Transcript
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Hey there, this is James Carberry, founder of sweet fish media and one
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of the cohosts of this show.
For the last year and a half I've
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been working on my very first book. In the book I share the three
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part framework we've used as the foundation
for our growth here at sweetfish. Now
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there are lots of companies that have
raised a bunch of money and have grown
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insanely fast, and we featured a
lot of them here on the show.
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We've decided to bootstrap our business,
which usually equates to pretty slow growth,
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but using the strategy outlined in the
book, we are on pace to be
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one of inks fastest growing companies in
two thousand and twenty. The book is
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called content based networking, how to
instantly connect with anyone you want to know.
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If you're a fan of audio books
like me, you can find the
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book on audible or if you like
physical books, you can also find it
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on Amazon. Just search content based
networking or James carberry CR be aary in
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audible or Amazon and it should pop
right up. All right, let's get
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into the show. Hey, everybody, logan with sweet fish here. It's
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a new year and at do decade
and we're celebrating by rounding up the top
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twenty episodes as we look back on
two thousand and nineteen. Will be sharing
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them here throughout the month of January
in our Hashtag best of two thousand and
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nineteen series, and today's episode is
one that I really enjoyed. It's a
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conversation with Sam fell Dono, head
of sales over at sales reply, coming
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in at number fourteen in our countdown. He shares a very specific linked in
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tactic you can use if you've recently
gone through a rebrand or a name change,
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to drive some new attention to your
brand. Welcome back to be tob
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growth. I am your host for
today's episode. Nikki Ivy was sweet fish
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media guys. I've got with me
today Sam Filled Otto, who is head
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of sales and growth at sales reply. Sam, how you doing to day,
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Nicky? I'm good. It's great
media. I love. I love
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an enthusiastic response to that question,
because then knows, sometimes we could go
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either way. So glad to hear
that you're doing well, guys. Sam
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is going to be talking to us
today about a growth half that's really helped
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the folks that sales reply out these
days, and that is using linked in
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employee change to drive a tension and
I cannot wait to hear those insight sound.
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But before we get into all of
that, I would love it if
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you would just give us all a
little bit of background on yourself and will
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you and the folks that sales reply
have been up to these days? Yeah,
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absolutely so. As you mentioned,
on the head of sales and growth
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here at sales reply, we just
went through a rebrand from pipe istry over
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to sales repply, a lot of
companies had heard of pipeestry previously, but
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we had built a new platform that
we and we really just wanted to align
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everything on both sides of the business. So we made the decision to make
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that rebrand over to sales reply.
So now we're mixed between a beauty sales
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floment agency and technology platform, with
the end goal of allowing companies to scale
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rapidly without hiring additional reps or investing
in additional technologies on the sales smellm in
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front. So our goal is really
getting meetings for clients and helping them grow
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without increasing their headcount right, which
is what we all want. So so
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I'm glad that that you guys are
seeing some success and thanks for letting US
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know exactly what it is that you
guys are are doing for folks out there.
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It sounds like it's important work and
one of the ways that you guys
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are advancing that important work is using
linkedin employee changed to drive attention. And
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so first I'd like for you to
give us a little bit more context around
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what you guys went through with the
the rebrand and why that was an opportunity
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to apply this this growth hack before
we get into sort of what exactly that
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looks like. Yeah, absolutely so. When we first came out with the
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product, we named a sales reply
and we loved the name and we really
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liked the idea and how it lined
up with our market and what we're trying
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to achieve. The part of the
problem when you're going through a rebrand is
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you quickly come to this dead stop
where nobody knows who sales replies. They
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may have heard of hype this tree
before, and so you have to figure
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out ways that you can really get
yourself in front of your audience and not
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let there be a gift because ultimately, you know, when you're a small
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business, especially in a booststraps like
we are down times can be hard times
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and we're not trying to see how
long lasting impact from that. And so,
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you know, one of the ideas
that we came up with on the
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Linkedin Front was, you know,
and I kind of came up with this,
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I don't know, it is probably
about six months ago or so.
