Transcript
WEBVTT
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Yeah,
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welcome back to BTB Growth. I'm dan
Sanchez with Sweet fish Media and I'm
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here with Mark Colgan, who is the
founder and C. R. O. Of speak on
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podcasts. Mark welcome to the show,
cheers down. I've been looking forward
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to this all week. Fantastic. As you
know, if you've been listening to the
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show for any length of time during the
month of june, you know, we are diving
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deep into thought leadership marketing,
breaking down what is thought
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leadership, how to become a thought
leader, how to develop thought
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leadership content. And you might have
noticed that there is uh it's certainly
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a trend when it comes to thought
leadership marketing with getting your
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message out there and it's speaking on
podcast, you guys all listen to podcast,
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you're listening to this one now and
you've certainly heard people speak on
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this podcast who are not part of the
Sweet fish Media team. We are usually
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interviewing lots of people, some of
which we have asked to be on the show
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like Mark today and some of which have
actually pitched us to be on the show.
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The funny thing is, most of the people
that pitch us to be on the show get
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turned down almost instantly. But a few
of them break through. A few of them
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actually do well. It's because they've
done their homework, they've done their
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research, there's a way to do this well.
And I've noticed there's a lot of
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people doing it well because as I
listen to multiple other podcasts, I
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find that the people who are usually
really good at this are speaking on
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many podcasts and getting their message
out there um on a variety of shows and
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is highly, highly effective way of
doing thought leadership content. So I
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have marked with me today to kind of
break down why this is a trend, how
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it's working and then practical steps
for you to implement it with your own
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team. Because as I've seen other
people's process for this, I know that
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Mark and his team have the the best
process I've seen for how to get on
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shows probably with the most
authenticity, with the most reliability.
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It's the long world, but it's in the
hard road, but it's also like just the
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best road for doing this instead of
hiring like a PR agency just to spray
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and pray. So I'm specifically selfishly
hoping that you're gonna listen to this
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implemented even for pitching BTB
growth because I'm tired of getting PR
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like spraying pray emails being like,
hey can we be on your show? We're going
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to talk about veganism. I'm like, are
you freaking serious? We're talking
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about B two B marketing over here. What
are you talking about? Their that off
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sometimes. So, Mark, before we dive
into the topic of even just speaking on
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podcast is a form of thought leadership.
Marketing. I'd love to learn a little
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bit about how how did you even get into
the podcasting game? What's your
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background and how how how did you
start this, this company around
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speaking on podcasts? Sure cheers down.
And also thank you for thank you for
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the compliment that's really well
received. Thanks. I guess I'll go back
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my my career history and maybe to be
marketer sales and marketing. I start
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off in recruitment doing a lot of cold
calling cold emails and then went into
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marketing and I worked in sales that
kind of combination that led me to run
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a business last two years ago called
Task Drive. And as their chief revenue
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officer and general manager, I had a
bit of free time and I started to pitch
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myself as a guest on other cells
related podcast And I saw that I was
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getting some pretty good results with
those around 70% yeses on the pictures
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that I sent out. And then I thought,
well, maybe it's just because of my
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profile, I don't know, let me test it
with a couple of the other co founders.
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So I took their profile, created a
little bit of a media kit for them and
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started to pitch out different topics
to different audiences, um, and managed
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to land them on the podcast as well.
And what I realized is that mixture of
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recruitment and matchmaking from
candidates to roles and all my
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experience of outbound cells just
really, really nicely molded together
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to create what what now is today called
speak on podcasts. So, uh, in three
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months I managed to secure around 35 to
40 interviews for myself and the two
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other co founders at the time. And it
just got to the point where I thought
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I'm even really good at this, or I've
just got a very good process that I
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think other people would benefit from.
I met my co founder back in May, so
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almost we're almost a year old. Uh and
since then we've been working together
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and speak on podcasts and we're growing
the team to almost 20 people as of
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today. Fantastic man. I love that it
came out of a need that you had and
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then that you built upon it and that
it's actually process driven um rather
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than personality driven rather than
building even a social clout that it's
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a tried and true process. And after
I've heard your process on a webinar,
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we we kind of co lead together with
sweet fish media kind of discovered why
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this works so well, but before we break
down your your secret sauce and just
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give it away for the audience. Why is
speaking on podcast become such a
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popular strategy, especially for
thought leadership in particular? Yeah,
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I think we can talk about this without
mentioning the elephant in the room of
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Covid and you know, a lot of people
were leveraging conferences and offline
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events to uh to go to conferences and
speak and develop their thought
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leadership and get that message out
there. Um and you know, as you know,
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they were all cancelled. So with
offline events canceled podcasting
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certainly saw an uptick and I know that
you guys over a sweet fish, I have had
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a very busy 2020 because of this as
well. So that's the first reason I
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think that more and more people are
turning to podcasting to to share their
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thought leadership message because it's
one of the best channels that they can,
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and it's accessible for anybody in the
world as long as they've got a good
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wifi connection or internet connection.
But more so than that, even in the
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world that we live in today, People
still buy from people that they know
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like and trust and that's been said for
years, but it's still so true. Even in
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2021, um, speaking on podcasts, it
allows you to really speed up the
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process of building that brand trust as
you, you're able to leverage an
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audience that the podcast host is
already built. And it, for me, it acts
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as a third party endorsement. And it's
very much like having reviews and
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testimonials on your own website, which
your marketer has just gone in and type
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those in, versus having reviews on cap
terra or G to crowd or for the service
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based businesses. There's clutch and
lots of other kind of websites which
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serve up these third party reviews and
I think that's just become more and
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more powerful because Only 8% of buyers
actually trust the promises that
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businesses make them. That's from a
Forrester report in 2019. But by
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speaking on a podcast, it really helps
you start to win the trust and build
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credibility amongst your potential
customers and you do that by leading
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with facts with stories, you know, all
the struggles that you've had, the
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challenges that you faced. Um, it
creates a very intimate touch point
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with you and your potential customer.
So that's just a couple of the reasons
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why I think podcasting has been used as
a channel to increase that thought
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leadership. Can I throw in a few more?
