Transcript
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Yeah,
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welcome back to BB growth. My name is
James Carberry and I'm joined today by
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dan Sanchez and Nicole bump. Uh Nicole
is the founder of bump inbound and she
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is a content enthusiast and we're gonna
be talking to Nicole today about
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documenting your content strategy.
We're going to get into what actually
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should be documented. We're going to
talk about some of the mistakes that a
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lot of companies make as it relates to
documenting their content strategy and
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Nicole to dive in. Why is content
strategy and making sure it's
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documented something that you are so
passionate about. So I started off,
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well, thank you first of all, thanks
for having me on the show. I appreciate
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it. When I started off my business, I
was mostly just doing content writing
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and that's all well and good when you
get a really good brief from a client
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and they know exactly what they want,
but a lot of people don't have a clear
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idea of what they want, they say, well
I know I need to cover off on this
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topic. Here's a general idea of who I
want to reach. Can you go write
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something for me and you know, sure I
can do that, but it is maybe going to
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hit the mark. It's maybe not. We might
need to go through a ton of rounds of
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revisions because we just don't have
those inputs there. So if you've got
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the foundational inputs ready up front
to inform your marketing, then all of
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your content, your calendar and then
all of your subsequent content. Pieces
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can just flow so much easily and then,
you know that they're much more likely
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to help you hit off on your goals as
well. That makes a lot of sense. So
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Nicole what being in the business of
content, you're probably working with a
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variety of different customers clients.
What are some of the biggest mistakes
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that you see companies making as it
relates to documenting their content
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strategy? Well, I'd say a lot of the
biggest mistake is that a lot of people
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just aren't doing it at all. I mean, I
think most of us know that we should, I
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mean Content Marketing Institute puts
out that to be research report every
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year, right? That shows how important
it is and how much more successful you
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are if you've got one. But people just
still don't do it. And I, you know,
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I've got a few thoughts on why. I mean
there's no one right way to do a
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content strategy. So I think that
people can't get paralyzed with just
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not knowing how to do it and what
should be in there. And then it can
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also be a little bit, it can be a
little bit time intensive if you're
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going to put a lot of work into it. So
that's why I think people just aren't
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doing it period. But then some of the
other mistakes, I notice one of them
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being just not enough insight on the
audience. It's not the same as an ideal
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customer profile, right? Like you might
know, okay, I'm targeting manufacturers
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and this size and I want to hit the VP
of marketing or, you know, whatever
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your your audiences, but you need more
than that in your audience for content
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strategy, you really need to have some
actionable insights that tell you what
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they want to hear about as it relates
to what you're offering and thats a big
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area that I see people coming up short
right now. How do you go about? Is it
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just a matter of as a marketer getting
on the phone and talking to customers
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to extract that? Yeah, I would say that
if you don't already have some good
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personas with actionable information
from your wider marketing efforts, that
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that is the best way to go about doing
it. Just get on the phone with a few of
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your prospects, or your customers sales
can sometimes be a little protective of
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them, but, you know, bring them in the
loop if you have to uh and if you
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absolutely can't get on the phone with
someone for some reason, just find
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another way to really try to see the
world through their eyes a little
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better. So, it was david ogilvy that
provided some really great advice about,
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like, read the stuff they're reading.
Uh check out their trade publications,
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check out the forums and groups that
they're in online. I mean, I get a lot
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of information for my own stuff from
being in the D GMG group, date their
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hearts group. Those are all people that
could be clients of mine, it's some
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stage of the game. So I love just
listening to their conversations, you
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know, so um just you need to figure out
how to better understand their day to
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day and what they're going through and
their challenges as it relates to what
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you offer. That makes a lot of sense.