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I was making some adjustments to my
title on Linkedin and I forgot to change
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the I forgot to basically throttle it
off so that it wouldn't send an update
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to my whole network. And so
when I made a, you know,
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small adjustment to my title at the
company, it pushed out an update to
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every single person in my network and, you know, within a couple of
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hours I had hundreds of views on
my profile, I had a bunch of
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messages from people, you know,
I had people commenting on the job changed
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and I hadn't even changed jobs.
I just made a slight adjustment to the
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title and I was like, well, this is for what I did here.
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This was kind of annoying, but
if this could be utilized in a
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different way, this could get me
in front of a pretty large audience and
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a very short amount of time,
which on Linkedin is, you know,
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everyone's striving to do that. It's
hard to get in front of your audience
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with the way that they're always changing
their algorithm around. You can post content,
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but it's probably not going to get
in front of a huge portion of
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your network. By doing this,
though, I figured out I could get
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in front of a lot larger part
of my network and, you know,
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I would get they would get notifications
on their phone for it would pop up
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on their timeline, you know,
when people comment or like, it would
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pop up on other people's timeline.
So it seemed like a really good opportunity
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for our entire team to use this
idea and in order to drive attention to
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the brand. Is Health. Yeah, no, I've I know exactly what
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you're talking about. I've done that
where, you know, it pushes out
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the update and then it was one
of the most engaged with updates in my
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history on linkedin one of my job
changes. So those in and of themselves
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tend to get engagement. And then
when you're talking about sort of falling into
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that accidentally at the rebrand, how
smart of you to decide like yeah,
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something we could capitalize on. There's
there's something to this. One of the
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other positive things that that you talked
about this sort of spilling into and with
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perspective, the rebrand is the opportunity
that gives to align sales and marketing.
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Talk about that force. Yeah,
absolutely, it was a marketing tend to
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be on opposite size of defense a
lot of times, but both departments have
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a lot of valuable input and so
when we went through this rebrand, I'm
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the head of sales, our se
runs a lot of the marketing, and
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so we got together and put together
a couple of documents just really looking at
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the messaging and positioning of the company
based on, you know, what he
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thought would be great positioning. From
you know, I'm you know, from
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being a CEO as well doing all
of our marketing, but also from my
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ends having these conversations day in and
day out with prospects, you know,
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understanding what's important to the market and
you know what how our value prop can
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really play a part in this,
and then coming together and working super cohesively
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so that we can line up,
you know, what the marketing initiatives are
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going to be with messaging and positioning
from the sale side and get us so
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you know we're both on the same
topic here and we're both both really well
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aligned with what our direction is going
to be moving forward, without out leaving
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one or the other department out,
and because there's definitely super valuable and put
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from both sides. Yeah, particularly
with the fact that the more just by
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volume, right, the more people
that you have involved and on board,
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especially when we're talking about how to
use that on Linkedin it's work. Traditionally
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it is marketers who are doing that, that that push and sort of carrying
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that banner. When you involve sales
teams in that, I think there is
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an opportunity there to to reach even
more people and have a shot at at
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least you having even more engaging conversations
with with the customers and prospect so I
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think exactly smart way to think about
it. And even just in that conversation.
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You know, that was when,
you know, we made the I
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made the push for our team where
we're going to make that update on Linkedin.
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We weren't a new company. You
know, Pipe Istry is still on
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my linkedin right now, is it
is with every one of other employees.
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So we had the option, you
know, we can either change the company
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name or can create a whole new
position on everybody's Linkedin, put, you
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know, brand new message in that
lines up with what marketing and sales has
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been talking about and make sure everybody's
linked in is updated, you know,
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has the correct summary and the correct
branding and messaging on it, and then
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when you make that update it gets
pushed out to the network and so all
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of that work, the sales and
marketing is put in all of a sudden
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has an audience it wouldn't have had
before by putting a new company in a
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new title on there. For today's
grows story, will be talking about clear
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company, a fast growing talent management
platform. Clear company was acquiring a decent
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number of users, but they weren't
happy with their organic traffic or conversions.
