Transcript
WEBVTT
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Hey friends, welcome in to be
tob growth. My name is Benjie Block,
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your host, and we're doing something
slightly different on the pod this week.
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So recently sweetfish held a event breaking
down the audience growth flywheel Logan Lyles
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and Dan Sanchez. They took time
to cover three specific areas that all kind
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of feed each other right in this
in this flywheel. So it's content optimization,
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it's distribution and it's conversion optimization.
I've taken that about our long events
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and split it into two pieces,
and so today you're going to hear them
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go back and forth around content optimization
specifically, which includes original research, thought,
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leadership development and premise development. On
Thursday's episode you're going to hear more
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about distribution and conversion optimization. These
are things we're always thinking through here at
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sweet fish and we know a lot
of you, as marketers, clearly are
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thinking about these things as well.
So I know this is going to be
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really helpful content for us to continue
to learn and grow. So, without
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further ADO, here's part one of
a two part series we're doing on the
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audience growth flywheel. Enjoy well.
So audience growth fly wheel was born at
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a necessity but before we dive into
like the problem that I found myself in
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five years ago, I want to
ask all of you guys. It's everybody
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in marketing and to some degree,
the large degree this could be for sales,
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to but if you ever found that
when things are going well, everybody's
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given you the high five, everyone's
like and shouting your name, it's like
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nothing can stop you. And there's
nothing, no better feeling than when you're
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having like a good quarter, a
good year, maybe a good couple years,
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with a marketings just soaring. And
then you know there's the flip side
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of that, right, while you
can be the hero, you could be
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the enemy, or at least the
people come begging to be in like please,
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get the numbers up or they're gonna
buire me. The weight of that
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responsibility sometimes, right, if you've
been marketing long enough, you know the
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feeling of both being the hero and
kind of being the villain sometimes, as
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the numbers are up or down and
somehow it's all your fault. So that's
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where I was a few years ago, and it wasn't on the down,
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it was actually on the high.
So I'm going to go ahead and share
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my screen and kind of jump into
my presentation here around this audience. Growth.
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Fly Wheek, flywheel, because we
all know that there's a problem with
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marketing sometimes, and the problem looks
like not knowing exactly how to bring the
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numbers back up. Five years ago
I was actually working for a higher education
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firm very similar to be to be. You're working with the long sales cycle.
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You're trying to generate leads that the
sales team then talks to and converts
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and walks through the sales pipeline and
higher read it just looks like an admissions
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rep which is really a sales agent, walking them through starting an APP and
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completing an APP and getting enrolled and
finally showing up. But I ran into
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that problem where everybody was actually giving
me the high fives. It was the
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but I knew something that they did. I knew that we were going to
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be screwed in just a few years
time because almost all of our leads beyond
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referrals were coming from paid media sources. We were killing it. We were
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great at taking facebook and Google ad
ad words leads and then running it through
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the funnel right with the email sequence
and the landing pages and the dynamic content.
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I will say it was the thing
of beauty. It was fantastic,
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but there was a big problem with
it that nobody else knew. Is I
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knew the cost were slowly going up
every year. As much as we had
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started with Super Low, super cheap
leads, like everybody else had, in
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like two thousand and fifteen, the
cost were going up and I didn't know
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how to get out of it,
and that's when I found out paying or
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begging to get in front of somebody
else's audience. It just sucks, especially
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when there's nowhere else to go,
and a lot of people are running into
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that with facebook ads now. But
I wanted to offer a solution for getting
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out and I want to offer this
Webinar as almost like if I could go
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back in time to younger Dan Sanche
US and offer him a way to do
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something else, to prepare for the
coming rising tide of the cost of the
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ads. This is this Webinar.
So I'm going to be going deep.
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I'm going to be offering very tactical
solutions that I found work best and are
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the easiest to implement in order to
grow an audience so that you don't have
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to become fully dependent on just paid
media, even earned media, you can
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build your own audience. So I
have to ask you, guys, what
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if? What if you did have
your own audience? As I work with
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a lot of different customers across the
B Tob Space, I find that when
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we're starting off the podcast and talking
about ways to launch said podcast, there's
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not a lot of owned media to
like launch to. Maybe a few hundred
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people on a linkedin page, if
facebook page. Maybe the CEO has a
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little bit of audience here, but
it's not very much, not usually.