I think one thing that I've noticed is
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that, I mean selfishly this is why we
love podcasting so much. It's just
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easier, right? Like if you want to
submit an article to Forbes or the
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entrepreneur or to techcrunch, like
it's just gonna be, it's just gonna
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take longer because it's harder to
write a really good article and you're
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gonna go through their vetting process
and it has to be like, like bulletproof
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has to be a great, but showing up on
podcast, it's just easier. Yes, you
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have to craft like your general
messages, but usually you've already
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had those ahead of time, right? And it
took like you probably spent a little
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bit of time preparing for the show, but
probably a lot less than it would have
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taken you to write an article for
Forbes, right? So it's just an easier
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way. And honestly, like even writing
for a bigger publication, people will
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read your content, but they're hardly
ever going to glance at the byline. But
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here, like we've said your name
multiple times, your voice, you're
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actually speaking, we know your unique
person. And if people are like, man
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that was really good, they're probably
gonna look you up afterwards. Unlike if
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your contribution to whatever magazine,
like they may or may not click your
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byline and look at where you come from
unless you strategically haven't done
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of back links in that article or
something. I just feel like there's
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even even more so than traditional pr
and getting mentioned in media
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podcasting is going to be able to
connect just a little bit stronger.
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Probably not as much as speaking on
stage, but it's also a lot easier to
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get on the podcast and it has to get on
stage definitely. And I think to 100%
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agree with you as well and you know,
people are listening to podcasts when
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they're running, when they're washing
the dishes when they're walking their
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dogs, so people are consuming the
content and you know, for thousands of
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years, stories have been how we've
communicated as human beings and it's
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just another format of storytelling and
it's powerful because you read a Forbes
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article and even as a marketer as a
potential customer reading this article,
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I know that maybe it's not the voice of
the actual person who has written the
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article, it's gone through an editing
process. You could ask me anything here
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dan and I could answer with anything
that I want to and I often find by
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speaking on podcast, I get ideas for
new content all the time because I get
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asked a question that I've never been
asked before. I was on a podcast just
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the other week and somebody asked why
do we add in delightful moments for
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customers? And I was like, it just
feels right, that's that's why we do it.
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And that then kind of got the gears in
my brain spinning about me thinking
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about that and actually formulating
more of a process around delighting our
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customers and what that means to us as
a business. Um so it's also a way to
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create brand new content completely off
the cuff. Absolutely. I
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probably my favorite thing is jumping
into these conversations, even
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interacting with you hearing your ideas
processing and then spinning it back,
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going back and forth. The amount of
insight that I get from learning even
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as just the host is great for me. But
even being a guest on other people,
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other people shows I've been on a few
uh when people ask me questions, it
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just gets me thinking and even I'm like
explaining things that I'm learning.
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I'm learning by their own words coming
out of my mouth sometimes, right? Um
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sometimes you're like, oh, the reason
why we do that is like I've never, you
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explain it and then you're like, I've
never even externalized that before,
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thank you for asking. You just pulled
something out of me. It's almost
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sometimes it's like having these
interviews come at you. It's like
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almost having like a coach, it like
solidifies your own thinking sometimes
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that's just kind of a plus right to
kind of move on. What are we actually
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influencing here? Like this is often
like it's happening enough that
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sometimes I feel like it would almost
would like just not work as well
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anymore because people are so used to
hearing interview based podcast, people
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are so used to even hearing some person
on like everybody show like Matthew
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McConaughey right over the last couple
of months has been everywhere. I don't,
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he's just been blitzing all the podcast
and he's been everywhere. Hence he's
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like even thinking about running for
governor potentially here because he's
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been on so many podcasts and raked up
so much influence what's actually going
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on. How does that create influence?
Yeah, I think that to take a step back,
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we've got to remember that as marketers
and salespeople, we design a funnel or
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a sales process for individuals to go
through, but it's just one process or
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one funnel that we want all of these
different people to come into and, and
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and navigate through and really when
you think about it and the reason why
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speaking on multiple podcasts makes
sense is that there's different buyers
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from different places all over the
world, listening to different things,
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and also at different levels of the
buyer's journey. A lot of people listen
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to podcasts to learn or to overcome a
challenge that are actually
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experiencing at the moment. Like I, I
get asked what's my favorite marketing
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book? And I was like, well, I haven't
really learned anything new about
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marketing in books recently, because
books that were published a year ago
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weren't talking about Tiktok for
example, but I'll go to podcasts to
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listen to interviews with people who
are doing well on Tiktok. So this goes
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really back to the buyer's journey and
the buyer's journey actually starts a
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really long time before they reach out
to a sales person. I think it's around
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80% is the latest stat. And when I
think about the last two software
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purchases I made from thinking
specifically for the B two B um it was
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through word of mouth, office vibe is a
team manager, team uh, engagement
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platform so I can get feedback from my
team. I asked what are people using and
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somebody told me office fire, it's got
a really nice sign up process, check it
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out. The other piece of software was a,
it's called Home Run, it's an applicant
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tracking system. Um, somebody referred
it to me because they heard the founder
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on a podcast speak about it. So they'd
never actually used the software, but
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they'd heard the founder, I went and
listen to that podcast and I was like,
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okay, I like where this Ceo is coming
from, I like the direction he, his
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vision of the business. So I signed up
with Home Run, you know, the pricing
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was right and everything like that as
well. There are other things that
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contributed to it, but those two
purchases were both word of mouth and
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and referral and the more podcasts you
speak on, the more chance you have of
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increasing the likelihood of that word
of mouth. And as I mentioned, when
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people are actually, they're searching
for a solution to the problem that
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they're facing and maybe your product
or service can help them overcome that
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challenge. Can you really afford not to
show up when people are searching? It's
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funny, I consider podcasting to be like
a middle of the funnel type of activity
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only because the discover ability
around finding new podcast is not that
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great, which is why I usually need like,
you know, usually combined podcasting
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with like some kind of short form
channel like linkedin, twitter,
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facebook, something like that. And
while people are like hunting and
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searching on a Ceo and blogs and on
social media, find on podcasting,
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they're usually they're usually
learning, they're usually going a
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little bit deeper. Um So when they're
hearing your voice either as a, as a
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host or your guests voice, they're
actually like listening. They're not
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just scanning like in a blog post and
picking up bits and pieces are actually
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probably listening to the whole thing.
They probably scan to list the titles
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that were Interesting and picked out.
