Transcript
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Yeah,
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so welcome back everyone. I think we've
still got a few more people jumping in
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but we're going ahead and just get
started. This first question and any
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questions you have throughout the rest
of this call for the 30 minutes we have
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today just drop it in the chat and
either dan or myself Logan couldn't
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join us this time but we'll be looking
in the chat and we will try to answer
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if we don't answer your question on
this call will get it in the dock that
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way we can answer it on future calls.
But the first question is what metrics
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to consider and track for success. I
know dan this is something I think we
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touched on a little bit last week but
do you want to jump in and tackle this
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question? I know we get a lot, there's
like multiple. I'm not sure what list
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you're working for him for these
questions, but I can answer this one
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for sure. When it comes to measuring
podcast success, it's kind of difficult
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right? Because you're only given a set
list of podcast analytics, you log into
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your lipson or sounder or whatever
analytics analytics dashboard you have
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and you see some downloads. It's like
yeah. And then you publish again, you
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see some more downloads and hopefully
they're more than last time. The
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problem is you're like, well these are
these good are these bad? Most of us
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have been working with websites and
blog posts long enough to kind of know
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that five people reading a blog post
isn't that great. The 250 is getting
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pretty good and if you're in the
thousands and you're doing really good,
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right? But in podcast and you're like
what are the benchmarks we can look at?
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So here's a couple of ways you can
actually determine what to look at.
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Look at in your podcast analytics, one
to compare apples to apples to itself,
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to your other channels and then to the
industry. Those are kind of three
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different ways to provide enough
context to know if your podcast is
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successful when comparing podcast
analytics to itself. What I really like
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to look at are you seeing rising totals
with each new episode within the first
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couple of days, right? That kind of
shows how many new subscribers you have,
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unlike Youtube and podcasting. You
don't get to be told how many
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subscribers you have Apple and Spotify.
Keep that mystery from you. You do not
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get to know how many people have
actually tapped that subscribe button,
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but you can see how many times it's
being pulled when you first release it.
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So that kind of tells you what it is
from all the different platforms. I
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want to see that number going up each
time or at least on average. You know,
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some will go up, some will go down. But
is that going up? You also want to take
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a look at your total downloads or
listeners for the month and that's
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because you're back catalogue of
episodes will continue to get download.
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So you need to look at that as well.
Those are the two places to look at. If
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your podcast is doing well within
podcasting itself, outside the
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podcasting, just comparing it to your
other channels, I like to look at
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minutes consumed. Is it getting as many
minutes consumed as a blog post? The
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fun thing about a podcast is that
you're consuming way more minutes,
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right? Somebody is listening to you for
30 to 40 minutes. That's a lot of
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engagement. If you take that same
engagement to compare apples to apples
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with blog post, you're probably getting
what, 57 minutes at best with a long
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blog post. So just know that it
probably won't get the same reach as a
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blog post because they can't get
founded in many ways. But that
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engagement is deeper. So in order to
compare more apples to apples, you want
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to compare consumption metrics like
minutes consumed and the last one is
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industry benchmarks. We actually just
published a blog post just showcasing
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what we've been able to learn after
launching 100 plus podcasts of where
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you can expect if you're in the B two B
space, you can see expect to be in like
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a month, +16 months in a year in all
the way up to two years in. We've had a
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number of different podcasts we've
managed. So we've kind of Pull those
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all together to pull averages for where
most BTB podcasts are, at least if
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they're working with us, remember off
the top of your head and what some of
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those numbers are, I want to say it was
like in the 1st 30 days, was it around
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like 50? Do you do you have those at
the top of your head? I'm not on top of
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my head, but I can pull it up real
quick. It's just in our most recent
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blog post here. So within 30 days you
can expect about 50 downloads and 90
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days. You're looking at about 150-200
180 days. 200 a year in about 400 on
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average and two years in Around the 800
plus if you've been doing well. And
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that's what you can expect to be seen
downloads of each episode. Nice. And
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I'll link that and put it in the chat
for more like an elaboration of
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everything I just said. Yeah, just
dropped it in the chat too. So that
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post is there. If anybody wants to
check that out, could I just add
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something onto that? What I've seen
people do is when they actually use a
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landing page with a C. T. A. To share
it through their emails or you can even
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do it through social media, then what
you could do is you can see the site
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traffic that's coming onto your landing
page. You can see the number of email
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sign ups, for example, the open rates
on that. And for example, you can see
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the engagement rates on your social
media channels, like the shares and
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then the comments and of course,
there's people who refer that link to
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someone else. Those are some other ways
that you can track it as well, which is
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outside the podcast itself, Colin you
left a comment said, success can also
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be determined by the content your
podcast creates and the engagement
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generated from that content Colin Did
you want to elaborate on that at all? I
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don't know if you're if you want to um
you know if you're just gonna spot
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where you can talk column but I would
say that I absolutely agree with that.