So my last question for you, Nicole,
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before I handed over to dan is around
the specifics of what actually needs
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you alluded to a couple of things, but
what actually needs to be included in
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that documented content strategy. Yeah,
so I can hit off on this at a really
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high level and then if anybody wants to
dive into something specific, got some
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tips and things written down. So the
first thing really is that the why, why
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are you creating content in the first
place? And that should definitely
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ladder up to what you're trying to
accomplish and marketing and ultimately
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in your business at large, um to help
you meet business objectives, if you
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don't know why you're creating content,
you probably shouldn't be doing it
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audience insights. I already mentioned
a little bit about this and it's
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arguably the most important part is
having those actionable audience
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nuggets um, from there. I also like to
figure out what some of the key word
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opportunities are. So most people when
they're doing content do have some sort
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of organic goals associated with it. If
you don't, if you're really just using
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it for, you know, sales enablement or
something like that, then maybe this
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doesn't belong there for you. But I
find that most people would, would like
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to see where they can optimize for
search. And then another thing actually
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that I see people confused about a
little bit is your content mission
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statement. So really, what is your
unique value? So outside of your
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products and services, what do you want
to offer to people through your content?
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That's different than what they can get
somewhere else? It's really important
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to define who you want to be in that
way through your content. Um and then
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you can use that mission statement to
really um run everything by. So you
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have a question. Well, should I be
doing X? Well, does it fit with your
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mission statement? Okay. You're just
about to share some of them from Andy.
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But I was going to ask Nicole, do you
have any examples of brands that have
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really nailed it with that mission
statement? That's a good question. I
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don't um I don't have anything off the
top of my head about someone that's
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nailed it, but I was going to share an
example of one that I'm working on
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right now for a client. They're in the
quality quality management space, they
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have a SAS solution and right now
they're, they're blog just says, you
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know, like news and perspective on
quality, you know, like that, that's
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not really a mission. So what I'm, what
I'm helping or suggesting that they
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move to is something more along the
lines of, you know, we are where you
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can wear quality champions can come to
learn how to transform their quality
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organization from a cost center to a
profit center. So that's something
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they're really passionate about and
their whole product helps people do
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that. But now they can also teach
people about that through their content.
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And as, as a reader or somebody that
shows up on their site, I know exactly
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what I'm getting in, the value that I'm
going to get from it while I'm there.
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So the content mission is really about
defining who you're creating content
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for what they're going to get from it
and why that is a benefit for them. And
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that helps you align all your marketing
around that. What so beyond beyond the
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content mission, what comes next and
that documented content strategy? Yeah.
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So once you have those things like your
goals, your audience insights, you've
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got some keyword opportunities, You
have your content mission, it starts to
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look really a lot more clear what you
should be producing for your content.
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So this is where you start actually
outlining at a high level what you want
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to produce, like what sort of content
initiatives, what sort of content types,
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maybe some pillar topics are going to
help you start to serve that audience
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in those ways to help you reach your
goals. And then the final piece,
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arguably the final pieces how you going
to distribute it. Right? So a lot of
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people forget this part to instill this
mentality. If you build it, they will
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come and that's just not usually the
case with content, unless you've got a
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giant audience already waiting, most of
us don't. Uh so you really do need to
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figure out how you're going to get it
out there, whether that's through some
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owned channels, possibly with some paid
distribution as well. So I guess one
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thing I attack on that I'm still trying
to work through and it's really just
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very different with everybody that was
governance as well. Um it's kind of a
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big, you know, annoying kind of a word,
but you just think about like what,
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what resources and processes do you
need to actually execute on this stuff.
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There was a good conversation, I think
it was in the D GMG group the other day
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about I really am having trouble. I
want to do this podcast, but I really
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need my subject matter experts and
they're too busy and I can't get them
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and work with me. Well, if your subject
matter experts are not bought in, they
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don't have time to work with you, then
you need to find another way to do it
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or find another approach right? You
need to have the right resources on
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board or you're never going to be able
to execute on your strategy. Fantastic
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point. I would also argue that I was
not a subject matter expert at all in
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the area of B two B marketing. When we
first started GDP Growth, I just
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started interviewing B two B marketing
practitioners who also happened to be
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our buyers and I just started asking
them questions out of curiosity. And I
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remember talking to Anthony Canada, he
was the CMO of gain site at the time
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and I had no idea what he was talking
about when he kept talking about
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building a category. It just went
completely over my head but was
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fortunately able to win it and kind of
curiously asked question enough
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questions to be able to move the
interview along. But to that point I I
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think so many people get and B two B
marketing isn't necessarily a technical
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skill so there might be instances where
it's much harder than the road that I
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had that I had to pave whenever I was
first starting to be to be growth. But
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that's a that's a great point. Nicole
dan, what are your thoughts around what
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Nicole just shared? I just want to
start off with the fact that I used to
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be like long ago, the person that's not
plans were stupid because nobody read
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them and things change too fast. And
then I started running into problems,
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right? There's problems when you don't
have a plan, when you actually don't
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document things and write them down
usually because you're winging it, you
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don't even know what the document which
leads to less predictability in your
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outcomes and generally you're operating
under massive assumptions that
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everybody even understands where you're
trying to get to in the long term, both
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your employees and your senior leaders
and your peers, Like nobody really even
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knows exactly what the end goal looks
like. So I become a big fan of planning
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from business plans to marketing plans
shoot a week ago, we did like a whole
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episode on just podcast marketing plans.