One that was the most intriguing to
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them probably because it's the biggest
problem they have or the thing that
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they have been thinking about lately,
maybe an opportunity they've been
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considering. And so when you come on as
the expert guest and they've been
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listening to you for a solid, 40, 50
min. like the chances of them look at
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least looking you up are probably
pretty high because they just spent, I
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mean the amount of time you just had
with them on a more intimate channel is
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up. So it's almost like you're, you're
skipping the top of the funnel and just
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going straight to the middle of the
funnel because the amount, it's not
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like just reading a tweet, that would
be very top of the top of the funnel
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activity, podcasting. You're
essentially inserting yourself into the
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middle of the funnel where they can do.
And I guess it's top of the funnel, you
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for you, They're still discovering you.
But that's like, it's a heavy hit for
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top of the funnel for you, right?
Because it's somebody else's potential
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funnel. I'm just kind of thinking, I
figured that's probably what's
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happening. Yeah. We've worked with
customers before who said that they
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didn't want to go and speak on a
podcast that their competitors were
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really speaking on. And I was like, no,
that's the best podcast to go on
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because you do a better interview and
deliver more value than your competitor
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did. Then people are going to have more,
they may have more of an affinity to
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working with you. If you share some
real raw insights and some knowledge
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that perhaps the competitive didn't
share, then you just walk up to them.
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Um, and the likelihood is that they
subscribe to that podcast, so they're
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going to listen to future episodes that
come out as well. So it's the perfect
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one to go forward. So we managed to
talk them around on on that particular
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scenario. That's interesting. If you're
speaking on podcasts, your competitors
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are onto usually try to one up them by
giving a totally different viewpoint or
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advantage point from them. Or do you
just try to, I imagine you're not just
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gonna do what they do and blogging and
just add more content. No. How do you
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you probably want to do that? Yeah. You
probably want to have a slightly
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different angle. You can agree with
them, you can disagree with them.
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There's no right or wrong answer but
just be prepared that if you're gonna
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disagree you do it tastefully and
respectfully and you've got the facts
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to back it up. So yeah. So I I do
believe to come across come come across
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it with a slightly different angle or
topic would be a better strategy then
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just if they said five tips you do you
give 10 tips because you're right, it's
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not blog post that we're dealing with
here. All right. What is your step by
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step process for doing this? This is
kind of the meat of the episode that I
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think is the most exciting. I remember
hearing it for the first time and they
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can like, oh that's doable. It's hard,
it's work but it's it's definitely
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doable. So can you break down your step
by step process for finding shows uh
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and reaching out, getting on there,
making sure you get the most out of the
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episodes that you do get. Sure. sure.
So what you're asking, I spent the
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first few months when we set up the
business, writing documents and
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processes. So this next few minutes is
going to be a combination of around 300
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pages of documentation and what I'll do
is I'll try and give the shortcut
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version of it, which somebody who's
listening today could could apply and
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put into practice straight away. So Um
when you get to publish the book, 300
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pages. Yeah, that's true, that's true.
We we should do that, we should do its
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thing. So the first step ready to start
with is really focusing on your message.
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You know, what stories do you want to
tell, what angles are you going to talk
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about? And there's typically three ways
that we encourage people to think about
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this and that's the solutions to common
problems that your ideal customers have
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um insights that you have, especially
if you're a software company, you've
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probably got a lot of data and insights
of how people are using the product,
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the tools um and everything like that.
And then also controversial opinions,
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one for me dan that I know you and I
agree with is that you shouldn't really
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get content um that the majority of
content should be undated and that's
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still quite a controversial opinion in
in certain marketing circles. So having
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topics that are of interest and and
would pique the interest of a podcast
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host is definitely the good place to
start. So, you've got your message,
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your, your stories, and I definitely
think about your customer stories and
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anecdotes that you could use to help
back up your your messaging as well.
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I'll cover that slightly later than and
then really, you need to ask yourself,
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it's time to do the research. So, who
do I want to be speaking to? If I was
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on stage at a conference, I just paid
An extortionate amount of money to get
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15 minutes speakers who do I want to
see in front of me before? Who do I
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want to see in front of me? So who are
the customers that I want to be
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listening to my message and the way
that we go about thinking about this
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for our customers were all about
relevancy. We do not care about the
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numbers, it's about we we most we
mostly focus on. Is this going to be a
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relevant podcast? And will there be a
large percentage of our idol of our
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customers, ideal prospects listening to
the show? So we ask the question what
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podcasts are your customers listening
to? And if you've got customers ask
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them, you could also think about what
podcasts are your competitors speaking
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on because if they if they're speaking
on a podcast, you may take the
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hypotheses that they've done their due
diligence and there's probably going to
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be a likelihood of of your target
audience on there as well. And then
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also, this is one of my favorite ones
down and it's around who are the
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influencers in your market or the
software vendors with huge amounts of
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funding? Where are they speaking?
Because if they're speaking and you
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served the same audience, then go and
find the podcast that they're being,
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they're being interviewed on as well
because again, there's more of a chance
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of that audience being your ideal
customer profile. So we've we've
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covered the starting points of thinking
about your messaging and your topics
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and then doing your research. Listen
notes is a great database, which has
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pretty much 2.4 million podcasts,
although I don't believe all 2.4
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million active, but it's a great
database and a place to start. If
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you're starting to look at the podcast
that you want to speak on before I move
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on down. Any questions on these first
two steps, Hey everybody Logan with
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sweet fish here. If you're a regular
listener of GDP growth, you know that
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I'm one of the co hosts of the show,
but you may not know that. I also head
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up the sales team here is sweet fish.
So for those of you in sales or sales
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ops, I wanted to take a second to share
something that's made us insanely more
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efficient lately. Our team has been
using lead I. Q. For the past few
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months. And what used to take us four
hours gathering contact data now takes
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us only one where 75% more efficient
were able to move faster with outbound
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prospecting and organizing our
campaigns is so much easier than before.
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I'd highly suggest you guys check out
lead I. Q. As well. You can check them
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00:20:08.960 --> 00:20:16.320
out at least I. Q dot com. That's L E A
D I Q dot com. All right, let's get
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back to the show. No, actually I think
it's remarkably clear. I think I like I
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have in my head exactly what I would do
in order to get this done. I think the,
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probably the best step is just talking
directly to customers and being like,
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by the way, who, who are you listening
to? I mean, I could go to my linkedin
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page, you just ask them and I'll
probably get a lot of answers. But
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specifically going to customers is
probably going to be the better one.