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Clear Company turned to directive, the
BETOB search marketing agency to help increase their
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overall search visibility for core keywords in
order to drive more organic traffic and bottom
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of the funnel leads. After identifying
the core target keyword and analyzing the first
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page of Google results, directive executed
a content and digital PR strategy to rank
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clear company number one on the first
page of Google for the high intent keyword.
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In just five months, that one
piece of content generated twenty seven demo
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requests and one thousand nine hundred and
two referring domains, and all time high
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for clear company. If you're looking
for results like this with your search engine
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marketing, there's a good chance directive
can help. Visit Directive consultingcom and get
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a free customized proposal. All right, let's get back to the show.
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What I'm interested in now is what
happens with content, what happens with,
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you know, collateral and case studies
that you guys put work into for the
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old name, the old brand,
and what does that need to look like
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moving forward? And then does that
need to look the same for the marketing
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team and the sales team, for
individual contributors and leadership? How does that
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all play out? Yeah, so
I'm a big believer the going through a
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rebrand is the perfect time to revamp
everything and not just putting a different logo
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on it and moving it across,
but really looking at the actual clatteral the
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contents, you know, the case
studies that your company hasn't seeing. Is
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this the best that we can do? And if it's not, this is
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a great time to make that update, because now people are going to be
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seeing a new company. We need
to put our best foot forward with them.
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We can't rely on name recognition from
our old company's going through and looking
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at that content and really making sure
that it's not just being updated to reflect
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the rebrand, but it's also being
updated to reflect kind of this change and
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organization in this new direction and this
this growth or than the company. If
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you're content and your collateral, the
case studies, they're not growing, they're
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just getting a new logo on them. What's really the point in that,
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to be with right? Yeah,
now, for sure is so I like
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the way that that's prioritized in the
way that you you talk about that,
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because it's important. Other thing that
you know, we didn't talk about it
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too much in our, you know, offline conversation as far as what is
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some of the challenges are to rebranding, but I want to make sure we
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get to it. How important is
it to keep in mind why you're doing
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the rebrand and to communicate that throughout
the organization when you're going through something like
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this? Yeah, and the rebrands. Some companies take it, and I've
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seen it happen where they just don't
like their name and they want to change
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it. That wasn't the case for
us because we had created a whole different
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platform and a whole different side of
the business. We really wanted to relign
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that. But looking at you,
the strategy changes to the business as a
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whole and making sure that the rebrand
actually plays a part in your future growth
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is a business, is a really
important piece of the rebrand. It's not
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just getting a new name. It
should be getting a fresh chapter within your
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industry and being able to really put
forward what you know, what's important to
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you now and what's going to be
important to you in the future, and
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make sure that the branding aligns with
that. It's not just a new logo,
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it's a new business and you should
treat it that way perfect no,
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I that's exactly it. That that
it's a really concise way of helping people.
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I think understand the mindset they need
to have going into this, because
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it's really challenging. One of the
specific challenges that you did mention was SEO.
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That's a concern and I would have
if I were on a team going
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through a rebrand, right because you
lose all the things that you built with
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the old you know, optimization for
the old brand. You're kind of starting
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from scratch, it would seem.
Talk a little about what that experience was
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like. Yeah, yeah, so, I mean that's always a from a
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marketing side and also from a sales
side, because you always do want to
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have those in bound leads coming in. You don't want to lose that SEO
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and by creating a new brands you're
going to lose it inherently for a little
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while. So, you know,
staying ahead of it is super important.
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Investing heavily and Seo right when you
make that rebrand or even ahead of time
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you can be very, very valuable
to you in the long run. For
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example, we built up our website
prior to the rebrands. We didn't release
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it out to anybody, but we
were actively going out and getting it listed
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on size, putting new content on
a you know really making sure the messaging
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was well aligned, and then we
went and hired a company to help us
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with our seal on that front too, because you know, admittedly we're not
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industry experts on SEO. We do
sales development. We're not working on SEO.
