Transcript
WEBVTT
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All Right, here we are,
the epic takes mixtape. You were in
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for a treat today and it's been
an absolute pleasure and privilege for me to
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host ninety nine episodes of the customer
experience podcast. This is episode one hundred.
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It's also episode seventy four of the
CX series on be tob growth.
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My name is Ethan Butte. I
host the customer experience podcast. I host
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the CX series on B Tob Growth. I'm chief of angelist at bombomb and
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coauthor of the Book Rehumanize Your Business. Now, the goal of the customer
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experience podcast has been to explore how
sales, marketing and customer success leaders create
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internal alignment, achieved desired outcomes together
and exceed customer expectations in a personal and
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human way. How do we do
this better together in service of our customers
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every day? And we've had so
many great guests, so many valuable conversations.
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A huge thank you to every guest
who has made it to this first
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milestone, divisible by one hundred,
episode one hundred. Also a quick thank
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you to Logan Lyles, James Carberry, Allison Leech, Sarah Garner and the
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team at sweet fish media. who
help with this podcast. Thank you to
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the entire team at bombomb, so
supportive, so encouraging, so excited at
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the learning and grow with through these
conversations. A special shout out to Darren
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Dawson and Steve Passinelli for their very
early feedback and advocacy of the podcast,
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as well as Vivian Lopez, who
brings this show to life every week at
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Bombombcom. Slash podcast and thank you. Thank you so much for listening,
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whether this is your first episode or
your hundredth episode with me on this show.
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You, of course, are the
reason we put this together. Thank
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you for engaging on social media.
Thank you for subscribing, rating and reviewing
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the podcast in your favorite player.
If you have not done so, that
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would be amazing. Go Subscribe,
rate and review the customer experience podcast.
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And thank you. For those who've
reached out directly. I welcome your direct
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communication by email at Ethan at Bombombcom
or on Linkedin you can connect with me.
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I'm pretty sure I'm still the only
Ethan, but that's etch an beute
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on Linkedin and what I've decided to
do here for episode one hundred is an
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epic takes mixtape. So what we
do is cut short video clips from every
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episode and then we use them in
social media posts and in blog post at
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Bombmbcom podcast, and I watched all
of them back and selected ten specific clips
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for you here. And what I
was looking for is something transcendent to the
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Daytoday, something beyond normal operations.
Again, tons of great guests and valuable
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conversations about how to create and deliver
better experiences for our customers. But some
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of these moments just go beyond the
day to day and so they're a little
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bit transcendent, they're a little bit
epic. So you'll hear consistent themes here
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about being a better human as a
means to creating and delivering a better employee
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experience and a better customer experience.
And like a mixtape, I was intentional
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here about their sequencing and of course
I had to leave out a ton of
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great songs and bands or great takes
and guests in this context. So you're
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about to hear from Joey Coleman,
author of never lose a customer again,
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David cancel, founder and CEO of
drift leave, Iris, vp of northwest
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field operations at Dutch Bros Coffee,
Paula Hayes, founder, president and CEO
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of Humo are cosmetics, Matt Sweezy, director of market strategy at Sales Force,
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Gil Cohen, founder of employee experience
design, Rachel Ostrander, director of
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runner experience at Brooks running, Sang
Grum Vagere, cofounder and chief of angelistic
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terminus, among many other roles,
Darren Dawson, Co founder and president at
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bombomb and Todd Hackenberry, a sales
consultant, advisor and coach at tapline results
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and Co author of Inbound Organization,
a book I highly recommend to you as
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a listener of this podcast, with
respect and appreciation for every guest we've hosted
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and for every listener of any episode. Here is episode one hundred of the
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customer experience podcast. The epic takes
mixtape. First up we've got Joey Coleman,
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and again he wrote a fantastic book
called never lose a customer again.
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This clip comes from Episode Fifteen,
which we titled You have one hundred days
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to create or lose a lifelong customer. Itam up here with a quote from
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his own book and he reacts in
an epic way. You wrote a line
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toward the end of the book and
it made me it jumped off the page
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to me and it made me think. Well, it reminded me of how
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I think about some of the work
that I'm doing every day and what gets
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me really excited and he keeps me
coming back as excited as I was seven
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years ago, and it's this remarkable
customer experiences have the potential to create a
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happier world. That this work.