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The content we've we've created a lot
of content through our show B two B
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growth that then splinters off and
turns into linked in content that we
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use. So Logan dan and I will jump on it
behind the curtain episode, for example
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will be talking through a new
methodology that we've developed or
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some scorecard or model that we're
using as it relates to be to be
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podcasting, will record the episode,
will send it over to our writing team.
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MBK who's on this call, she'll turn it
into a blog post and then a lot of
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times dan Logan myself. Well look at
that blog post and we'll be able to
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pull different linkedin status updates,
we'll end up getting way more
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attraction. You know, our podcast is uh
has quite a bit of reach. Each episode
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gets about 2000 downloads but when each
of us post something on linked in about
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it dan will get you know, 10,000 views
on his linkedin status about it. I'll
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get you know, 10 or 15,000 views Logan
similar. So you look at the the impact
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of that piece of content goes far
beyond the 2000 people we reached that
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are subscribed to our show and you
start to see that it can go bananas on
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other platforms, particular linked in
because the organic reaches so crazy
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right now, Colin just commented, He
said sorry too loud here to on mute
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hashtag work ramon awesome. So this
next question is from peter Murphy
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Lewis and he said, are there any S. O.
P. Standard operating procedures that
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would make things faster or easier or
more consistent rob? I dropped you a
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direct message on here, feel free to
say no. But with you being a producer
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on our team and relatively new to the
team having a show before you joined
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our team, are there any particular
standard operating procedures that you
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either had before you join the team or
after you joined the team that have
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been really really helpful for you? You
guys are gonna laugh because everybody
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who works for Sweet fish is going to
know what I beat the drum of build a. Q.
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And then if there is 11 rule I
basically have for every single of our
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customers that works with me. And the
first thing I say to them is if you're
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going to have your podcast produced by
me, the number one thing we need to do
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is build a Q. And the other part of
that is almost batch creation as well.
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You need to get a day and you need to
schedule 234 interviews, maybe it's
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gonna be a whole evening. Seriously,
I've gotten out of sweet fish and
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literally podcasts until 11 PM with yes
for my show. And it's really great
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because when you are bringing things
through in kind of a clump, it not only
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lets you kind of, you know, specialists
that we all know that if you specialize
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in something with the task or something
like that is often easily more easily
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repeatable. But also again back to the
q part, you're able to build this
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buffer is the best word I can use where
you're not just trying to figure out.
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Oh my god, I have a show to launch on
Wednesday. And what do I do? You have
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four weeks? You have six weeks, for
example. Right now, my own show Is
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running six weeks ahead of schedule.
There is so much more, I can do what
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I'm not worried about what I was going
to put out this morning in that case.
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So that's the number one thing I would
say number two, when you go back, when
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you finish an episode, there's a couple
other things you probably want to do
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right after you, you do it. There's a
little bit tough to maybe partner with
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batch recording but you can uh set
aside some time maybe the next day or
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something like that. But if you have
episodes, you need to listen to them
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all the way through and have a notebook.
Have a little notebook. Makes a couple
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times stamps. When does your show truly
start? Where are the flubs in the show?
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Where are things that you just want?