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But I wanted to ask what would
your marketing look like if you had a
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thousand raving fans consuming every piece of
content? So throw in the chat like
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what would you do differently? What
would you go to market look like?
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Would you do your customer research through
it? What kinds of questions would you
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want to ask the audience? How
might that Change Your live events if you
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knew you had a large owned audience
in order in that you could get in
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front of in a second? So
if you've been following me on Linkedin,
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you've probably already seen this graphic and
that's where we're going to spend the rest
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of this presentation and this workshop.
Breaking down. Like Logan said, we're
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going to be stopping at the end
of each of the three sections around content
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optimization, distribution and conversion optimization to
kind of take questions and get a little
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bit of a dialog going. So
honestly, I don't have to be the
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talking head that's workshop the whole time, because we like to interact and make
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sure we're being as concise and specific
as possible. So I think we're all
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we've all done content marketing here and
we know that the process to get building
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an audience really starts with good content. But what kinds of content? What?
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How do you make it? where? Where do you even start to
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know you're even on the right path
with building content? And that's where content
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optimization comes in. So let me
show you the three major points that I
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have here around original reshirt research,
thought, leadership development and premise development as
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a means to creating content that's going
to be the most powerful for be tob
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content marketing specifically. So let's dive
in content optimization. It really all starts
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with original research and while this whole
thing is built around growing a podcast audience,
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you could also be used for other
mediums, though. I'm going to
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pretend like we're talking to specifically about
podcast audience development and original research is the
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key to everything. It's something that
sweet fish only discovered maybe a year and
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a half ago when we started working
in research questions into every single interview.
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Because, if you think about it, every if you're interviewing your ideal buyers,
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if you're interviewing the people that you
would love to do business with to
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create awesome content together, you're in
front of your customers. The podcast is
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a great time to actually use the
time you already scheduled to do an Inframal
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interview. I like to ask what
I call the five magic questions at the
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end of the interview. You could
even bake it into the content or just
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do it right after you finished recording
the interview. Those five magic questions are
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right here. What something you and
your team have recently achieved that you're really
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proud of? What's your team's biggest
challenge this quarter? One of the top
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three KPI's your boss is looking at
regularly. What publication or influencer is the
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most influential to you right now?
What's your team's what is your team aiming
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to accomplish in the next year?
Imagine if you had a simple answer to
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these five questions times ten, twenty, thirty prospects. What kind of content
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would you probably be making? The
fun part is, is this content like
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the answer these questions are gold for
a marketer. Right you can hand this
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off to your product team, your
customer success team, the rest of your
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marketing team. Shoot, you can
probably hand that up to the CEO,
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because the answers to these questions show
you kind of give you a little snapshot
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into the mind of your customers.
So, once you're asking these regularly in
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your content, your your podcast interviews, you can ask the five magic questions
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and then look for trends. The
trends will tell you and guide the rest
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of the process and that's where thought
leadership comes in. Thought leader, Damn
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it. Can I say one more
thing on the contint on on the five
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questions here, as I've talked with
customers about this, there's a few different
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ways you can do this and I
know you're going to touch on some ways
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that you can repurpose this and in
a second. But you know, you
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think about asking these five magic questions. Most people have a podcast, they
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do a pre interview. You could
make it in there. You could bake
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it into the actual interview, you
could make it into the post interview conversation
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and make it exclusive content or on
that in a sect. But I get
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some push back from customers that say, well, we won't want to ask
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these same questions. That's not to
say your podcast is just these five questions
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right, don't mistake us there.
But asking these five questions help you identify
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trends really, really quickly. Just
think, if you have a weekly show,
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you've done fifty two interviews. Now
you've got fifty plus of people in
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your market answering the exact same question. So you can pull out the trend.