It's not just about providing satisfied employees,
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although that is part of making a
happier world. It's not just about making
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happier customers, although that's part of
a happier world. It's not just about
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hitting your financial targets, which is
also part of a happier world for you
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and whoever you report up to and
whoever that person reports out to. Why
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did you take it to such a
high level and what did you mean in
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that statement, because it feels really
big to me and aspirational and it has
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gotten me all it up. Why? I appreciate that, because that was
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the intention with which it was written, and I will tell you that some
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of the people that read the book
in advance pushed back on it a little
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and we're like Joey, you're getting
a little Hoogie Poja. You've been really
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tactical, you've been strategic, you've
been given US Kate studies how to do
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questions, and now at the end
you're going to get all soft and fluffy.
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Why is that? Why else are
we here? Why else do we
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get up in the morning? Why
do we choose to leave the people we
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love the most, our spouse or
significant others, are children, are friends,
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and go to an office or log
on to work and do something all
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day, every day? If not
to improve the planet, if not to
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improve our place in the planet,
our friends place in the planet, our
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clients place in the planet, are
Co Workers Place in the planet? I
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really believe that it has the opportunity
to make for a happier planet. And
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here's whine. It's not just a
soft statement. You hinted at it before.
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We live in an era where,
if we look at a technology analysis,
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we are more connected than in any
other time in human history. I've
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had the opportunity in the last two
weeks to literally fly to the other side
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of the world and meet people who
I had never met other than through Linkedin.
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I've had the opportunity to jet back
and forth here, there and everywhere,
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to do zoom calls, skype calls, connect with all kinds of people
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who I've never met and never will
meet. And yet, if you look
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at what the psychologist and the psychiatrist
are saying in the social scientist, we
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have never had a time in human
history where humans felt more disconnected, alone,
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vulnerable, unheard. And so I
think there is an opportunity, by
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creating remarkable experiences, to have our
fellow humans feel even for a moment that
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they matter, to have them experience
something unexpected that says, even though we've
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never met, even though you just
purchased something from me, it would normally
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be seen as a transactional interaction,
I'm going to do my best to make
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a smile, to make you laugh, to make you feel like you matter.
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That, I think, is a
huge, big audacious goal that is
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actually really easily attained on a case
by case, person by person basis.
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There is an opportunity, by creating
remarkable experiences, to have our fellow humans
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feel even for a moment that they
matter. So foundational to being a good
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human into creating a better customer experience
and that feeling that we leave people with
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is something that David cancel and I
talked about at length on episode nineteen.
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Why customer experience is the only differentiator
left. Of course, he's a multiple
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time founder and most recently founder and
CEO at drift and in this short take
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he makes the argument that all that
we are is how we make people feel.
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Here he is. I think that
is the core of it. That's
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exactly it. I think you nailed
it and I think we have over complicated
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things. We have, and that's
what we do as humans. We're very
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complicated things. We want to make
things more rational and a logical than they
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are, but at the end of
the day it is how you pay make
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people feel, and that's all that
we can do on this planet is how
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do we make other those people around
us, how do we make them feel,
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and how do those people around us
make us feel? That is it,
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that is all that we are and
and I think we're coming back to
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that. So we're I think we're
coming full circle into that because now again,
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if you're listening to this, all
of your needs are pretty much met.
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You know, it's it's nuance at
this point and now it's back to
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the original concept, which is simple
but it's not easy to live, which
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is like it's all about the experiences
and how do I want to make people
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feel around me? How do I
want my product to make them feel?
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And that is what people value.
So value creation is intimately and inseparably connected
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to the way that we make people
feel. NEXT UP IS LEVI IRIS from
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Dutch Bros Coffee, and they have
built a tremendous culture. They have raving
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fans. This comes from episode thirty
nine. Company culture as your competitive edge,
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and so this how we make people
feel, element is brought to life
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in this conversation in a transcendent way, and it's all based in your core
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and in your purpose. Like David
leave talks about keeping it simple, avoiding
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distractions, specifically finding peace in the
simplicity of your mission. First got to
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start out. You didn't know what
that thing is. I think a lot
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of people think I know what it
is, or they start out with these
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with core values as they've Grad that
they believe are going to be the guard
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rails for where they want to take
their business. But they you have to
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know what it is, you have
to dedicate to it daily and the greatest
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killer, I think, they'll pull
you away as distraction. So I believe
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that there's this idea that you have
to constantly be challenging who you are and
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what you're about or trying what the
world is trying, in an effort to
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be more successful. And like anything, I mean you talk to Ol guys
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and is it you want to be
successful? Keep doing the same thing,
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just dedicate to it longer term.