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That's probably the first place to go.
That's going to get you more like the
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people who are actually buying for me,
rather than your social audience.
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Absolute. So once you've got your
research, and of course, this is, this
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is going to going to take time. You're
gonna need to find the email address of
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the linkedin, sorry, linked in profile,
the email address of the podcast host.
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You want to make sure if that there's
lots of podcasts out there down as you
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know, but not all of them are active or
they haven't released a new episode in
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the last 30 days. So we kind of don't
count those podcasts when we're working
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with our customers campaigns. We
they're not qualified for us. We also
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look at the social media presence of
each podcast host and the podcast
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itself as well as the amount of reviews,
how frequently they produce new
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episodes as well. And this kind of
allows us to give a little bit of a
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scoring because we give each of those
parameters are waiting to give us a
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total school and that's how we kind of
filter and sort all of our podcast that
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we reach out to to our customers. Uh,
so once you've done done that and there
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is a lot of heavy lifting that needs to
happen there. The next thing you need
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to do is is suggest yourself as a guest
and you'll notice that I haven't used
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the word pitch, we've banned that word
pitch internally and when I see it in
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slack, I'm like, no, it's not pitch,
it's an introduction because what we're
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really focused on is thinking of the
audience, the host, the majority of
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hosts really do care about their
audience, that they spent the time
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building and the guests that they bring
onto their show. Um and so ultimately
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the host cares about the value that you
can bring to their audience, so make
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sure that you're looking for those key
similarities between previous guests
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and topics and the ones that you can
talk about as well and in your email.
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So we start most of our outreach via
email. We like to highlight a few,
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either a recent guests or a few topics
that they spoke about, but for example
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then I'm not gonna say, hey dan, I
really enjoyed your interview with Mark
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about podcasting. We listen to podcast
episodes. We were listening out for
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those nuggets of information that
connects our customers to the podcast
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host. One of our customers is a huge
Skydiving Fanny's done over 70 solo
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jumps, so if we hear that in the
podcast from the host who's saying or
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maybe they previously had a guest on,
we include that in our messaging.
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Writing PSS is probably the favorite
thing that I like to get the team doing.
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Um there was one I wrote today actually
because I still write a lot of these
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emails as well done One of them today
is the host does craft McGarr. Uh and I
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used to do crack McGarr until I got to
ribs cracked from a, from a roundhouse
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kick I wasn't expecting. So I put that
in there because we're personalizing
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the experience that we are giving the
podcast hosts. But yeah, highlight a
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few guests or topics and then make that
connection between those topics to what
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you can talk about. Maybe you can add
to, maybe you can disagree with, but
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really highlight why uh this would be
valuable to the audience. And what we
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like to focus on as well is when we're
working with our customers, we want to
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make sure that they're not coming and
going on podcast just to pitch their
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product. They're actually going on
podcast. Talk about solutions to
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challenges. So we always like to think
about what actionable tips can you
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share with a podcast audience that
somebody could listen to and implement
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straight away. And we do a very good
job of highlighting that in our
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outreach And and mentioning that our
customer is more than happy to share.
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You know, the insights that he's
experienced over 20 years of building
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HR functions in fast-growing startups.
You know, that's a lot that that person
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can unpack and deliver. And then lastly,
the call to action the sea to is we use
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a very soft call to action we never
like to assume and again we're not
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pitching here. So we asked the question,
would you be interested? And that could
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be done. Would your audience be
interested in learning from dan on your
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podcast? Or would your audience be
interested in learning about X. Y. Z.
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Topic on your on on the podcast or via
an interview? And we also like to see
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like a lot of, we've met a lot of our
customers and we know that they're good
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people and they're fun people as well.
So if we feel that the host will enjoy
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the conversation because we've listened
to a few of the recent episodes and see
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how they banter and build report with
the guests will also allude to that as
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well. And we usually do that in the PS
section and we might say um ask
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customer name about his 17 years
experience of being a male stripper
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just to add a little bit of intrigue.
And it's true as well for one of our
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customers. Absolutely. It's funny. So
you're going right for right for the
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suggestion of the first email. You're
not like warming it up with other
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communications, you're just going
straight for it. But you're doing a lot
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of homework ahead of time. You're
listening to actual episodes, you're
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actually, gosh, that's so much work to
do. But it makes so much more sense
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that it would take time to do. This
started to go back a little bit like
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when you find the list of episodes, so
you've done your homework, you have it
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in excel sheet, You've given him a
score. Do you like take on a group of
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them at a time to listen to for a while?
To take notes while you're listening to
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him? To find those insights? Yeah we we
on average we get a 75% response rate
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for all of the outreach that we do.
Which means we don't have to send huge
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volumes. So and you know I used to work
in marketing automation. I know I could
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automate a lot of this but I just know
it won't work when I as you know then I
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I coach sales development reps as a
project outside of speaking podcast.
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And the first thing I say to them is
give first give value before asking for
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anything in return in the position that
we're in as a guest booking agency. If
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that's the category that we fit into,
we don't like to be put in a box, but
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for this purpose we will, the podcast
host knows what our job is to do. And
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as long as we're clearly communicating
the value that our customers can
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deliver, we feel confident that because
we've done the research right? Because
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we've listened to several episodes at
times and we've got a whole slack
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channel where one of our booking agents
would say, hey, I can't find a relevant
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uh interview. So people jump in and say,
well what about this one? Or what about
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00:26:44.100 --> 00:26:48.760
that one? Because we all know all of
our team knows our customers. Um
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Because we spent that time, it's not
just like Hayden here's a guest, it's
401
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Haydn enjoyed your episode with Mark
about X. Y. Z. Really found it
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interesting with when he mentioned abc
um We have we're currently working with
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a customer who could expand on that
topic. Would you do you feel your
404
00:27:06.980 --> 00:27:10.630
audience would also find it valuable
for him to be on your show or her to be
405
00:27:10.630 --> 00:27:15.870
on your show? Um So we do lead with the
suggestion, but like I said, we're not
406
00:27:15.880 --> 00:27:22.780
afraid of being proud that our job is
to secure interviews for sure. Um And
407
00:27:22.780 --> 00:27:26.720
there's certainly been times where you
you guys have brought guests to us and
408
00:27:26.720 --> 00:27:29.380
other people have broadcast to us.