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So just want to put that context
as we've been talking with customers more
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about it and there's something even different
about doing it this way than doing it
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via a survey, even if it's
an open ended survey. The way they
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say it almost matters just as much
as what they say. For example,
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we used to ask marketers what's your
favorite marketing book, and if you had
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just read the the transcript, you
would have gotten a different answer. But
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if you had watched her listen to
it, you would have gotten a different
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impression for that particular one we noticed
a lot of marketers going hmm, you
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know, I don't read a lot
of marketing books, but I do read
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insert psychology book or Insert Strategy Book
or insert fiction or something completely different.
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But that part never made it into
the transcript. The I don't really listen
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to marketing books, but if you're
there asking and talking to them, you
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get to learn so much more just
being in front of them. So what
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do we do with all that information? We've done the research. We've asked
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them all these questions. We have
some insights. This is where you build
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your thought leadership around. The one
way you can grow an audience faster is
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with developing strong points of view and
then wrapping in it. AP Essentially wrapping
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up a point of view into something
more substantial than just a point of view,
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into what we call thought leadership content. It does start with Pov to
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what we call Pov discovery, though
in fact we have questions. If you
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ever thought like well, I don't
know if I have any thought leadership content,
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you probably do, especially if you
have a few subject matter experts in
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your company. Ask them these questions
and you might have some strong povs that
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you need to turn into content.
But especially if you wrap the the insights
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that you have and then go take
those to the subject matter experts. If
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not, just start with these questions
we have here. If you want a
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full list, just go to sweet
fish, Mediacom Pov and you can discover
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what your points of view are.
The difference between a point of view,
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though, and a thought. Thought
leadership content comes in the packaging. Good
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thought leadership content is packaged in a
way where it gives you have a name
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for it, a short description,
maybe a long description. I like to
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give it a visual a metaphor,
and of course you want to be able
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to substantiate it somehow with some proof, either some case studies, some some
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metrics, some numbers, some research, some survey data, some interviews,
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or just the expertise of a strong
subject matter expert. One all, one
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or all of those things work well
because once you package it, you actually
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have an idea. You have some
intellectual property now, right that you can
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use and create content out of,
and hopefully you're using it to solve the
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problems or answer the just the pain
points that your customers are running into.
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And now we know what they are
because we've been asking them, we've been
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talking to them, we can actually
discover what our points of view as a
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company are for those problems, package
it and then do what I call the
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portfolio method, where you're taking and
arranging your ideas and like ideas together,
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hopefully building up to something that's overarching, that it capsulates your approach to the
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customers space at large. So,
afterthought, leadership content that kind of informs
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the individual topics for the episodes or
how what kinds of guests you're inviting,
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on how you approach those guess how
you do your solo episodes, how you
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do your internal meetings. But the
one other thing you need in order to
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make rock solid content is a premise, and I could do a whole presentation
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on just premise development, but I
want to drop the two most common premises
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that I find it the easiest to
implement that kind of give the most bang
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for your buck. That ones that
I find can take a show and just
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make it an ordinary interview show and
actually transform it into a unique show that
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makes it original and stand out from
all the other shows that are on the
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same topic. So again, a
premise is a unique angle and a what
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I call unifying thread, the thing
that ties all the episodes together and my
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favorite two premises that are from Jaya
Kunzo. He actually has seven premises,
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one myth seven, but these are
my favorite too, because I find they
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just add a lot of value.
My favorite of the two is called the
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host quest essentially, you build a
story around the host of your podcast,
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a host of your show. Why
is the host into this topic? Where
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you hoping to go? What are
you hoping to learn? What big question
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are you trying to explore with your
ideal buyers together that you don't know yet,
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that you're going to go on a
journey to finding out with each guest
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you talked to, with each solo
episode, with each book that you read
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that you inform your audience about the
learnings from. Take us on a journey,
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go somewhere, give us a little
bits and pieces throughout the guest episodes
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that you're having in the solo episodes. Gives give us some checkens. Are
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we there yet? What have we
learned? It's a great way to tie
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everything together. It brings some story
and some narrative on but it's honestly not
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that hard to execute when you're in
front of the microphone and just updating the
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audience of what's going on. The
other one is a called a micro day
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part. Essentially, pick a time
of the week or time of the day
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and own it. The morning brew
is probably one of the best examples of
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this. The morning brews the daily
news coming out every morning. They have
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a little coffee mug because they're going
to aren't they want to own that little
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morning snippet with you. But that
brings a lot of flavor to the show.