You know, don't give up on what
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you're doing. Is Good, and
so I'd say not. It is guard
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against it, from distraction and find
peace in the simplicity of your mission.
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Then we will complicate things because our
core isn't flashy or or seemingly profound.
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But there's beauty in focusing on your
fundamentals every single day. I've so this
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is before it from our speech.
Is the only difference between a phenom and
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a beginner is that the phoenom understand
the fundamentals better. Everything breaks down to
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a couple symbol moves and if you
do them perfectly over time, consistently,
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then you then you can master that
thing. I think when you start to
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layer in a hundred other moves,
which is I mean you can traise that
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now with social media marketed all this
analytics, all this stuff. It's fantastic
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and you should letters whatever information of
access to. However, don't get distracted
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from what your core is. I
think you realize that. I can't.
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I can't speak when we realized that
we had to protected. But you realize
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you have to protect things once you
smell a threat to it, and that's
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generally in the form of a distraction
or an entitlement mindset, a any of
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those things, and and it will
stir up in your gut that there's something
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that could potentially harmless thing and not
if it's real and it's it's grounded in
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those human things. That's why I
love your t sure rehumanize. I think
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it's so beautiful. If you recorded
around it than those human things, you
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honoring our human beings. It will
start something your soul that demands that you
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stand up against the things of threat. It's from the outside and from the
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inside, and I think the way
you had against that is, again,
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you know you're about. You find
people who are who come stop with a
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similar mindset, on a similar way, when care about people in a similar
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way, and then you just consider
the remind each other and all each other
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accountable. We start to beer off. Your language is it was a certain
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direction where it's not serving that cause, of that core or honoring your core,
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honoring your purpose, honoring other human
beings, requires vigilance and discipline.
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You have to protect it and you
have to show up every single day to
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execute on it. This theme also
came up when I talked with Paula Hayes,
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founder, president and CEO of Hum
know are cosmetics. We talked on
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episode twenty three, which we titled
Showing Up Authentically to honor your customer promise,
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and in this Clip Paula makes two
key points. The first is that
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we have to have the discipline to
show up every day, to listen every
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day and to deliver every single day. The second is that we cannot make
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exceptions. There are nonnegotiables and how
we treat our customers. This is that
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patient vigilance and discipline that's required to
consistently deliver an excellent experience for our customers.
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Here's Paula. I as having a
conversation with one of my staff members
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earlier because I feel like the longer
we go along, I can identify things
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that have happened over the years that
I know I've led to our success here
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and there are things that I think
we can't take our eyes off of,
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and one of them is just having
the discipline to do this stuff every single
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day. It seems easy to say, yeah, we've got our customer experience
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dialed in, but it's another thing
to execute it every day, to listen
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every day and to respond every day
and to not take that for granted.
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So there are things like that that
I just tell my team we can't take,
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we can't take for granted. I
also think, you know, I'm
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I'm my staff would tell you I'm. I'm really cool. I don't micromanage,
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but I am one of those one
of those people that I really believe
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that it's important for us to not
have a lot of exceptions. Right because
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when we make exceptions, or I'll
get to that tomorrow, or, Oh,
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you know, I'll a person's bought
from US three or four times and
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they know us by now. We
don't need to respond the same way.
