Transcript
WEBVTT
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Conversations from the front lines of marketing. This is be to be growth.
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Welcome back to be a be growth. This is Benjie, and I am
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thrilled that you're with us for Friday's
episode. We're doing something that we've begun
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to do every Friday, which is
share a replay episode from our archive,
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because so much of our content really
is evergreen and helps us be better marketers
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and we don't want it to just
get lost in the feed, especially now
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that we're back to this daily cadence. I don't know about you, but
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I've loved doing this and having an
episode show up every morning that I can
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listen to and help to sharpen my
skills as a marketer. Today we're going
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to share an episode on how to
build a four point two managin strategy.
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That I think will be timely,
but I wanted to highlight this week's episodes
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that we released and again, because
it's this daily cadence. Maybe you've missed
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one of these, but alignment under
construction with Lisa Smith, founder led selling
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with Jen able, and then stop
avoiding brand in the board room with Drew
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Niser. Yesterday we talked to click
up specialist right creative, Melissa Rosenthal,
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and we talked all about personality in
the suit. That how that's a superpower
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within business. With these episodes coming
out at this cadence, I'd love to
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hear from you what episode to stick
out, what of this content is really
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resonating? You can always chat with
me. I'd love a DM over on
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Linkedin with an insight that you're getting
out of these episodes and want to connect
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with those that are our love and
be to be growth. Today's episode is
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a conversation with Brett trainer on how
to shift your mindset, how to focus
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on growth, how to create this
four point demand Gen strategy. Leslie cruise
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chatted with them. This is a
fantastic conversation. I know you're going to
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enjoy it, so let's dive in. What's up everybody? Welcome back to
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BEDB growth. I'm Leslie crus with
Sweet Fish Media and today we are continuing
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our deep dive into to me on
generation. I'm really, really excited to
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have joining me Brett trainer, host
of be tob founder, a weekly podcast
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focused on helping be tob founders and
owners go from a start up to a
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scale up. Brett, thanks so
much for joining me on BB growth today,
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Leslie's my pleasure. You know,
I'm a big fan of this show,
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so happy to be here and this
is our first time talking. I
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think this is a repeat visit for
me to to the program but, you
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know, excited to be here and
to I have to give a little bit
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of a shout out that you were
one of the folks that really help me
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get the podcast up and running back
in the day, a hundred plus episodes
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ago, so thank you for that
as well. Yeah, I'm so excited
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to have seen how much your podcast
has grown, which is why I really
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wanted to talk to you today,
because it's cool to see, you know
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how you have helped so many founders
go from start up to scale up,
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and so I'm really excited. And
as you know, we're talking about demand
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generation today, so I'm curious,
before we get a little too deep here,
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in your own words, how would
you define demand generation? Yeah,
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it's funny think over the past,
you know, five years, it's really
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change as to run a demand generation
team, but I think you know part
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of it now. You have to
look at to Manchin as an organizational approach
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right, and it can't just be
paid you know, facebook ads, it's
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going to divide demand. It's really
got to be an organizational approach to connecting
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with connecting with your prospects, and
I think one of the biggest things that
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shifted, and rightfully so, is
kind of, you know, turning the
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script a little bit and thinking less
about selling right and more about how do
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we enable our buyers right? So
are we targeting with problems that we're solving?
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Are we still leading with features and
benefits and how good we are?
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So to me that's the biggest thing. It's just not a you know,
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to a customer experience. Is No
longer just customer service, it's organizational.
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I think the same things applying to
demand generation. Yeah, absolutely, and
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you kind of leaned into this little
but one of my favorite things you've talked
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about lately on your Linkedin is actually
grow both as a mindset, and I
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do want to talk about that because
I think it's something that's so important in
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this industry. And you know,
something I feel a lot of be tob
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marketers tend to get wrong is focusing
on growth from more of a sales perspective
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rather than a buyers perspective. So
what would you say is so important about
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shifting that focus. Yeah, I
think that's it's a great point and so
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true, because you know stat I
read that too long ago, which surprised
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me, I haven't seen it earlier, is that you know at any given
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moment only three percent of your ideal
fire is actually and by now mode.