So I'm a huge fan of this Nicole and
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some of the things you brought up
already. I'm like I don't have that
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part of my content plants. I kind of
just pull it all out from my marketing
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plan. I don't have them necessarily. I
have an S. E. O. Plan and a podcast
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plan, but I don't have a holistic
content marketing plan that kind of
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ties everything together. And so I have
a few pieces missing. So it's been
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insightful. It helps. It's hard.
They're hard. They're I think people
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don't think to write them because they
don't think about the benefits of them.
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Um so they're undersold. They just
seemed like busy work that nobody reads
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and I have had enough of the pain yet.
I don't know. But I found it to be
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massively helpful, especially when you
can remove yourself from a situation,
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because you can just refer to the plan
all the time. Yeah. You know, it's
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something to that. It don't just create
it and let it sit there, right? Like
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revisit this, at least I would say a
recorder. So the way I like to
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recommend people use these as you
create your content strategy. And then
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once this is done, it flows so easily
into your editorial plan, which I
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realize some people think of these
things interchangeably and they're
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really not right? So, the way I
consider an editorial plan is the what
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you're going to produce and win. So you
you may have defined your pillar
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content and your strategy, your pillar
topics now. What are you gonna create
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around each of those pillars? You know
what you're working title? What's your
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primary keyword? What's your, you know,
persona you're hitting? When are you
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going to publish it? So that's your
editorial calendar and it flows so much
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more easily if you've got the
foundational elements in peace before
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it, right, you're always trying to come
up with ideas and whatnot for what to
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write. But if you've got the content
strategy be done, it's easier. And then,
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so if you use that strategy to create
your calendar, probably are living in
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your calendar pretty often updating at
least, you know, monthly, every quarter.
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Go back to your strategy and look at
this and say, OK, what has worked? What
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hasn't worked? What metrics do we maybe
need to adjust? What, what do we need
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to adjust a little bit as we move
forward into the next quarter and
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adjust our next calendar? Or create our
next calendar as a marketer, you're
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probably brainstorming outside the box
ideas to engage your prospects and
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customers working remotely. And you've
probably thought about sending them
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direct mail to break through the zoom
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io slash growth. Absolutely. I kind of
think of it as like a playbook or even
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the whole marketing department is like
an engine, right? An engine. An engine
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needs to be consistent so that you can
have consistent growth, right? If you
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don't have it documented. So that is
performing in the same way every time.
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And how do you know how to tweak things
in order to make, bring consistent
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growth and the documents? One part of
that that piece question I have for you
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is um how do you, when it comes to
dealing with the document? How do you
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deal with? Like I find that I'm
constantly bombarded with like just new
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ideas deviations from the plan and just
opportunities mostly. How do you
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account for that in your marketing plan?
That's a good question. Well, I'm not
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always included on the execution of
these plants, but I guess what I would
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recommend in this case is that you
check your idea or your opportunity
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against that content mission, Right?
Like does it have the opportunity to
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help us be more of what we said, we'd
be for our audiences. If not, then
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maybe you scratch it. If it does, then
I guess you're gonna have to look at
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your your priorities. Do you have the
budget and the resources human and
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otherwise to execute on something in
addition to what's already planned? If
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you do great, I mean give it go and
just make sure you measure it and see
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how it goes. But if you don't, then
you're going to have to prioritize it
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over something else. So that's I guess
where all the metrics come in, right?