We're just, it just kind of makes sense.
409
00:27:29.390 --> 00:27:33.220
It almost feels like a it almost feels
like a friend making a recommendation
410
00:27:33.220 --> 00:27:37.630
that it feels like a pitch, right?
You're like, hey, like seems like so
411
00:27:37.630 --> 00:27:40.830
and so it would be a good fit. Are you
interested? I mean we're kind of big
412
00:27:40.830 --> 00:27:45.500
into the call to action, like
interested question mark. Um It's just
413
00:27:45.500 --> 00:27:51.950
casual, it's the way people actually
talk. Um So 75%. A pretty good uh
414
00:27:51.960 --> 00:27:56.270
response rate. How many what's the rate
of that you're actually getting people
415
00:27:56.270 --> 00:27:57.260
placed on the shows?
416
00:27:58.840 --> 00:28:04.840
So we we were depending on the part of
the campaign that we're working with
417
00:28:04.840 --> 00:28:08.860
our customers on average, we book for
interviews booked per month for each
418
00:28:08.860 --> 00:28:11.590
customer, some of those working a
shorter time frame, some of them a
419
00:28:11.590 --> 00:28:15.470
little bit longer. But we're as you can
imagine from that sort of, you know
420
00:28:15.480 --> 00:28:20.310
that 75 responsible isn't all positive.
Sometimes it's like, hey no not right
421
00:28:20.310 --> 00:28:24.040
now I'm fully booked or it's not quite
the fit because we're gonna be focusing
422
00:28:24.040 --> 00:28:29.400
on this topic and that topic. Um But
we're managing to secure customers
423
00:28:29.410 --> 00:28:35.000
relatively easily on four interviews
per month. When I say easily the work
424
00:28:35.000 --> 00:28:38.380
has gone in to get to that point. But
once we're ready to send the emails
425
00:28:38.380 --> 00:28:42.350
were not about the volume. And if I see
that we're drafting too many emails,
426
00:28:42.360 --> 00:28:46.130
I'm like, no, there's a problem here.
The message isn't right. Let's refocus
427
00:28:46.130 --> 00:28:49.400
on the message, reduce the volume and
make sure that we've got the right
428
00:28:49.400 --> 00:28:50.770
message to the right audience
429
00:28:51.940 --> 00:28:56.170
to kind of circle back around. Like how
many someone on your team is actually
430
00:28:56.170 --> 00:29:00.130
listening to the episodes of all these
different podcasts. Like if you were an
431
00:29:00.140 --> 00:29:05.100
individual, like, let's say I wanted to
go speak on your podcasts, Is it just
432
00:29:05.100 --> 00:29:08.600
about as much time as I can give to it?
Like is there, do you try to listen to
433
00:29:08.600 --> 00:29:12.460
a few shows at a time? Um How do you
how do you group the work on that?
434
00:29:13.640 --> 00:29:17.630
Yes. So that that you did ask about the
grouping. So we we kind of Bachar
435
00:29:17.630 --> 00:29:23.380
outreach in tens. So we would send 10
emails out as part of a batch of of one
436
00:29:23.380 --> 00:29:28.000
campaign. And the reason why we don't
do more is well that 10, we could get
437
00:29:28.000 --> 00:29:32.540
four yeses or we could get six yeses
For the best campaign that we've done
438
00:29:32.540 --> 00:29:36.630
so far. We've got 100% success rate on
10 emails for a customer that we
439
00:29:36.630 --> 00:29:39.750
reached out to. Because we did our
homework, we did our research. We made
440
00:29:39.750 --> 00:29:44.500
the relevant connections between The
podcast host and the guest and the PSS
441
00:29:44.500 --> 00:29:48.660
were really personalized. Um and it
just so happened that those 10 will
442
00:29:48.660 --> 00:29:52.320
open to taking on a guest. We just
can't predict where the podcast host is
443
00:29:52.320 --> 00:29:56.980
in their schedule. If you're doing it
yourself, I would 100% recommend
444
00:29:56.990 --> 00:30:00.900
spending the time doing the research
and listening to a couple of episodes
445
00:30:00.930 --> 00:30:04.460
rather than trying to do all in a
spreadsheet. An automated and Dana's
446
00:30:04.460 --> 00:30:07.650
alluded to. I used to work in marketing
automation, setting up automation for
447
00:30:07.650 --> 00:30:11.560
companies. And the first thing I often
say to my clients at the time would be
448
00:30:11.640 --> 00:30:14.680
let's not automate everything and let's
not automate a process that doesn't
449
00:30:14.680 --> 00:30:18.730
work. Let's do this in bite sized
chunks and work out which things we can
450
00:30:18.730 --> 00:30:22.920
automate. So just to give an idea of
how we do it here, a speaking podcast
451
00:30:22.920 --> 00:30:27.030
is we have a team that just as research,
we have a team that does the
452
00:30:27.030 --> 00:30:31.780
copyrighting. So we've actually started
to batch process the way that we do
453
00:30:31.780 --> 00:30:38.750
work. So our copywriters just write the
copy for the foot for the outreach. But
454
00:30:38.760 --> 00:30:41.940
all of our booking agents are also
trained to do the copy as well. So if
455
00:30:41.940 --> 00:30:45.560
there's ever the volume is too high for
the copywriters do booking agents can
456
00:30:45.560 --> 00:30:49.670
jump in and uh and and make any tweets
or draft their own emails as well
457
00:30:50.740 --> 00:30:54.680
Man, there's so many little details um
that I could dive into and I'm sure the
458
00:30:54.680 --> 00:30:58.240
300 pages worth of documentation
outlines all the steps and that
459
00:30:58.250 --> 00:31:01.500
outreach. Have you, have you published
this information anywhere as far as
460
00:31:01.500 --> 00:31:04.610
like what your scripts look like and