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But I feel like when you make
those kinds of exceptions, those exceptions start
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to corrode away and they ultimately become
the rules over time, I'm and then
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you're moving further further away from delivering
on that promise. So I just work
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really hard to make sure we stay
discipline and what we do, that we
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always keep our customers at the center
of decisions that we make and new products
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or new retellers, that they are
always at the center of that, and
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that we've got a couple things around
how we treat them that better nonnegotiables,
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and I feel like as long as
we do that, will be making decisions
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with them in mind, will continue
to look at the opportunities that come our
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way and ultimately, as I said
kind as we were talking about that whole
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presentation I gave earlier on Scaling,
that will be bringing them along along for
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the right as well. We've got
a couple things around how we treat customers
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that are non negotiables. Again,
it's about how we make people feel and
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having the discipline to be consistent about
it, to put humans first. By
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the way, if you're enjoying this
episode, you can see all of these
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clips and some others that didn't make
it into this episode by visiting Bombombcom podcast.
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I talked with Matt sweezy about a
human centered approach on episode sixty of
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the PODCAST. We titled It as
he titled His Book The Context Marketing Revolution.
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In our conversation I brought up several
of the great books that he cited
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in his own book, which I
recommend. I also recommend his podcast series
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the electronic propaganda society, and he
had a great take on the book that
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we both enjoyed. Most EF Schumacher's
smallest beautiful. Here's Matt talking about humanity
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and a human centered approach to our
lives and to our businesses. If I
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could just take a second to talk
about what you said was your favorite and
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my favorite, which is ef Hu
mocker smallest beautiful. So pretty much a
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theme through the majority of my favorite
books. It's this constant theme of humanity.
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Ef Shu mocker talks about you know, and there's lots of quotes I
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use, and one is that,
you know, industry is, you know,
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so great and it but it's so
inefficient to a degree that we don't
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really realize it's inefficiency. Hence we
just let it continue being inefficient. Right.
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But if we start to look at
these things and say, all right,
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if we put humans at the center
of everything, right, if we
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put humans at the center of our
business, right, if you put humans
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at the center of what marketing should
be. We put humans in the center
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of Economics, we see a very
different approach and on that. And if
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you haven't read the book, all
that autist facts the island, I would
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say make sure you read auto stuck
to the island. It's not a marketing
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book. It's totally a book about
humanity and about you know what, if
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we thought about living in a different
way. But I think that's the my
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favorite theme through all those books is
just a challenge and I just can't I
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can't say enough about Hue mocker theories
of you know what, if we thought
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about economics, not is the highest
financial return, which is the highest stakeholder
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theory return, which is essentially he
talks about way before stakeholder theory became a
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thing. And that's then it leads
you in the purpose driven business, purpose
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of the marketing. I do believe
purpose is a massive, powerful force in
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all of our marketing in the future
must have an element of purpose in it.
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I'm just because it focuses us on
conversations past our product. I'm so
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it allows us to have a more
human relationship, a more honest relationship,
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pass just the product, with our
with our audience, when our market place,
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if we put humans at the center
of everything, we see a very
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different approach. To put humans at
the center of everything is to care,
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and when I talked with Gil Cohen, founder of employee experience design, he
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said you can have raving fans by
just caring, by caring about what the
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other person is going through and then
making decisions accordingly. We were talking about
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candidates for open positions who don't get
the job but still appreciate your organization anyway.
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This clip comes from episode eighty employee
experience design. How, why and
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where to begin? And Gil starts
this epic take by defining the words sounder,
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which is a neologism, a recently
coined word or expression, and I
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think sounder is one worth knowing.
There's a newer word that I learned a
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few years back. It's become one
of my favorite words, which which is
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Saunder, which is the idea that
the recognition that every other person who we
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walk by has an inner working in
an inner life that's as complex and dynamic
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as our own. They have their
own hopes and dreams and that's true for
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every person we walk by, every
time we drive, when there's a light
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on in the window. There's a
story there, and so by the recognition
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that the organization isn't the protagonist of
the story, but that everybody's the protagonist
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of their own story in by including
that into your decision making Lens, you're
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able to create an experience that flows
more effectively that, even when you're told
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know at the end you appreciate it. I've known people that have been raving
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fans of organizations that have been denied
from working there because they appreciated the way
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they were treated and they understood why
they didn't get a job there. So
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it's so powerful when you can have
raving fans from the ones who didn't get
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it, but just caring, and
it goes back again, by just caring,
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by caring about what the other person
is going through and then making decisions
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accordingly so that there's overlap as opposed
to just making decision. This is what
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the organization wants to we're going to
put you through seven layers of interviews.