Cut out screen of screw ups, whatever
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it might be. And then Where are the 2-3
like major amazing points that you can
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go through and say, man, that is a
dynamite line right there. That should
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be on a poster. And that's what you
make your your show graphics out of and
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things like that. So, there will be
some of the, the standard operating
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procedures that I started before I even
came to sweet fish. And they're
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actually very much very similar to the
processes that we use here at sweet
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fish for all of our customers. And do
you have anything? I know you've built
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a lot of processes whenever you first
came on board. One standard operating
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procedure I'm thinking of is around
guest outreach and just having even the
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scripting that you're going to use to
get guests. I would say that part of
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that script to get guests needs to
involve some level of customization for
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why you're asking them to be on the
show. We used to just do a simple kind
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of like one or two sentence. It didn't
have any really personalization in the
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email and we just found that over time
it became increasingly less effective.
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But whenever we tell the guest why we
want them to be on the show, we still
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keep it brief. We try to keep it still
3 to 4 sentences in those in that
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outreach. But I think creating a
standard operating process around what
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your guest outreach is going to look
like. Touch one touch to touch three.
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Maybe your first touches on linkedin.
Maybe your second touches email. Maybe
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your third touches is a tweet and
having that documented so that it can
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be repeatable. But dan any anything
else outside of guest outreach that you
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can think of. I've done a lot of guts
outreach with people that I've just
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kind of like bumping into on linkedin.
Like even today someone messaged me and
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he's been the producer for the Art of
Manliness podcast for eight years and
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is growing at a really large and even
though it's not B two B. I was like,
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dude, you want to be on the show, I'd
love to learn from you, you know, see
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what you've done. Even though it's yeah,
even though he's in B two C. So like
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that's happened organically. But now
I'm actually systematically reaching
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out to guests that I'd love to have on
the show and not all of them are active
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on social media. But there's still an
advantage to finding them on social
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media because I'd really like to do
outreach through a channel where
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they're active partly because it's
easier for them to kind of like check
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out my profile, see that I'm like legit
right? Not just some weird person doing
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mass emailing them. Um But even then I
can go and kind of creep on their
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profiles, look at them on linkedin
twitter and instagram, see that they're
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active on none of them. Which is
actually like I find is like 80 of the
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case they post every once in a while
but they're not really active on social.
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It's probably because they're killing
it and their work you know at work and
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then they go home, right? And that's
okay. But still finding something on
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those profiles that you can reference
to get them to want to be a guest on
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the show and one you use like Hunter
dot Io to find their email, right? Then
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you can email and be like, hey, I saw
that you were into this. I'd love to
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talk to you about that on the show.
That little personal. I saw that That's
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going to make a huge difference in
actually getting them to respond to
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your your outreach. Yeah. It doesn't
necessarily need to be from their
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personal profile either. It can be an
observation of something that their
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company did. Could be something like
that. Right? The pile right on top of
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that dan. This is a concept I
introduced into my own show, which is
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about hunting for jobs and things like
that, I call it micro networking,
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because you're looking for that one
piece of content that's probably on
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their Killington page. Probably
somewhere in the social fabric of what
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that guest is. That is the literal
achilles heel to their heart to say, oh,
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you asked about this. Sure, I'll be on
your show. I mean it's really an
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interesting kind of thing where you can
get very big buy in from somebody by
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asking about the right thing. All right,
anybody anybody else have any thoughts
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on S. O PS that they've developed
standard operating procedures that
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they've developed around around their
podcasts. That would be helpful. Yeah,
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I kind of adding on to what James you
said and rob and dan. I mean that's
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what I call the planning phase, you
know, to be ready for the podcast.
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There's also the setup phase where you
have to actually make sure you have the
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equipment, the tools, the right stuff.
And there's also um what you call the
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recording phase when you make sure
everything works, uh editing all of
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that and then afterwards there's the
production phase, the post production
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base where you make sure the final
checkups. You know, I kind of actually
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used like a test team on social media
where I could just send out like a demo
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version and get some live feedback that
could give you lots of the inputs and
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ideas and maybe identify some mistakes
that you've done. And finally, um of
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course you've got the distribution and
promotion uh phase, just like a set of
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phases that you constantly have to use
uh to make sure that you have
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everything covered from start scratch
from the end, start to end. Yeah. Hi
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dan Sanchez here with a quick break
from this episode, sponsor Vidyard. If
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bonus get their 2021 B two B video
trans guide. Yeah, I really like the
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way you broke it down in in phases
there numbness James. I was just gonna
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throw something out there. I know that
there's you know, depending on if
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they're working with you guys or
however people are doing their guest
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booking. I also attach a best practices
document around, hey, here's how you're
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going to be on camera, here's how the
background should be set up, you know,
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making sure they close that
applications, how the format of the
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show works, links to past episodes.