even what tools you use to find their
461
00:31:04.610 --> 00:31:09.270
email and all that kind of stuff. We've
we've put together a guide. If you were
462
00:31:09.270 --> 00:31:12.450
an individual that you wanted to do
this yourself, we've put together a
463
00:31:12.450 --> 00:31:17.030
step by step process for for that,
which we I can share at the end of the
464
00:31:17.040 --> 00:31:20.080
podcast and maybe share the link with
you down So you can include it in the,
465
00:31:20.080 --> 00:31:23.960
in the show notes as well. So yeah, so
we got it. So somebody could read that,
466
00:31:23.960 --> 00:31:27.250
spend the time to read it, follow the
instructions. There's a research
467
00:31:27.250 --> 00:31:30.360
template, there's an email script in
there as well, so that they could use
468
00:31:30.370 --> 00:31:33.280
it slightly different to the one that
we do because because I wrote it as if
469
00:31:33.280 --> 00:31:37.500
I'm reaching out myself, but one thing
that we haven't covered just yet is the
470
00:31:37.500 --> 00:31:44.920
follow up process. So 40% of our
bookings happen on the first email, The
471
00:31:44.920 --> 00:31:48.930
60% of the bookings happen in the
follow ups and we send around six
472
00:31:48.930 --> 00:31:54.480
follow ups for each, each customer. So
that batch of 10 is really 60 emails
473
00:31:54.480 --> 00:31:59.090
that that we right. And what we send in
those follow ups is additional examples
474
00:31:59.090 --> 00:32:03.050
of, of content, potentially a previous
podcast interview that's already gone
475
00:32:03.050 --> 00:32:08.000
live, maybe social proof. One of our
customers has a an email list, which is
476
00:32:08.000 --> 00:32:12.610
happy to promote the podcast too. After
he's appeared on a on a show, another
477
00:32:12.610 --> 00:32:15.510
customer of ours, she has a huge
following on instagram and she's always
478
00:32:15.510 --> 00:32:20.680
happy to give a plug to a podcast host
if if they interview her. So we use
479
00:32:20.680 --> 00:32:24.920
that as part of our follow up and we
have like a break up email, which I'm
480
00:32:24.920 --> 00:32:28.820
sure you're familiar with. We don't go
too cheesy with it at all, but it's
481
00:32:28.820 --> 00:32:31.980
effective and we get a lot of people
coming back to us saying, I'm so sorry,
482
00:32:31.990 --> 00:32:34.900
I just might, I'm completely
overwhelmed, but you're the only
483
00:32:34.900 --> 00:32:39.730
company that has consistently followed
up in a very polite and good wayne. In
484
00:32:39.730 --> 00:32:43.470
fact, if you look at our website than
there's more testimonials from podcast
485
00:32:43.470 --> 00:32:46.970
host, then there is of the customers
that we've worked with because the host
486
00:32:46.970 --> 00:32:50.770
just loved the outreach and the
approach that we take. I can see why it
487
00:32:50.770 --> 00:32:55.020
would be interesting to see. Do you
change the email entirely with every
488
00:32:55.020 --> 00:32:58.340
single response? You're just changing
the subject line? I know they're
489
00:32:58.340 --> 00:33:02.210
completely completely fresh emails
every every time. So in a sequence
490
00:33:02.210 --> 00:33:05.520
those six emails would be completely
different. We do reply to one of the
491
00:33:05.520 --> 00:33:09.670
initial emails that we send, but the
majority of the other emails are
492
00:33:09.670 --> 00:33:13.480
completely different because, you know,
from my experience and sells a lot of
493
00:33:13.480 --> 00:33:17.200
companies or a lot of sales people in
the emails, they pitch their product or
494
00:33:17.200 --> 00:33:20.610
they talk about all of the benefits or
all of the features of the tool that
495
00:33:20.610 --> 00:33:24.120
they're trying to sell in one email.
Whereas really if you're putting four
496
00:33:24.120 --> 00:33:28.200
bullet points in, that's four different
messages may be the first problem that
497
00:33:28.200 --> 00:33:32.070
you solve didn't resonate with that
person who sent it to. So try the
498
00:33:32.070 --> 00:33:35.670
second one, try the third and not to go
too off topic. There was a very
499
00:33:35.670 --> 00:33:39.910
successful campaign. I ran for a
software company and after running some
500
00:33:39.910 --> 00:33:43.310
of the outreach, we found out that the
messaging and the content in the third
501
00:33:43.310 --> 00:33:48.650
email was what got most of the replies.
So we put the third email to the first
502
00:33:48.650 --> 00:33:53.100
email for the future out which we were
doing. And we managed to get even more
503
00:33:53.100 --> 00:33:55.600
replies to those first emails without
having to go through the effort of the
504
00:33:55.600 --> 00:33:58.400
follow up. And again, that's why we
take that approach to matching the
505
00:33:58.400 --> 00:34:01.370
process because if we send 10 emails
and it's just not landing and we're not
506
00:34:01.370 --> 00:34:05.490
getting our hitting our KPI is that we
normally do, will revise and revisit
507
00:34:05.500 --> 00:34:09.630
and see what we can do to get better
results in the future. It's amazing
508
00:34:09.630 --> 00:34:12.780
that you're not automating this. Like
the whole cadence of these things is
509
00:34:12.780 --> 00:34:18.820
going out manually, even though you, I
mean 10 at a time isn't too bad, But
510
00:34:18.820 --> 00:34:23.610
still 10 times six is 60 different
emails, all of them unique, all of them
511
00:34:23.610 --> 00:34:29.340
customized, which is why this is, you
know, is a hard process, a lot of work.