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Wow, it's so. It means
if you're looking at to managin in the
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traditional sense, is more transactional,
I would say. Right. So how
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do we connect with somebody and get
them to buy our stuff? And I
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think if you change that to a
growth mindset and say hey, look,
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not all of this is going to
happen today. He would be great if
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we could connect with those three percent
and get him to buy tomorrow. But
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the reality of the situation it's a
longer game and so demandgin is got to
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be broken into kind of those different
parts and I think if must the organization,
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especially in a startup, doesn't think
about it from a growth perspective or
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a growth mindset versus a transactional mindset. Yeah, it's going to be a
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really long road to to achieve their
goals and growth goals. Yeah, something
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you said another time was I think
it's in your linked in profile is change
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is inevitable. Growth is optional,
and I just I love that because it's
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so so accurate and this specific field. Yeah, no, I think it
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absolutely is. And you know,
one of the things that the drew me
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back into the startup world a number
of years ago was, you know,
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growth in the startup and BTB,
not even growth in the start of a
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growth in the be tob space is
very nuanced, right. It's just not.
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You can't just do one thing like
a direct consumer on a website.
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You your cell you connect with this
customer, they buy your product, right.
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I mean you've got multiple buyers.
Typically right when you're selling in the
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B tob space, you've got the
timing issue. You know, they may
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not be aware of the product or
solution that you have. So it becomes
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very nuanced and you know, that's
why I you know change is going to
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happen. Your buyers preferences are going
to change and if you don't have the
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ability to shift, you know you're
going to have a hard time, you
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know, staying to poured and keep
growing. I think we're seeing a lot
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of companies now, when the digital
are the pandemic hit, having trouble connecting
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you right, in a digital first
world. So they, like said,
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change is going to keep happening.
I think it's going to keep happing more
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and more rapidly. So how do
we embrace that to, you know,
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get to the growth absolutely? What
is something that you think be tob marketers
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in this industry need to stop doing? Yeah, I think the biggest one,
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and I've been on the soapbox for
a while, it is talking about
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the the sales and marketing alignment.
Right. So if you're a younger,
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growing organization, you don't have those
silos in place yet and it really has
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to be likes. We said I
wouldn't ness or lead with marketer, but
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I've been thinking from a growth perspective. You know, think about it.
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How do I connect with my my
prospects? Where are they right? We've
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seen the preference is changing. They
like to do the research right, they
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want to be able to solve their
own problems and guess what, they're going
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to vet you before they even in
talk to you. So I think taking
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back to what we originally talked about, more of a buyer enablement approach is
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going to enable you to better not
only connect, because I think one of
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the bigger, bigger issues between the
sales and marketing is you can't look at
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at as a handoff. Right.
So, if we think about it from
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back to buy, our enablement,
which is becoming a theme, that Hey,
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the prospect, yeah, they found
your content somewhere on linkedin or on
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the website or referral or a customer
and they're checking it out and now they're
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raising their hand and say, Hey, I'd like to chat with somebody.
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Too many small businesses, and I
would you even say legacy and enterprise companies,
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struggle with helping that process our prospect
through the the buying process. Right.
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Too often we define it on our
terms as the the company. Right,
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hey, this is our sales process, this is, you know,
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how we do demos this. If
you flip that switch and think about it
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and map it back from how the
buyer wants to buy, you're going to
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take a lot of friction out of
a process. I know, a little
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tangent there to ask your question.
Yeah, no, yeah, I think
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that sales and marketing alignment is really
important. It's something I've been learning a
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lot about because it's something that people
just don't think about, but it really
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is so simple. Just to look
internally and it's really an organizational fix.
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And you know that conflict kind of
comes from. I mean it could be
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something so simple as having sales and
marketing get together and really defining the leads.
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I mean just going back to,
you know, step one, like
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what what is a lead to us? And I think that's why there's so
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much conflict there. And I would
even take that even a step further and
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say there are no there is no
such thing as a marketing qualified lead.