They can see how that works. Um and
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that just educates everybody and tell
them, please read this two days in
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advance so they don't show up and then
you know, not have something set up at
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the last minute. So that was another
thing that's been pretty helpful for me.
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That's great. I I don't see jeremy from
our team on this call. I was just on a
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call with them before we jumped on here.
But that's something that Jeremy spends
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a lot of time on with our customers is
making sure that our customers know how
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to best prep their guests to make sure
that that is a pretty common question.
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I would say that we get is around uh
and I know we had this last week to but
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around what, you know, what kind of
equipment does our customers guests
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need to have And we found that we don't
send microphones to our, all of our
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customers guests. That would get pretty
crazy if you, if you send podcast
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equipment to everyone, but dan.
anything else related to what can just
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mentioned that comes top of mind for
you around kind of the host and guest
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relationship, any any S. O PS or
processes that can streamline that. I
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mean there's quite a few and it kind of
depends on like what you're trying to
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get out of the episode, whether you're
coming at it from an account based
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marketing approach or just a general
content marketing approach or a thought
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leadership approach. It kind of depends
there's nuances with all of them so I
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kind of want to know when I'm usually
when I'm meeting with customers, I'm
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kind of digging into the specifics in
order to customize their approach on
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there, what's going to be there? S O. P
raj just asked a question in the chat,
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he said would you recommend having
guests sign a release? We should write
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a blog post on this semi because we get
this a lot. I never request guests sign
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a release. I think the biggest reason
why I don't ask guests to sign a
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release is because I want there to be
as little friction as possible between
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asking them to be on the show and
actually getting to build a
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relationship with them and create
content with them and asking them to
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sign a release. Just feels like it's
unnecessary friction. When someone is
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saying yes to being a guest on your
show, they obviously know that that's
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it's not it's content that you own and
that you're going to be able to use use
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that. So I guess I'm not real worried
about the legal ramifications of what
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they would do, knock on wood that
nothing like that has ever happened
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with us or our customers. But if
anybody else has a counter thought to
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that, I'm happy to hear somebody, you
know, make a case for why, I can
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certainly see why. But at the same time,
like I just got asked to sign a release
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this morning for another podcast as I
was on, I'm like, I just feel like ask
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the release piece feels like official,
it feels professional, but at the same
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time, I had a mentor tell me once like
don't apply big business processes to
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smaller businesses. If you work for
google, then you should probably have a
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release because google's got a big
target on it said they know there's
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lots of money there. If there's any ran
like random thing they can go after,
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like they'll go after you. So you kind
of have to weigh like the liability and
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the risk associated with it. It's kind
of gonna be dependent on the type of
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people you're talking to, the types of
things you're talking about. But
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generally in business to business, if
if your companies like startup or
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midsize even it's kind of like uh Where
2000 episodes and it hasn't been a
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problem. And a lot of our customers are
much larger than us and it hasn't, and
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we're not very few of them are doing it
And it hasn't been a problem in any of
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those cases. And we're publishing a ton
of episodes beyond our own show every
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single week. So, but again, it's one of
those things where like you have to
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consult your lawyer to see now, if you
actually consult a lawyer, of course
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they'll come, they'll come up with 50
reasons why you should do it because
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they're lawyers and that's what they
get to think about. Again, I don't
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think applying big business processes
too small, smaller and medium sized
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companies is a good idea. One of the
things that I actually do for my own
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show is that I don't have a release per
se, but I've had to kind of sort of
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like micro releases if you will. Uh one
was in my guest form like, hey, I agree
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to be on the show and not so rob if
anything is going down the road, you
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know, things like that. But the one
that I really found was useful is I
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just roll it into the Kind of the prep
document that I send to my guests that
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says, you know, Hey, it's going to take
about an hour and 15 minutes of your
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time as far as recording and you know
what, by agreeing to appear on the show.