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You can say, okay, well this isn't
working that well, maybe we could pause
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it for a couple months and try
something new
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when you're first building plans. Do
you often build in like how to balance
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the objectives? I find that sometimes
I'm trying to achieve too much with a
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single piece of content. So how do you
go about documented in such a way that
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you have objectives assigned to the
types of content that you're producing,
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interesting? Um, so the way I typically
think about it is that you want to make
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sure that you're covering off on these
primary pain points of your audience,
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right? At least as you can serve them
and then think about it in the lens of
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the buyer's journey as well. Right, So
no one piece of content is typically
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going to achieve your goals. I mean, it
could help you get there if you're
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looking for conversions. A really great
piece of content might get you a bunch
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of conversions, but it's not your
content program, right? Um, if you want
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to eventually that will run out of legs
and you'll need something else. So I
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think about um okay, what are, what are
people going to need from, from each
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stage of? I've never heard of you
before, I don't even know what the
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challenges that you're saying I'm
having too. Okay, I am kind of familiar
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that I might need something. What what
kind of options are there out there to,
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you know, the buyer's journey? And if
you can create content at each stage of
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that journey and then create clear
paths through it. Right? So it's easy
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for people to find logical next content,
then it all works together as a whole
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program rather than just overly relying
on one piece. Is that the question? I
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think so. I have a follow up question
is do you, I'm almost wondering, do you
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create a document that essentially
informs the direction of the content?
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Or do you create a planning document of
like these are the gaps essentially
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that we have. Like, you might look at
if you're going to craft it to the
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journey, you might say like, oh, here's,
here's the gaps we have in top of the
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funnel, middle of the funnel and bottom
of the funnel, even just based on the
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five most asked questions at each part
of the funnel, and we don't have a
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piece of content that addresses each
one of those questions. And then do you,
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and then go create backfill it? Or do
you just kind of create the strategic
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document that kind of gives the general
overall direction that we're going?
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Yeah, I think it's a combination of
both. So if you start with the overall
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strategic direction, then you can look
at, you know, Yes, you maybe have gaps
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in the buyer's journey, but what are
your goals first? So if you're really
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struggling with getting people to enter
your journey, then it doesn't really
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make sense to start on your mid to
lower funnel Nicole. I want to go back
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to the mission that you mentioned
earlier. It's something that I've been
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thinking a lot about just with me to be
growth. We started the show with our
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premise being that we talked to B two B
marketing practitioners, not authors
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and consultants and thought leaders and
people that have great content, but are
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there not necessarily in the house B
two B marketers? And so that was our,
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that was our premise. We're starting to
shift or this this year with Dan at the
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helm of GDP growth, we've started to
shift that a little bit to say every
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other month, we're now doing a deep
dive on a specific B2B marketing
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discipline. So last month we did
account based marketing next month,
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we're doing demand shin, but it still
feels like where that's uh to me seems
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like a solid premise. I don't feel like
we necessarily have articulated a
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compelling mission for me to be growth
that can get people excited at a deeper
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level beyond just like that, you know
who we're talking to or the types of
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content we're sharing if you were on
our team and helping us think through
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like what a compelling mission could be.
Like how would you try to guide the
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conversation well? So I don't, I know a
ton about your your efforts, but from
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what I do know, I see the value as this
is where people were we to be,
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marketers come to learn almost best
practices from their peers, which isn't
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necessarily something you just
articulated, but it's it's what I find
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interesting about this show, right?
Like you might not be a huge thought
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leader in the space, but you still have
learned some cool stuff that other
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people might like to try out, and
that's where I find value and listening
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to these sorts of interviews. So I
guess I go back and ask you like,
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really, who do you want to be? Who do
you want, what you want this podcast to
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be for your audience? Really, what is
the unique value that you're providing
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that they can't go get somewhere else?