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Now, this since my humble opinion
that you right. Either the buyer is
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ready to buy. So it's all
intent right. So you know, I
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may come to your website, download
a couple white papers, you know,
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fill out and sign up for your
newsletter. That doesn't mean I'm ready to
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buy. I haven't raised my hand
and said yeah, let's engage right.
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So don't force your prospects through the
buying process. And I think even just
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going back, so you know,
I came from the sales world initially,
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so you know it's kind of it's
been a mindset shift for me, right,
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because sales used to be the driver
for a lot of organizations and specifically
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around revenue growth. We can get
into you know, expansion and retention and
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how do you keep your current customers? But from a new business perspective,
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I think if you're leading with sales
and using that as a cold outreach,
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you know, I look at his
sales as a hand to hand combat,
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right. So each sales rep can
do really well and if you have good
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sales reck guess what, they're going
to hit their quota. They're going to
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do well. But I wouldn't bet
my growth of a company on that strategy
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right, because that what do you
have a hundred people having to hit their
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quota and if you see the you
know the data doesn't support that that many
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are hitting it. So I think
that's why it's got a switch to more
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of a digital first and then having
the the right resources available when that customer
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prospect raises their hand to engage with
you. So one of the things I
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advise my clients is don't even think
of it that way. Let's think about
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it. Hey, the prospects out
there, if they message somebody from linkedin
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or drop us a note, you
know, how do we respond to that?
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In the way again, encourage them
to think about think of your first
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level human content is kind of the
cancierge help them through that buying process right.
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You don't want to necessarily hit the
sales switch immediately because you're going to
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turn them off and you usually only
have a one chance. Now that's not
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to say that there's not a point
for for sales ups right in enterprise selling.
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Absolutely you need those talented folks and
I would also argue that, as
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you're getting close in, the customers
definitely interested and asking for that customers business.
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You know, not everybody's cut out
for it. So I think it
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just again comes back to that mindset
and how do you map to align with
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the customer or the prospect and have
the right human touch where it makes sense?
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I mean that is the only way
you're going to scale a business.
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I mean, yet to see anybody
do it otherwise. So hopefully it makes
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sense. So that's okay. I
love it, and this actually segues really
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well kind of talking about going start
up to scale up. You and I
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were talking previously about a four point
framework and I was wondering if you would
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dive into that a little bit with
for our listeners. Yeah, absolutely,
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we already cover, you know,
pieces of it, but you know this
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is something that I've been using for
quite a while but finally wrote it down
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and documented and kind of formalized it. But but this goes back to be
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tob growth is very nuanced and what
this framework allows for is to plan for
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each of those areas. And you
know, an easy way to remember it
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is aces, right, aces.
I know I didn't fit the words to
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fit the the acronymic just happened to
work out that way. But you know,
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a is the is the initial.
It's the alignment and the way I
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like to kind of outline this,
it's really round your messaging and positioning and
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making sure one your message right,
what your offer is aligned with, you
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know who you're serving right, if
your offer and solution isn't aligned with what
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your ideal customers are buying or if
your customers change, you know to making
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sure those two things are aligned.
But a lot of companies probably get that
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right. But the third piece of
the alignment is you know your company's why.
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You can almost do a whole segment
on you know why are we in
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business. I know sweet fish does
really good job of articulating that, but
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important internally is to make sure those
three so your company, why you're offering
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in your customers need to align,
because if there's, you know, misalignment
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or a mismatch, then you're creating
friction and it's going to be really hard
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to connect with those prospects. So, you know, I said we could
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do almost an episode on this piece
of it, but if you can't get
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that part right, you know,
then when you get into the execution aspect
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of it, you are already at
a disadvantage. So I really encourage folks
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to take the time to go through
this. So let's assume we've got that,
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we've got our message, everything's aligned
organization, we were to go as
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like how do we execute, and
instead of the seven step buyer journey and
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all these other things, which I'm
a fan of, you know, I
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broke it into really three pieces.