512
00:34:30.040 --> 00:34:33.199
And again, like I know what can be
automated because I used to automate
513
00:34:33.199 --> 00:34:37.630
these things before, but wherever
there's human error and an automation
514
00:34:37.630 --> 00:34:42.909
could go AWOL we kind of don't want to
automate. And what often happens as you
515
00:34:42.909 --> 00:34:46.330
all know down from all the shows that
you guys produces, you have producers
516
00:34:46.330 --> 00:34:49.190
and you have other people replying on
behalf of the host that you've reached
517
00:34:49.190 --> 00:34:55.110
out to. And unless you've got a very,
very tight um exclusion kind of formula
518
00:34:55.110 --> 00:34:58.660
in there, you're going to end up
sending the follow up email are not
519
00:34:58.660 --> 00:35:02.240
canceling it once you've had a reply
from a different email. And when I
520
00:35:02.240 --> 00:35:04.960
think of all the moving parts and the
businesses and all the all the things
521
00:35:04.960 --> 00:35:08.860
that I could automate, there are other
things which have less chance of going
522
00:35:08.860 --> 00:35:13.160
wrong that I automate the things where
I need a human pair of eyes. I try not
523
00:35:13.160 --> 00:35:13.840
to automate
524
00:35:14.840 --> 00:35:19.450
we automate a lot of the reporting. So
we obviously right, we send out these
525
00:35:19.450 --> 00:35:23.500
emails and we have all the follow ups
that go out as well. So the team when
526
00:35:23.500 --> 00:35:27.900
we first started were put in ones and
zeros in spreadsheets so that we could
527
00:35:27.900 --> 00:35:31.610
count how many emails we sent out. So
we've automated a lot of that of that
528
00:35:31.610 --> 00:35:35.720
process. The other things that we also
make is our own outreach for our own
529
00:35:35.720 --> 00:35:39.660
prospecting as well. That's all
automated. But the main bulk of our
530
00:35:39.670 --> 00:35:44.590
booking agents time is reporting and
just keeping on top of the admin. So
531
00:35:44.590 --> 00:35:47.520
we're looking at ways to further
improve the admin. You know, we
532
00:35:47.520 --> 00:35:51.530
shortlist podcast, they have to go
through an approval level, the the
533
00:35:51.530 --> 00:35:54.910
emails that are drafted, They go
through an approval level. So a lot of
534
00:35:54.910 --> 00:35:58.460
the back end stuff we we automate. But
if you're doing this as an individual,
535
00:35:58.470 --> 00:36:02.450
you're lucky. You don't have to worry
about all this stuff. We we have to
536
00:36:02.450 --> 00:36:06.530
worry about it when we're working with
dozens and dozens of customers and
537
00:36:06.530 --> 00:36:11.580
campaigns at the time. What do you
suggest for your customers who have
538
00:36:11.580 --> 00:36:16.420
landed on a show successfully? Given a
good talk podcast podcast gets
539
00:36:16.420 --> 00:36:21.190
published? Is there any follow up
recommendations you make for them to
540
00:36:21.190 --> 00:36:22.060
follow up with hosts?
541
00:36:23.130 --> 00:36:26.350
Yeah, absolutely. We we always
recommend that you follow up with the
542
00:36:26.350 --> 00:36:31.040
host. You know, I'm so amazed that even
myself when I speak on podcast, I don't
543
00:36:31.040 --> 00:36:34.750
get an email to say that the podcast
has even gone live. So there's so much
544
00:36:34.750 --> 00:36:37.890
opportunity here. So follow up with the
podcast host as soon as you finish the
545
00:36:37.890 --> 00:36:41.960
interview, say thank you. Um, and then
when that interview goes live, you know,
546
00:36:41.970 --> 00:36:46.610
it doesn't take you much to repurpose
that content, whether that's just
547
00:36:46.610 --> 00:36:50.740
sharing a link on social media and
tagging the, the podcast hosting it,
548
00:36:50.750 --> 00:36:54.670
working with a company like us, which
we repurpose the content as well. So
549
00:36:54.680 --> 00:36:57.710
that's another service that we offer.
And then you're basically helping the
550
00:36:57.710 --> 00:37:01.980
podcast host get their name out there
even more because it's a mutual benefit
551
00:37:01.980 --> 00:37:05.910
to do So. And then also, you know, if
you've got, if you've got piers that
552
00:37:05.910 --> 00:37:09.460
would make a great interview guests,
just suggest them to the podcast host
553
00:37:09.460 --> 00:37:12.620
as well. You've just spent 45 minutes,
maybe even an hour and a half. If
554
00:37:12.620 --> 00:37:15.820
you've done a pre interview call with
the host, you've got an idea of who
555
00:37:15.820 --> 00:37:18.650
they like to speak to them, what
they're like as a person. I'm sure you
556
00:37:18.650 --> 00:37:22.340
can think of two or three people that
you could recommend. Um, so we try and
557
00:37:22.340 --> 00:37:25.450
encourage that, but people are busy.
Not everybody does it, but we do try
558
00:37:25.450 --> 00:37:28.560
and encourage that. Gosh, that makes a
lot of sense. It almost makes me wonder
559
00:37:28.560 --> 00:37:32.780
if like this, this whole process for a
better, if you're like, have a friend,
560
00:37:32.780 --> 00:37:35.870
have a coworker, have somebody else
doing it with you so that you can
561
00:37:35.870 --> 00:37:40.090
always be recommending that person
afterwards and you might be able to get
562
00:37:40.100 --> 00:37:43.160
more. I mean, maybe not a coworker
because they just had you as a
563
00:37:43.160 --> 00:37:46.930
representative. But if you have a like
minded company that you do a lot of
564
00:37:46.930 --> 00:37:50.780
work with, it could be an easy win win
for both of you if you're both going at
565
00:37:50.780 --> 00:37:55.420
it at the same time. Certainly,
certainly. And what else you can do?