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You have the feeling of waking up, of hitting the day fresh,
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of taking on what new insights are
merging throughout the world. Another one is
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whiteboard Friday, right, which ran
Fishkin did with Mas for many years,
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one of my favorite videos. I
was going to checking out every Friday on
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see or others other marketing topics,
so I knew every time I could show
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up on Friday either would be a
whiteboard Friday for me to check out.
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The kind of like finish off my
week. Own a micro day part.
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It's an easy one to pick and
you'd be surprised how much more how much
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more of an angle it gives your
show versus all the other shows. Yeah,
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Dan, I'll jump in here because
we've been talking about premise development so
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much here lately. It feels like
almost every other conversation internally it's sweet fish.
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We're talking about premise development and this
concept really hit home for me that
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I heard from Ja Conzo. Think
about it in terms of x y.
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x is the what your show is
about. Why is the how you tackle
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that subject, how you approach that
what. So think about it in terms
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of ours. Is a show about
x. There are lots of shows about
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x, but only we explore x
by why. Now that you know,
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we could give some some other examples
and we're not going too deep on premise
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devoment. As you said, we
could do a full hour at least on
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this, but I think that it's
not to be understated the importance of premise
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to keep people engaged in your show. Right, you think about you find
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out a new show, it's like, what, what's it about? Right,
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new show on Apple TV. Oh, Ted Lasso, people have been
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telling me I should watch that.
What is it like? How do I
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explain what it is in fifteen seconds
without just saying it's a show about a
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sports team in a coach? Right, there's something different. Right, it's
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a soccer coach or a football coach
turned soccer coach or turn football coach,
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depending on where you live. Right. And so what is what is different?
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Right, because most be tob shows. We could relabel them talking topics
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with experts. The fact that you
have experts in the fact that you have
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a topic in your niche, isn't
the premise. So it's it's one step
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further once you've identified your niche.
The other thing I wanted to touch on.
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You talked about a unique pov is
not necessarily thought leadership content, and
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it sounds like we might just set
be talking kind of high level about thought
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leadership. But Yours is an example. Earlier your slide on for this workshop,
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the audience growth fly wheel is a
process, right. You've been talking
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about audience growth, you've been talking
about your unique point of view, about
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why your show should have its own
website, which we're going to get into
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later. But you developed a visual
we named it right. You created a
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graphic that people could follow, and
sometimes just those forcing functions help turn a
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unique point of view into actual thought
leadership. So I'll turn it back over
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to you, but a couple of
things that you said there I thought were
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really worth doubling down on. Absolutely. And one last thing about premise,
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because premise could be easy to kind
of get lost as you wrestle with what
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could be a unique identifier. Again, the easiest one, in my opinion,
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is the host quest just find a
big question that you don't know the
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answer to that you know your audience
is dying to know the answer to.
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It could come from your research that
you're doing with them. What's a big
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thing they're struggling with, like the
the the answer to the five questions?
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No, back further. What's your
team's biggest challenges quarter? If you find
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there's an overarching problem, like,
let's say marketers, I know because I've
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asked this question to a lot of
marketers. One of the overarching challenges is
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focus. How do we stay focus
as a marketing team? That's a whole
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podcast premise in itself. How do
we stay focused in marketing? Right and
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now? It probably needs a little
bit of a name, but you could
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literally dedicate a whole podcast to this. With the overwhelm of things that are
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from marketing to do and distractions,
how do you stay focused on the things
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that really matter? That's a whole
podcast premise, and you don't have to
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have the answer. In fact,
in a day and age where there's commodity
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content everywhere, expertise is kind of
the commodity. So what you can do
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to stand out is just ask better
questions and then bring your audience with you
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to discover the answers. You don't
have to have the answers, but you
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can discover it with them. If
there's one thing I would do, if
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there's one thing to take away from
this section of the segment, ask a
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big question it make that the unifying
thread of your podcast. It'll make the
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biggest difference. For the content all
right, but it's not enough to make
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good content, because you can make
great content but nobody will be hearing it,
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no one, if they can't discover
it somehow. Then you just hope
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that someone influential shares it out there
someday and then it gets legs that way
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and it can grow organically. It
works, but it goes a lot faster
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if you can get some distribution for
it, and there's many ways to do
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distribution. This flywheel that I'm presenting
today focuses solely on page distribution. There's
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a few reasons for this. Primarily
because growing an organic audience with something like
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social media or Linkedin just takes an
ex deliberate amount of work and focus and
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energy and it just is after coaching
enough customers through it. I'm like paids
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just going to be easier and probably
get more get more distribution faster. So
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for this model I found that paid
distribution is just going to work a lot
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better, though a course organic works. Let's talk about how I would do
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it if I were doing paid distribution. To get a grow an audience,
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specifically a podcast and email list.