The first is being connect right. How
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are we going to connect with those
prospects? We talked about a little bit.
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You know, at any given point
only three percent are actively buying,
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which means you need to be out
there with you know, content first,
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right. We again switch fish does
a really good job, between Linkedin the
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podcast content, providing a ton of
value to potential future customers. So it's
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really you know, using that hackey
analogy. That how we're going to be
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there for a customers when they're ready
for us. Right, you can't be
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always chasing or pushing. It's just
not a good long term strategy. I
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think again, the new world order
is organic and Seo or still critical,
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because customers are searching for solutions.
And you know, I'll come back to
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tie to the new business after that. So that's really the connect all right.
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So how are we going to connect
with our our new prospects? The
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second is enablement. Right. I've
talked about that, I think, a
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couple times already. Is All right. So somebody's is their hand. How
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do we get them through that process
right, with the minimal time and friction
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and possible and get them to that
buying decision? So changing the mindset from
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sales enablement to buy our enablement.
But don't stop there. So if we
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talk about enablement, we bring somebody
on board and then, you know,
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are we enabling our customers to unlock
the value of our offering? Right,
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without being too cliche, but many
companies make the mistake. All right,
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we sold them, let's throw them
over the fence. You know, we've
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got an onboarding team and maybe a
customer successor account management. Very few companies
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still have a plan. So if
you're in the startup phase and you can
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build this into the DNA of your
organization, you're going to be light years
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ahead. So that's really enabling,
and not just the prospect. Then once
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they become customers. And then,
last but not least, is support.
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Right. Are you there to help
your customers when they need it? Because
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not everything's always going to go perfect
and a lot of the Times this support
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and service, which you know,
you could argue could be part of enablement,
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but I still look at enablement as
more as process and automation and support
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is right. Really how do we
service our customers? And what I kind
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of refer to a second ago is
back to the sales cycle man. If
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you could develop some really passionate customers
about your service and your business, they're
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going to help you sell right,
they're going to make the referrals, they're
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going to talk about it on social
and other areas, which just makes your
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life so much easier when you're trying
to get back in and grow new business.
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So usually I can lestly, I
can talk about this for about hours.
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So I think that was my five
minute overview. So if you've you
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got any questions, please fire away. Oh No, I think this is
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so great. I think I think
my favorite part of this is really the
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connect factor, because it's kind of
making yourself almost go to for that specific
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area. You know it's you're not
really targeting, but you're just making yourself
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you know, you're providing value,
you're making yourself available, and I think
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that's so important. Yeah, no, a hundred percent. Yeah, because
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if you can't connect with folks,
you really don't need to enable and we're
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support them because you're not getting them
through the the through the pipeline. And
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you know, even that's why these
are all interconnected. And, like I
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said, I start from the alignment
because if you can't get the messaging right,
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it's going to get your to have
trouble connecting and you can't connect,
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then it's even harder to enable.
But on the flip side, I would
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say if you miss mishandle the enablement
aspect of it, your churn rates going
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to go up much higher. You
may not even get as you know,
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the close rate is high as you
want because the process wasn't easy for the
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buyer. So that's why I go
back to it's just not about to managin
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and this is kind of how I
think about growth, with demand jend kind
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of being the engine. But unless
you get all four parts working, you're
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not going to you're gonna have to
work twice as hard to get to the
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same revenue goals. Absolutely, and
to anyone WHO's working in a start up
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or scaleup organization and is listening to
this and thinking, man, I really
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want to implement a demand Gen strategy
into my business, but maybe they don't
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have the resources, they don't have
a specific person to sit in that role,
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would you point them back to this
framework and say, Hey, this
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is where you need to start.
You know you have to start with a
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line, or would you point them
in a different direction? On where exactly
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would you start building that demand Gen
strategy? Yeah, no, it's a
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great question, but it did.
You know, this framework really works for
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businesses of all sizes. Right.