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Uh You hold me, you're basically giving
me content is what it boils down to and
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that's worked really well. Nobody's
ever, you know, with a couple companies
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have been working with with my show,
nobody's ever turned up their nose to
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it or anything like that, You know,
basically is just to protect and make
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sure I can always have an episode 17,
I've found that at least with me
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because I'm in the podcasting space
obviously and have been doing this for
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half a decade, I get asked to be on a
lot of shows and I just can speak from
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the guests perspective as someone who
gets asked to be on a lot of shows. Now,
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this isn't going to be the case for a
lot of you because a lot of you are
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interviewing kind of industry experts
where there's not a lot of shows in
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that industry, so they're not getting
asked to be on a lot of shows, but from
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my perspective, the least amount of
friction as possible that you're going
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to require of me to be on the show, the
better chris walker has mentioned this
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uh in a similar way, and on some
content that I've created on linkedin
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around pre interviews. Again, I'm a
huge advocate for pre interviews, but
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when you're talking to someone who is
accustomed to doing a lot of media, a
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lot of podcast interviews, it ends up
just kind of being annoying and not
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super helpful because they already know
what they're gonna say, they've written
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a book about it, or they they're
speaking on stages about it. So, I what
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you mentioned there rob I think is
super helpful for folks, especially if
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you're interviewing a lot of
practitioners that are not on a lot of
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shows, I think they probably want that
context, uh and they want to know more.
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They want to feel like they're really
prepared going into it. This last
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question is again, one that we see a
lot, um, and it's around uh,
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specifically around, you know, are
there any templates or things that you
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do to get guests to share and post the
podcast on their channels or on their
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blog? This is something I've found dan
rob you all anybody else on this call,
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you might have some some other thoughts
here. But my take on this is I have
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just found it to be like pulling teeth,
trying to get anyone to share your
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content. And I see a lot of podcasters
make the mistake of intentionally going
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after influential people to be guests
on their show because they think, oh,
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if I get Gary V on the podcast, he's
going to share it with his channel and
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it's gonna blow up my podcast and I'm
going to get all this, all this new
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exposure, all these new listeners,
because Gary V shared my podcast. So
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they go and they interview Gary V and
they do the Grant Cardone thing and
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they do all these other influencers.
And to me that that strategy is flawed
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because people that have gained an
enormous amount of influence online
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have done so by creating their own
content. So there's not a lot of
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incentive for them to share your
content when they've already got a
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machine behind them, building their own
content, the incentive and they should
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be right. They should be like, they're
obviously, they're incentivized to
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share their own stuff as opposed to to
sharing yours. And so I try not to,
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it's not that you should completely
punt trying to get your guest to share
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the content that you create with them.
I think if you do a nice, well designed
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linked in carousel deck, I think
they're more likely to promote it. But
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I think, you know, I don't think the
strategy of the show and the audience
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growth tactic that is primarily
deployed should be hinging on whether
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someone else promotes it because it's
an additional thing for them. And just
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after doing hundreds and hundreds and
hundreds of these things, I've just
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seen time and time again getting the
guests to do anything with the content
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afterwards is not very doable. So
instead use that content that you
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create and repurposed from the show and
have other people in your company share
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that content. So instead of just having
them share a link to the episode, all
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of the different assets you create,
micro videos, blog posts, carousel
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decks for linked in all these different
media types use it for evangelists on
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your team to use this is something I
want to get better at sweet fish and if
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the guest uses it awesome. But if they
don't use it, that content is not
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wasted because you've got other people
on your team that are using that
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content to get the show out in front of
as many people as you can, uh, will add
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something on that. I might be lagging
here, but I'm not sure what I used to
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do was, um, whenever I actually
finished an interview or a podcast show
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with someone, I would produce a short
video snippet and just hand it over to
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them through email and whether they
shared or not, that's a plus. I mean if
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they shared as a plus for me, if not,
they can use it for something else and
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trust me, they will, you use it for
something else? Because some of the
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people, they would like to show that,
hey, I've been on this podcast show, I
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had some important things to do here is
a little stupid of mind, go and listen
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to it. And then afterwards, what I
started doing was I started asking, um,
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do you want us to give you a short
snippet? You know, and I didn't say yes,
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I give it. If not, I don't give it. And
it seemed to work for me. That's a
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great point. I think asking them,
you're, you're gonna save yourself a
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lot of time and effort. I think in
creating assets that never see the
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light today. If you just ask them, they
would you like us to create something.