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Some of them will have ten people
in an interview. We're going to ask
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you to do two weeks of free
prospecting for us and then we're going to
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wonder why you have no interest in
our hiring process. I hope you made
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a note about sound or obviously,
empathy is another word that comes to mind
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and it has so many implications for
how we operate, how we treat our
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employees and how our employees treat our
customers. Next up is Rachel Ostrander,
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director of runner experience at Brooks running. I'm a huge fan of Brooks and
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reached out to Rachel early on.
This clip comes from episode seven Superior Customer
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Experience. Starts before there's a customer
and what she's offering. Here's a piece
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of career advice that she got and
it really is this simple be nice and
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do the right thing for the customer. Be Nice and let them know you
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care. Be Nice with a level
of intention, and she explains exactly why
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we should take that approach. I
did my kind of call center life.
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Started in banks and I just moved
into a role where I was going to
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be taking escalated calls, kind of
at at a management level, not managing
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actually actual people, but taking escalate
to calls, and I said what,
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what do you want me to do? What you know? How do I
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decide whether I say yes or no
or what I do? And My boss
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at that time said be nice and
do the right thing for the customer,
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and I think I wish it hadn't
taken quite so long to know unequivocally that
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that was the right answer, but
it is. Every single time I've done
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that, even though it feels like
the more expensive choice, it is always,
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always, always successful. We always
improve our service and it always cost
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less money in the end and then
revenues go up. Because I do not
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have a name, refer to this
quote. It is not me. If
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you want to know where a customer
or where company as, look at their
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sales. If you want to know
where they're going to be, look at
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their service. I believe in that
and my my entire career has reinforced that
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great quote there at the end.
If you want to know where a company
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is, look at their sales.
If you want to know where they're going
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to be, look at their service. Some of the themes here so far
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on the epic takes mixtape are obviously
a human centered approach. The discipline to
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show up and do it every day
and to do it with intention and intentionality
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is something that's become very important to
saying. Room Vagre, cofounder and Chief
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Evangelistic Terminus, author of two books, including ABM, is be to be
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host of flip my funnel at daily
podcast with so many more episodes than this
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podcast has, episode one hundred and
saying room's visited US twice. This clip
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comes from the very end of episode
eighty four. Ten rules for building a
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category and building a community, and
saying room gives us a caution that can
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benefit us in our personal life as
well as our professional life. Being intentional
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is way more important than being brilliant. So I'll say that again because it
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took me a while to do really
receive in myself. So so for those
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who one of those up who are
a a great people like you, might
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need need to listen again, because
BNC get it. Being intentional is way
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more important than brilliant, being brilliant. What I mean by that is that,
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look, you may have the greatest, foolest idea in the world,
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and so many people have it every
day. Like people have talked about having
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that. They have the idea of
Huber, they had the idea of,
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like, you know, drones,
they had the idea of all these phrase
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crazy stuff right, but it doesn't
really matter, because what matter, says
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the few people who actually get intentionally
enough, to focus enough to do that,
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and that's the difference between everybody else
and that one percent. So I've
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just started being more intentional about how
I'm leaving my family, being part of
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my family, port of my team, port of my community, part of
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my company, and I'm just realizing
that it's important to be intentional. It's
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important to take a pause every so
often revaluate what's going on and we think
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can re imagine, because you may
have the best idea, best bet,
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you know, best thoughts around everything, but if you're not intentional, if
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you're not writing the thing you notes, if you're not bringing customer in the
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Office of people can imagine, if
you're not intentional about the things that actually
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do matter to you and the organization
to grow or yourself to grow, you
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don't miss out on it and it's
a wor the making work worth it,
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making life worth it. Such a
great take there from saying room, and
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one of the implied messages there that
I really really liked was this biased toward
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action. It is not enough to
have the idea, you have to actually
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act on it. And in this
next clip with my longtime friend and team
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member, the cofounder of Bombomb,
Darren Dawson, from back on episode eleven,
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rehumanizing business and the world with better
communication. You'll hear the themes of
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intention and action, taking the next
right step, doing the next thing that's
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right in front of us, that
we know we can do, that we
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know we should do, something that
will benefit our fellow human beings. He's
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talking here about the dehumanized people among
us and how and why we can rehumanize
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those people. Listen to, by
the way, for his go at buying
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a ranch, which I take as
a Standin for buying a Lamborghini or a
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yacht or a fourth home. Those
are all perfectly fine things to do.