So, if you think about those four
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pieces at it, enterprise or legacy
company that's been in business for thirty years,
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they'd have a lot of work to
do, probably mostly around the connect
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in the enable piece of it to
do it efficiently. And you know the
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one of the things that I look
at from a growth stage. So the
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early stage of a startup it's the
founder and it's founder led selling. The
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founder probably or the CO founders,
are doing everything. But this framework still
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makes sense right as you're starting to
test your own messaging. Now you're not
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going to have super documented processes or
automation at this point in time, but
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if you think about it the same
way, you still want to start building
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this into the DNA. So yeah, I highly encourage folks, even if
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it's not super deep, initially start
with this framework because one of the the
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challenges that I found with the the
companies that do start to move from start
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up to scale up is there scrambling
to get processes in place or who are
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the folks that are going to do
certain things? And, like I said,
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if you start with kind of the
the general high level process, you
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can worry about who's going to do
what later. I wouldn't spend days weeks
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documenting processes when it's, you know, a founder and it maybe a couple
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folks. But my I guess my
advice is don't wait until you're really moving
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through the growth phase to try to
get this these pieces into place. HMM.
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That's really really good advice, because
I feel like so many times people
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are like, well, we're growing
and we're getting there and we're not quite
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ready to roll this out yet and
we're not quite ready for this framework.
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But kind of just starting where you're
at, as you are. Like you
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said, this works for for all
sizes, so that's g great. Yeah,
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you can only pave the road as
you're driving for so long before you
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run off the road. Right,
that's not mine. I forget who I
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got. I should be able to
back to somebody, but I use that
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all the time because we all we're
all guilty of it. It do a
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certain extent. You have to,
but you know, think about what the
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crew is you need, you know, as you start to drive faster.
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Absolutely, and another question I had
for you, kind of going off on
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a different path here, is how
can startups get demandagin wrong? We talked
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about this a little bit, but
I wanted you to dive into that a
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little bit more. Yeah, I
think the number one thing is when your
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outreach and connecting is is trying to
sell hm. Right, those days of
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the used car salesman saying by now, by now, it just doesn't it's
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not going to work. And I
think if you take that the value first
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mindset, right, how do we
provide good content? You know, the
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customers are going to tell you when, when they're ready, and I still
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think that is the number one that. You know, trying to sell too
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quickly and only, and then to
leading with with features and benefits. Right,
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you've got precious marketing dollars that you're
using and hours that you're using,
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and if you're going out to folks
say hey, look at my newest technology
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or look at these features and benefits, and the customer does not care,
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right, they don't care about their
features and benefits. So you kind of
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flip that switch and think about what
are the problems you're solving for these customers?
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Right, super simple. What are
the problems you're solving? How do
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you solve them and how do you
solve them differently? And I think if
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you take that approach into the market
with demand Jents, which is kind of
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counter to demand, because I think
everybody thinks that demand Jen is no new
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business now and until you're established it's
going to be really hard because if people
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don't know you or they don't know
they have a problem, you're going to
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have really hard time selling them.
So yeah, I'd not say any can
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happen, but I think those are
the two biggest pieces that startups and even
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enterprise spend too much time on.
That's great bread. This has been so
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insightful. Thank you so much for
joining me today and talking about this framework.
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I think this is going to be
huge for so many companies who are
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looking to implement a new demand gin
strategy and I'm really excited about it.
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So where can people listening to this
find you online if they're interested in hearing
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00:22:22.720 --> 00:22:25.880
more from you? Yeah, I
mean the easiest place. I'll give you
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00:22:25.920 --> 00:22:29.960
too is, you know, Brett
trainercom. My website connects to everything.
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It's just Brett T ai Andr so
right, triple t trainer, and then
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on Linkedin. I'm more than happy
to connect with folks and you know,
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like I said, we got a
lot of good free content and I'm happy
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to have a conversation with anybody that
just wants to talk about to Managin and
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00:22:45.880 --> 00:22:52.680
growth, especially in the they really
stage BB companies. B Tob growth is
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00:22:52.720 --> 00:22:55.599
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