Yeah, I think for me, I keep spinning
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around, I've been jamming with dan on
this, um I keep spinning around this
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idea that we don't use the word
friendship in business enough. And we
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we've started DeBose actually on on the
call, we just hired Debo on monday to
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start leading mastermind groups for in
house B two B marketers and so far
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they've gone, they've gone really well,
we just kicked off our fourth group And
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so B2B growth as a content engine and
what we're doing on clubhouse, what
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we're doing on the podcast and how we
re purpose that content on linkedin. I
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think that that allows us to maybe like
top of funnel, I guess, to build what I
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think is the more compelling reason to
be connected to BB growth, which is the
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friendships that come deeper in the
funnel. Like I don't, I almost want to
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think about it like a relationship
funnel, like the content hearing from
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your peers is how you get exposure to
them and then the deeper you get into
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the community, you can actually start
building friendships, but it feels a
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little messy and it doesn't feel like I
love that. I mean, you're not hearing
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anybody say come make some marketing
friends, especially, especially right
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now where so many of us are
disconnected from everybody else. I
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mean, and you know me, I'm always
remote, but I can't even go to a coffee
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shop anymore. Right? So being able to
connect and make some friendships if
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you're actually providing that, That's
amazing. Yeah. And I was it's funny you
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said come make some marketing friends
because I was literally thinking about
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calling. Like, and I don't know how to
do that. You know from a branding
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perspective, I really like what we've
done with BB growth in the brand that
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we've built with GDP Growth. But I was
thinking some sort of subset called
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marketing friends. Whether that's like
that's what we call our our mastermind
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groups or you know, I don't know how to
work it in. But so hearing you say come
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make some marketing friends. My God,
well there's your there's your new
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tagline for I love that. Yeah, I mean
so maybe your value really is the
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connection part of the equation and I
think it makes a lot of sense because
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the whole premise behind our business
model is using podcasting to build
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genuine relationships with your ideal
buyers and with other people in your
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industry by inviting them to be a guest
on your show that kicks off the
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relationship. And and so I I just I see
a lot of alignment there, but I'd be
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curious dance since you're I mean we've
been jamming on this like what are your
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thoughts on it? It gets harder and
harder the closer I get to it, right?
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But generally it's been hard because
BTB growth is actually trying to
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achieve so many objectives with one
podcast where a daily show we're
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producing a mountain of content, so
trying to organize it in such a way to
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like align the mission has been has
been a challenge, we at least have some
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things going for us and that we're very
crystal clear on who our audience is,
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like the kinds of insights we try to
get out of our show for that audience,
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so it's not like we're it's totally
murky, like we have some insights into
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what we're doing, but it's a challenge
and how many things we're trying to
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achieve with a building relationships
and producing good content and
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establishing some thought leadership
and trying to create pillar content
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that can be trickled out across other
social media channels, in building
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relationships, you know, those are kind
of like the three main things, but so I
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would say maybe there's one overarching
mission that's a little more general
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around you know, peer to peer
connections something or other, but
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then each of your major initiatives
could have its own sort of like mini
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mission of what you're trying to
accomplish as it ladders up to the
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other broader mission like that. All
right, so just a reminder for those in
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the audience, if anybody is new, we are
talking to Nicole bump, she's the
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founder of bump inbound and we are
chatting about content strategy. If
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anybody in the audience has any
questions, feel free to raise your hand
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will bring up on stage, maybe it's a
question, maybe it's a comment or you
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just want to tell Nicole kind of what
your content mission is or a story
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about how you've documented your
content strategy, feel free to raise
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your hand and we'll bring you up dan
any any other questions. And we've got
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we've got five more minutes with Nicole
before we need to close it down when it
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comes to planning content, How many
like categories of like objectives are
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usually looking at with the company, so
many companies just kind of spewing all
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these ideas. How do you, do you have
like a taxonomy or kind of like a list
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that usually go off of when trying to
create? Don't know strategic objectives
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for the content plan. Good question. So
I am working on one now, we're
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basically I asked them their top
priorities and they gave me a different
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objective for like every stage of the
funnel and it's one content person on
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their team to they have a larger
marketing team but this person has to
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be in charge of all of it. And so what
I suggested to him was that we try to
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whittle it down to what are your top
few priorities? You know, let's start
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there with what, where are you
struggling with most in your funnel is
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a good place to look when you're trying
to figure out what to do first. And so
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what are your top priorities? And then,
I mean we can we can bring more
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priorities in as we evolve the content
strategy and revisit it. Um but let's
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start there. Um I also encourage people
to focus on primary audiences as well,
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so you might have some secondary
audiences that you want to bring in.