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It's perfectly within your right to do
them if you can, but I'm not
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so sure that they'll be a satisfying
long term as some of the things that
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Darren talks about here. To rehumize
a planet. We want to rehumanize a
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people that are dehumanized. We want
to use bombomb, the the thing that's
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rehumanize her communication, as a way, as a vehicle to do that,
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and so what we try and do
is invest in nonprofits or in people are
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that are attempting to rehumanize people that
are being the humanized in places like,
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you know, Africa, where they
don't have food, and there spaces in
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America they and food locally. We
do it with a couple organizations with homelessness,
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with families that are on the streets
that are homeless, also with women
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who can't receive healthcare. We they
provide free health care and to me,
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if you can't get health care,
you're deep being humanized. I mean,
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at this point we should be all
of health care, but we could either
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complain or we can literally change it
in your backyard, and we found a
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plight way to do that. And
so for us, that is how we
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can help rehumanize people. And we
have a problem with slavery in this world
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right now. I don't think a
lot of people honestly know about that,
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but people are being more enslaved in
this world than they ever have been.
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Sex trafficked, human traffick game.
Let's change that. Or we could buy
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a ranch like I would rather choose
the corner and trying to make down the
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universe by recumanizing these people. If
you've ever met someone that has been in
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these paths and then has been rehumanized, that has a job and has a
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home now and that life is gone. You will want to do that,
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and so I want in and we
try and do this. That's why you're
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answering the form of bombomb. That's
why I wants to be pumped. The
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answer that ticket. Yeah, make
that sales call, because we're trying to
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do something different. Not only does
our technology help people be better facetoface and
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build that human relationship, the human
connection, but we're going to change the
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planet one thing at a time.
I'm big. My thing is to do
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the next right thing and we're just
tackle what we can. I'm going to
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try and recognize the planet and we're
going to do our best to do it.
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And hold me accountable. Hold me
accountable. It's something we should demand
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of ourselves, of our team members, of our customers and of our community.
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It is the foundation for Integrity,
consistency and word indeed, and the
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openness and humility to take feedback into
be held accountable when there's a gap between
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those. A great take from Darren
and a great set up for the ten
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and final clip. Here on episode
one hundred of the customer experience podcast,
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the epic takes mixtape. This one
comes from episode seventy six. When customer
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experience becomes an existential experience. It
comes from Todd Hockenberry, Co author of
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Inbound Organization, a book I recommend
and that he wrote with Dan tire of
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hub spot, who was my guest
back on episode forty. The biggest transformation
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in prospecting in thirty years, by
the way. That transformation is video messaging
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and video and email. Toward the
end of my conversation with todd, he
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took it to another level with ideas
and values that transcend all of the great
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sales and marketing advice he offered throughout
our conversation about helping customers survive, not
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just thrive. Hence the existential experience
theme here and in this tenth and final
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clip, he talks about winners and
losers and the characteristics of both. He
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talks about people and profits, giving
and taking. Here's an epic take from
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Todd hackinberry. If tapline results,
if you're the leader of a business or
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your league, of a group or
division or even a team, are you
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there for yourself or you're there for
your ego? Are you there for your
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own monetary game and you there for
your own career? Are you there for
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whatever selfish reason you can think of, or you there to contribute to other
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people, and I think this is
just a fundamental human thing. Right there's
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givers and takers, and the the
givers will win, the takers will be
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found out. And in the world
that the were living in now and the
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world that we're moving forward to,
the people that are that care about others
404
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first, that put others ahead of
themselves. These are not new ideas.