You'll find out. Hey, Dan,
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before we dive straightened, which we
usually reduce you Q and a Huh.
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Yeah, I got to time out
on we got a question from Ryan Becker,
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who's one of our podcast producers here
at sweet fish. He said,
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let me go ahead and say we're
going to answer this question. All right.
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The question is, when we answer
the five magic questions, what's the
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formula for effectively translating those answers into
podcast content? So you you touched on
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a few of those, but if
you could just kind of revisit in how
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do you think about those questions and
then what impact do they have? They
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can have an impact beyond the podcast, right, but what impact do they
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have on the direction of the podcast? Just as you start to ask them
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and get your first couple dozen on
your bill. Yep, I start to
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focus on solo episodes, like you
might find out that your customers are actually
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thinking a lot about this thing or
being in a specific challenge they have ahead
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of them and you thought they were
thinking mostly about this, but it might
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be something totally different. Then you
can actually get together with your subject matter
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experts in form like Oh, what's
the best thing they could do to fix
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that? How can we help as
a company fix this problem or how we
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how would we approach this right?
So it becomes great questions to ask internally.
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That then produces the content, and
it might be a series of content.
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It just depends on the the the
issue. Some of the hard the
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best questions and exposed like really call
for lots of content, like the one
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I shared about marketing earlier. Right, that's a hard question. How do
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you stay focused as a marketing team? Yet new things are coming up all
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the time that you might miss out
on if you don't catch the wave early.
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Right. But then how do you
stay focus? How do you keep
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the priorities? There's never going to
be enough budget. There's never going to
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be enough talent. There's never going
to be enough time to do all the
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marketing activities that are to do.
So how do we stay focused on just
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the ones that matter and still stay
relevant? I'm not going to answer that
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with one blog post. That's going
to be a lot of content, visual
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content, audio content, maybe some
video content, just to answer that one
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question. See how that kind of
balloon is into something more than that,
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because there's it's a big problem that
you're going to have to break apart.
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In it out, it has multiple
questions that you're going to have to come
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up with answers for. I love
it. That's a good point about solo
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episodes. When you're first starting your
show right, you're going to lean into
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the the guest interviews more most likely, and as you draw these threads doing
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more solo episodes, this will be
a great opportunity to identify, even if
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it is just recapping, even if
you're not sure what your Pov is,
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but you say, Hey, have
I've asked this question ten times. This
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is what I'm trying to figure out
next, which ties into that host quest
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premise that that dammals talk about earlier. One of the things we've learned about
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podcast audience growth is that word of
mouth works. It works really, really
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well actually. So, if you
love this show, would be awesome if
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00:24:06.190 --> 00:24:08.549
you texted a friend to tell them
about it, and if you send me
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00:24:08.589 --> 00:24:12.220
a text with a screenshot of the
text you sent to your friend, Metta,
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00:24:12.380 --> 00:24:15.579
I know I'll send you a copy
of my book content based networking,
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00:24:15.779 --> 00:24:19.980
how to instantly connect with anyone.
Want to know myself phone numbers four hundred
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00:24:19.980 --> 00:24:25.210
seven, four nine, hundred and
three D and thirty two eight. Happy
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texting.