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But if there's a primary decision maker,
like let's make sure that they are
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front and center and their needs are
front and center in the content
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strategy as well. Fantastic for people
listening right now. What would you
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recommend if they were gonna like? It's
one of those things where you probably
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can knock out the whole thing today. So
like what one thing can they do today
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to get the thing moving? And then in a
month and then over the course of the
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year, what should they expect to have
with a content marketing plan? That's a
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good question. Um I would say one thing
you can do really easily is um get a
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report of your search visibility online
and some in some S. E. O
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recommendations. So I just recently
came across a company called inbound
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back office that can run these reports
for you. Like within a few days, it's
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not expensive, it's like $100 or
something and you will get an overview
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of how your ranking. Now, the areas
where your ranking but not well. And so
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if you did a little improvement, you
could be ranking much better. And then
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they'll do a quick gaffe analysis
against some of your competitors to see
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where you have some opportunities there.
So that's a quick way to say, okay,
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here's 5, 10 pieces of content I can
create and optimize well and start
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doing better. That's one thing you can
do is go to visit inbound back office
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dot com. Yes, I believe it like a
certain service they need to sign up
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for or is it like a software? No, it's
actually a service, but you, you have
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to do like a little onboarding meeting
and tell them what you're looking for
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and then they just connect you and They
charge you monthly. It's all hourly,
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but there's no minimums. So if you do
your to our search visibility report,
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you get charged for two hours and it's
like $100. So that's an easy one for
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today. What can people expect to do in
a month in a month? I would suggest
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that you start getting some interviews
lined up with some customers. So it
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might take a couple weeks to get
someone on the phone. So start start
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now reaching out, figure out, you know,
maybe ask your sales team, your
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customer service team, whoever it might
be to connect you with some people that
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might be willing to chat and get some
of those interviews on the calendar and
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30, 60 minutes just interview them all
about all about their challenges around
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your product, how they're using it,
what they're using before or currently.
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If they don't have your product yet,
start getting some customer insights.
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Fantastic. And then I assume over the
course of the year, they could probably
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unpack the full thing that we've been
talking about. Yeah, exactly. Yeah. You
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don't need a year to do a content
strategy. I think that nobody would
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ever do it if you did. But yeah, just
gradually start working through the
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rest of it. And I am going to be trying
to put out some materials that document
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all this stuff a little more completely,
maybe a quarter. You should put out
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like a, a form that with questions.
People can just fill in the questions
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and then bam it spits out the I'm
building broadcasting. So I know it's
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possible like that would be, well, I
might need to become marketing friends
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with you and
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I'm awesome nickel for those of us that
are in the club house call right now,
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but also for the folks listening on the
podcast when this goes live in a week
400
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or so what's the best way that, that
our, our audience and our listeners can
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stay connected with you? I would say,
come connect on linkedin. I always like
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to connect there. That's probably the
best way to get in touch. Wonderful.
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00:28:42.960 --> 00:28:46.940
Alright, Nicola, thank you so much for
your time. Thank you to everyone here.
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That's, that's joined us live for
joining us and we'll be back again
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tomorrow at 12 Eastern for the
marketing at noon room here on
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clubhouse. If you're not already
following dan and myself at Sanchez and
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00:28:59.410 --> 00:29:03.610
James Carberry, you can also follow the
GDP Growth club and then make sure to
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00:29:03.620 --> 00:29:08.170
follow at Nicole bump as well. She is
obviously in clubhouse because she's
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00:29:08.170 --> 00:29:10.990
joining us today, so make sure to
follow her as well. Thank you so much
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00:29:10.990 --> 00:29:15.660
for listening. And uh, we will talk to
you soon. Mm
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00:29:17.040 --> 00:29:20.990
is the decision maker for your product
or service. Abebe marketer, Are you
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00:29:20.990 --> 00:29:25.190
looking to reach those buyers through
the medium of podcasting? Considered
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00:29:25.190 --> 00:29:30.410
becoming a co host of GDP growth. This
show is consistently ranked as a top
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00:29:30.410 --> 00:29:34.550
100 podcast in the marketing category
of apple podcasts, and the show gets
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00:29:34.550 --> 00:29:40.130
more than 130,000 downloads each month.
We've already done the work of building
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00:29:40.130 --> 00:29:44.160
the audience so you can focus on
delivering incredible content to our
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00:29:44.160 --> 00:29:48.560
listeners if you're interested, email
Logan at Sweet Fish Media dot com.