, you know, waste our time not seeing
great messaging about what people do,
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or companies who are, how they can help
us. It's, you know, I think it's a
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waste. I think that like, companies
should tap into their ethos a little
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bit more and especially on the baby
side show a little bit more of like who
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they are and what they're doing for the
world, including their customers, but
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just really tapping into that and
taking an approach of like, why does
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this matter? Especially at least to the
folks who want to see, you know, what
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you're putting out there, just
depending on your product. So those are
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the things I hope to see, Yeah, what
advice might you give a B2B market or
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just starting out of like start doing
this, don't do this. Yeah. For me to be,
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I mean, you need to understand what
generates pipeline and understanding
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like the business fundamentals because
that is foundational, but at the same
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time to understanding your industry
very well, every BB industries is so
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nuanced, so between yeah, naturally
understanding what drives the business
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for your particular business, but your
industry, um you know, those are like
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the nuances you really want to tap into
now, that can change over time. But
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core skills and core foundations are
definitely just understanding how
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things work from a business fundamental
standpoint, so that when you're taking
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into consideration things like branding,
like how does that affect the big
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picture of things, right? Because it
does and it does help you just need to
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be able to understand that the core
story that you can stack into a
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branding approach and whatever capacity
a company does it outside of experience
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and just being like boots on the ground
marketing, what were some of the
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resources or education that you gave
yourself to learn about your industry?
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Learn about storytelling and branding,
um storytelling and branding
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specifically. But honestly if I had to
make any recommendation, like read
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books on branding, but like human
psychology because human psychology is
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like the centerpiece of all of this and
like what matters to people, there's
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tons of good books on human psychology
but understanding what drives people
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and performance, I mean there's good
stuff I like you know, Tony Robbins is
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one of the very well known people out
there, but he actually has a very
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insightful thoughts on marketing in
general just because he understands
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like people in psychology well, you
know there's traditional books I've
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read on copyrighting and marketing like
way back when But I mean honestly just
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understand like psychology psychology
is the most important thing because
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that's literally the entire experience
and then you can read stuff on branding
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and everything else that taps into that
as well. But if you don't understand
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the brain and how it works and how
people receive information, you know
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it's hard, there's cool things too,
like a good topic to read into it, like
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neural linguistic programming because
that's all about how you create
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connection with people. You can do it
in different ways directly, but also on
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a bigger level. So like that's a cool
topic to dive into. Just on a science
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of like influence and psychology sort
of topic. So I'll throw that one out
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there as well. Have the things that
you've been learning and and just
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consuming from various books and
resources. Do they directly impact your
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work? And have you found that that
those branches outside of traditional
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marketing have made you a better
marketer? Um Yeah, for sure. I mean
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they've made me a good well rounded
person, especially when it comes to
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like my work, but it helps, they don't
do the work for you. They just give you
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ways to think about it. Um So most
importantly, just feel comfortable like
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getting out there and trying stuff
that's that's probably the biggest
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thing I can consider but definitely
read stuff and ingest information, but
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I have a really good balance of where
you're doing that and you're also
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taking action and then learning from
your own experiences. If there was one
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thing that you wanted to stop seeing
from B to B marketing, what might it be
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this bad marketing? Bad? It's bad. You
know, this stuff that's like why did
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you do this or why no one thought about
this or I don't know. Just bad can be
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relative qualify that for me a little
bit. I'm curious about what that metric
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is. It sucks when you just see like a
really shitty video on Youtube. That's
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an ad that plays all the time. But when
it's like, it's, it's thought through
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and it's funny and it's well done or at
least valuable. Like those are two
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different experiences, Right? 11 really
bugs you and then obviously there's
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these different types of marketing and
Seth Godin talks a lot about this, but
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there's like, there's permission based
marketing and then there's interruption
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based marketing, right? So it's like
thinking through context there when
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you're interrupting people, show them
good stuff rather than the latter. So
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that's, that's all the stuff I would
say. It's just bad bad ads. Bad ads
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suck. They, people always people's time.
It's always engaging when you see
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something nice. That's actually an
advertisement. So that's what I would
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say. That could be just like a
billboard anywhere. Bad advertising
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sucks. If there was one take away you
wanted listeners to get from this like
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here this and go do it and apply it.
What would it be? Um, in general? Or
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like specific to product by branding?
Both give me one of each. Okay. Product
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branding, make sure your product market
fit first. That's the most important
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thing in general. Yeah, I understand
people. People like what they care
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about what matters to them because
that's product branding marketing.
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Everything is all so yeah, just those
two things. That's what I would say. I
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love it. We get some marketing, we get
some psychology, we get some general
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extra essential and human condition
advice. I love that. Well erin for
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anyone who wants to connect with you,
learn more about you and click up.
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Where can they find you? Where can they
find? Click up, Yeah, click up, click
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00:19:49.130 --> 00:19:54.000
up dot com. Easiest place. Where
everywhere and then myself just get me
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00:19:54.000 --> 00:19:59.230
up on linkedin. That's typically where
I spend my time on social media. I love
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00:19:59.230 --> 00:20:03.950
it. Well thank you so much for joining
me on GDP growth. Thanks Olivia
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is the decision maker for your product
or service of B two B marketer. Are you
305
00:20:09.860 --> 00:20:14.070
looking to reach those buyers through
the medium of podcasting? Considered
306
00:20:14.070 --> 00:20:19.290
becoming a co host of GDP growth. This
show is consistently ranked as a top
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00:20:19.290 --> 00:20:23.450
100 podcast in the marketing category
of apple podcasts And the show gets
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00:20:23.450 --> 00:20:29.020
more than 130,000 downloads each month.
We've already done the work of building
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00:20:29.020 --> 00:20:33.050
the audience so you can focus on
delivering incredible content to our
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00:20:33.050 --> 00:20:37.270
listeners. If you're interested email
Logan at sweet fish media dot com