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I know there was one show that I was on
growth marketing camp with Rex
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Roberston and they did a really well
designed linked in slide deck for me
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and I wanted to use it because as a
content creator I'm looking for, I'm
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looking for content to create, I didn't
have anything on a particular day and I
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was able to go back and use that
because it's a novel, it's a novel
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piece of content. If you're really good
at writing linkedin, status updates,
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Text only status updates, that's
something that me as a creator, like if
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it's if it's well written and it's done
well now a lot, I would say that
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Lincoln status updates are not usually
done well and so that's, you have to
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make sure like, okay, does my own
content do really well on linked in if,
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so then I've clearly figured out
something about the platform and I can
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apply this ghost writing for my guest
content as well. But I think a lot of
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times the content that gets repurposed
is just kind of like, I don't know,
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half asked content. Honestly, it's it's
not it's not great and because of that,
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the guest isn't going to be
incentivized, I'll share a story. The
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real quick one of our customers, he
went to Gary V's office and actually
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interviewed Gary V. And because it was,
you know, a compelling piece of content
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there, Videographer dirac was there.
Gary V ended up doing a lot with the
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content that this particular customer
recorded with him. And they did this
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whole little sketch, he went on a rant
about like being peter pan or some
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character. And so Gary V social team
was able to do a lot with that little
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rant that Gary did on our customers
show. So even Gary V like having as
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much reach as he does all the resources
that he puts into creating content.
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Used this guys content. And I think
made mention briefly that this was this
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was a part of, you know, the Cannonball
mindset podcast, but I still do not
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think that it moved the needle really
hardly at all. If you were to look at
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this guy's podcast, downloads prior to
that happening and post, I think he
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would tell you that it wasn't a massive
needle mover and that was with Gary V,
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the guy who showed all of us how to how
to do social well, putting his entire
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engine behind promoting a particular
clip from this guy's show. So I just
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think it goes to show that spending a
lot of time trying to get someone else
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to share your content can be a fool's
errand. Don't forget to ask them, Ask
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them anyway, but don't expect anything
from it. That's the biggest thing. I'm
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00:27:44.470 --> 00:27:50.330
glad you said that rob ask but don't
expect. And I see a lot of people go in,
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a lot of people go in with expectations
and then they get pissed when the guest
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doesn't share it and it's like you
don't want that to muddy up the
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relationship. That relationship with
that guest could end up being
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incredibly strategic for you and your
company. But if you've got bitterness
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toward them because they didn't share
your episode then it's like who cares
396
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like the relationship with that guest
is significant can be very significant.
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Don't get mad at them if they don't
share it, people are busy, it's not
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their first priority. Uh But we do get
that question a lot, so I'm glad this
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one came up, we're at the we're at the
top of the hour now I've actually got
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00:28:24.700 --> 00:28:28.110
my I just saw that my my next one on
one jumped onto the line so we gotta
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jump off here. But thank you all for
for joining. And we'll be back here
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again at At 2:30 eastern time, next
Wednesday. So we'll see all them. Yeah.
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Mhm. It's sweet fish. We're on a
mission to create the most helpful
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content on the internet for every job
function and industry on the planet for
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the B two B marketing industry. This
show is how we're executing on that
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mission. If you know a marketing leader,
that would be an awesome guest for this
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00:28:57.010 --> 00:29:00.990
podcast. Shoot me a text message. Don't
call me because I don't answer unknown
408
00:29:00.990 --> 00:29:07.560
numbers, but text me At 4074 and I know
3 3-8. Just shoot me their name may be
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00:29:07.560 --> 00:29:11.480
a link to their linkedin profile and
I'd love to check them out to see if we
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can get them on the show. Thanks a lot.