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So it but it for us is
important to make that investment because that
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downtime can be crucial and as I
said, is a boost trap company.
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We don't have time for big drops
and engagement, big drops and bound so
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making that investment up front and making
sure every you're doing everything properly leading up
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to the rebrand to make sure that
your Seo's as good as you can possibly
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get it is going to pay dividends
in the long run. Yeah, again,
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I just really love the way that
you lay this out. Is a
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really good beginning point. As far
as you know, again, the minds
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that you need to have going into
a rebrand or if you're considering this the
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the way that you've talked about it, might help some folks figure out whether
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or not that's the necessary step for
them. So thanks for laying that out
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for us. And now that I've
successfully picked your brain, Sam, it
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is time for you to tell us
what you're putting in it. So talk
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to us about a learning resource you
have engaged with here recently that is informing
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your approach. This just got you
excited these days? Yeah, from a
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learning perspective, I've been reading a
lot of books and listening to a lot
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of podcasts, and actually listen to
quite a few years recently. But one
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thing that I think is a little
different than a lot of people you probably
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have talked to. You is I've
actually been going out and building a lot
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of content for the company and in
that process I've been trying to talk to
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a lot of different leaders, you
know, within our space, even going
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to some of our competitors and getting
them engaged and having them contribute, you
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to this content that we're putting together. And in that process, you know,
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I've been able to get a lot
of different paths. Like Dow points
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on sales fell and it's really easy
to fall into your own Little Echo Chamber
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and when everything you're talking is within
the company, and so getting those outside
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perspectives, you know, talking to
even some competitors and getting them involved and
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packing their brains on stuff in our
industry. And I know a lot of
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people say like well, why would
you talk to a competitor? Well,
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you know, at the end of
the day there's a lot of companies that
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do what we do. So,
you know, understanding how companies are doing
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things differently can you know it can
really value you as a company in your
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growth and what you're doing, and
also just as an individual understanding you know
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what other thought leaders and the industry
are doing and being able to take up
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on that and learn, you know, constantly from you know, not just
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reading books and listening to podcast,
but also truly talking to people that are
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in the trenches day in and day
out in your industry. I absolutely love
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that answer and I bet you can
guess why. It kind of just describe
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what I do for a living,
and so I know I' You're so right.
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I believe that people are resources,
even people who are competitive in your
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space because, like you said,
you those are folks that you can really
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learn from. If I go into
anything assuming I don't have anything to learn
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from anybody WHO's trying to do the
same thing as me up, I've already
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lost. So I love that answer. Thank you so much for that,
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and I know that everybody listening,
just like me, has become a fast
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end of yours and they're going to
want to know how to keep up with
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you. So tell us, Sam
tell us how folks can connect with you.
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Yeah, absolutely. First off,
the best place will probably linkedin.
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I'm just find on Linkedin. It's
Linkedin Sam Feld Otto and that's selling.
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Is F as and Fox celdotto.
A little hard to spell. Little telling
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there other than that. Though they
can. Any only wants to reach out
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and learn a little bit more to
can go to the Sales Replycom and if
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you book a time on there,
I will be the one to talk with
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you. So easy way to get
in touch. Sweet thank you so much.
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There's a lot of other, I
think, things we can learn from
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your experience with, you know,
this rebrand and a lot of other questions,
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if that, folks might have.
So all that means is that will
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have to have you one again,
but until then, Sam, thanks again.
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I'll for shoting what you've shared today
and good luck with everything you guys
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are doing right now. Thank you
so much. Yeah, no, I
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appreciate that. Cleave's great talking.
Yet we totally get it. We publish
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a ton of content on this podcast
and it can be a lot to keep
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up with. That's why we've started
the BB growth, big three and no
265
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