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00:31:11.730 --> 00:31:15.730
He think. These go way back, and the people that think of others
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00:31:15.849 --> 00:31:19.119
first and put the success success of
other people first will be the ones that
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00:31:19.599 --> 00:31:23.039
do well and, frankly, it's
just the right way to live. And
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00:31:23.920 --> 00:31:27.640
again, all the stuff that's going
on right now, I think the mindset
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00:31:27.720 --> 00:31:33.829
of people first over profits. I
mean, you got a profits, I
410
00:31:33.910 --> 00:31:37.109
know, I get it, but
there's a time and there's a place and
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00:31:37.190 --> 00:31:41.390
there's a way to grow business in
a way that also grows people and is
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00:31:44.349 --> 00:31:48.019
helpful to people both inside the company
out, and that's the mindset leaders have
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00:31:48.140 --> 00:31:52.660
to have. And and it's hard
when it's the survival question. Right now
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00:31:52.740 --> 00:31:57.299
it's me versus them, and but
they're surviving in and they're surviving. So
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00:31:57.539 --> 00:32:01.210
I I think you know, I'd
go back to classical literature. This is
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00:32:01.289 --> 00:32:06.930
even marketing stuff right. I'm going
back to without getting too philosophical with you,
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00:32:06.970 --> 00:32:09.130
I'd go back to kind of classic
literature about why we're here. Think
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00:32:09.170 --> 00:32:14.930
about you know what, what what
our purposes here, and very rarely is
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00:32:14.970 --> 00:32:17.880
it going to be to make money. So find that core purpose, tie
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00:32:17.960 --> 00:32:22.240
back into that. People to really
really understand that and live that are going
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00:32:22.279 --> 00:32:23.359
to be the ones that I think
you're going to see the most success.
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00:32:23.920 --> 00:32:29.240
There's a way to grow business in
a way that also grows people. A
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00:32:29.839 --> 00:32:34.069
call for leaders, a call for
people at every level of the organization,
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00:32:34.109 --> 00:32:39.390
a call to action here on the
customer experience podcast. Thank you again so
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00:32:39.509 --> 00:32:45.779
much for joining me for episode one
hundred the epic takes mixtape. I want
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00:32:45.819 --> 00:32:49.980
your feedback on the next one hundred. How are we doing? What do
427
00:32:50.059 --> 00:32:52.859
you like? What do you dislike? What do you wish there was more
428
00:32:52.019 --> 00:32:57.420
of? What are some of your
favorite episodes? What themes or roles or
429
00:32:57.619 --> 00:33:01.329
concepts would you like covered? Reach
out to me. Email me Ethan etch
430
00:33:01.369 --> 00:33:07.609
an at Bombombcom. Hit me up
on Linkedin, Ethan, but last name
431
00:33:07.730 --> 00:33:12.769
spelled beute. Add a note to
the connection request and hit me up in
432
00:33:12.880 --> 00:33:19.240
linkedin messages to check out all these
clips and other epic takes. visit bombombcom
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00:33:19.559 --> 00:33:24.519
slash podcast and if you enjoyed what
you've heard, please visit apple podcasts or
434
00:33:24.599 --> 00:33:29.349
itunes and leave a rating in a
review. It's so helpful to the show.
435
00:33:29.750 --> 00:33:34.789
It changes the way that apple displays
the podcast. We're building a community
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00:33:34.789 --> 00:33:38.349
around building better experiences for customers.
Thank you so much for being a part
437
00:33:38.390 --> 00:33:42.980
of it. Thank you so much
for listening to this episode. Thanks again
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00:33:43.019 --> 00:33:46.859
to to every single guest in the
first one hundred episodes. Here's to a
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00:33:46.900 --> 00:33:52.579
hundred more of the CX series on
BTB growth and the customer experience podcast.
440
00:33:57.450 --> 00:34:00.329
One of the things we've learned about
podcast audience growth is that word of mouth
441
00:34:00.410 --> 00:34:05.410
works. It works really, really
well actually. So if you love this
442
00:34:05.450 --> 00:34:07.489
show, it would be awesome if
you text it a friend to tell them
443
00:34:07.530 --> 00:34:10.760
about it, and if you send
me a text with a screenshot of the
444
00:34:10.800 --> 00:34:15.239
text you sent to your friend,
Meta, I know I'll send you a
445
00:34:15.280 --> 00:34:19.199
copy of my book content based networking, how to instantly connect with anyone.
446
00:34:19.239 --> 00:34:22.760
You want to know my cell phone
numbers. Four hundred seven, four nine
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00:34:22.760 --> 00:34:29.070
hundred three D and three two eight
happy texting. I