566
00:37:55.420 --> 00:37:58.550
Like I said, repurpose that that
interview into multiple pieces of
567
00:37:58.550 --> 00:38:01.530
content. And I think a lot of people
just think, okay, well we'll share that
568
00:38:01.530 --> 00:38:05.720
on social media, but we're we say, well,
no, there's so many more places you can
569
00:38:05.720 --> 00:38:09.030
share it. I've worked with companies
before who said, Mark, we don't know
570
00:38:09.030 --> 00:38:12.290
what's put in the newsletter, but in
the podcast interview, you've got
571
00:38:12.290 --> 00:38:15.190
prospects that are sitting in your
pipeline that have gone cold. Send them
572
00:38:15.190 --> 00:38:17.820
a podcast interview where you're
talking about overcoming a challenge
573
00:38:17.820 --> 00:38:21.710
that you know, that they have use it in
your customer marketing as well. There
574
00:38:21.710 --> 00:38:24.920
are so many ways and so many avenues to
reuse each interview. And that's why I
575
00:38:24.920 --> 00:38:28.630
believe it's just so powerful and going
back full circle to the top. That's why
576
00:38:28.630 --> 00:38:33.370
it's become even more popular of in the
last year or so. Oh, we're big
577
00:38:33.370 --> 00:38:36.590
believers and splintering out content
and getting it out there all over the
578
00:38:36.590 --> 00:38:39.800
place. And I could probably do a whole
another episode and just all the places
579
00:38:39.800 --> 00:38:45.170
where upon an old podcast episode could
live and be useful. But is there kind
580
00:38:45.170 --> 00:38:48.300
of tight things up? Is there anything
else a question I didn't ask? Or
581
00:38:48.300 --> 00:38:51.650
something else that you think would be
really useful for the audience if they
582
00:38:51.660 --> 00:38:56.810
before they go on themselves and start
walking through this process Yeah. The
583
00:38:56.820 --> 00:39:02.580
one step that we support our customers
with, but as much as we can is that
584
00:39:02.580 --> 00:39:07.280
preparation for the interview I think
if you if you don't prepare and you're
585
00:39:07.280 --> 00:39:10.940
you're not practice yeah, you're not
prepared for the interview, it's not
586
00:39:10.940 --> 00:39:14.850
going to go as well as you think it
should. So we always recommend that you
587
00:39:14.850 --> 00:39:18.530
have a pre interview conversation to
discuss the topics with the podcast
588
00:39:18.530 --> 00:39:22.160
host before the interview. That gives
you a bit of time to prepare your
589
00:39:22.160 --> 00:39:27.600
answers and also it removes any anxiety
of being asked to, you know, answer
590
00:39:27.600 --> 00:39:33.000
some left field questions. Listen to a
couple of episodes, at least two
591
00:39:33.000 --> 00:39:36.490
episodes before I've been caught out
before Down with a quick fire round at
592
00:39:36.490 --> 00:39:40.570
the end and it was like what was my
childhood superhero, and if I didn't do
593
00:39:40.570 --> 00:39:43.620
this job, what would I be doing? And it
just completely threw me off because I
594
00:39:43.620 --> 00:39:47.450
didn't realize that those questions
were coming up, although the, you know
595
00:39:47.450 --> 00:39:50.740
the content and the interview was fine,
it was just that that at the end and it
596
00:39:50.750 --> 00:39:53.050
yeah, just complete three months. So
hopefully you're not gonna do that to
597
00:39:53.050 --> 00:39:57.120
me today. Practice your intro, how you
introduce yourself and how you set the
598
00:39:57.120 --> 00:40:01.060
scene, the topics that you want to talk
about. Practice the stories and the
599
00:40:01.060 --> 00:40:04.540
anecdotes and the results that you can
you can share as you talk about the
600
00:40:04.540 --> 00:40:09.150
topics and then practice your call to
action as well. So what are you going
601
00:40:09.150 --> 00:40:12.030
to say at the end of the podcast? Where
are you going to direct audience
602
00:40:12.030 --> 00:40:15.670
listeners to? And we've actually
speaking podcast, we've partnered with
603
00:40:15.670 --> 00:40:20.430
this amazing presentation coach and
every customer that we work with gets a
604
00:40:20.440 --> 00:40:24.790
session with Susie that we pay for
because it's in our interest for our
605
00:40:24.790 --> 00:40:28.350
customers to feel confident, go and
deliver a great interview because
606
00:40:28.350 --> 00:40:31.680
they'll have a better experience and
they'll want to come back for more. So
607
00:40:31.680 --> 00:40:34.680
yeah, if you need to, if you need a
recommendation for a coach, I'd be more
608
00:40:34.680 --> 00:40:39.160
than happy to, to to make those
recommendations to. Awesome. Yeah. Just
609
00:40:39.160 --> 00:40:44.550
for fun. And I'll ask you for her her
website or her details. We could throw
610
00:40:44.550 --> 00:40:48.640
a link to her, her stuff in the show
notes to. Of course, yeah. Suzy
611
00:40:48.640 --> 00:40:52.890
Ashfield that speak to impact. She's
fantastic. Really is good. I can share
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00:40:52.890 --> 00:40:55.510
the link with you after as well. Down
Mark, thank you so much for joining me
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00:40:55.510 --> 00:40:59.690
on the show today. Where can people go
to learn more about this from you?
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00:40:59.700 --> 00:41:04.770
Brilliant. So, the best place to find
me is speak on podcast dot com. And if
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00:41:04.770 --> 00:41:08.320
you go to speak on podcast dot com
forward slash B two B. There'll be a
616
00:41:08.320 --> 00:41:13.260
special page just to the audience
listeners of this, this interview where
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00:41:13.270 --> 00:41:16.680
I'll put the whole guide of how you can
do this yourself as well as a couple of
618
00:41:16.680 --> 00:41:20.660
email templates, the reporting sheet
and dan. What we're going to do just
619
00:41:20.660 --> 00:41:25.140
for the listeners is if you send us
your website and your target market,
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00:41:25.210 --> 00:41:28.510
we'll go and do a bit of research and
send you to our free podcast that we
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00:41:28.510 --> 00:41:32.080
think would make a great fit for you
and we'll give you that for free. Thank
622
00:41:32.080 --> 00:41:36.260
you. That is generous, Mark. It has
been a fantastic episode. Thank you so
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00:41:36.260 --> 00:41:40.510
much for putting together those
resources for our audience and talking
624
00:41:40.510 --> 00:41:44.920
about this with me today. Thanks for
joining me on GDP growth, cheers down.
625
00:41:44.920 --> 00:41:46.520
It's been a pleasure to be an awesome
thank you.
626
00:41:49.610 --> 00:41:55.750
Mhm Gary V says it all the time and we
agree every company should think of
627
00:41:55.750 --> 00:42:01.530
themselves as a media company first,
then whatever it is they actually do if
628
00:42:01.530 --> 00:42:05.470
you know this is true, but your team is
already maxed out and you can't produce
629
00:42:05.480 --> 00:42:09.630
any more content in house. We can help,
we produce podcasts for some of the
630
00:42:09.630 --> 00:42:13.910
most innovative BB brands in the world
and we also help them turn the content
631
00:42:13.910 --> 00:42:18.730
from the podcast and blog posts, micro
videos and slide decks that work really
632
00:42:18.730 --> 00:42:22.350
well on linked in. If you want to learn
more, go to sweet fish Media dot com
633
00:42:22.350 --> 00:42:26.440
slash launch or email Logan at sweet
fish media dot com.